First Class Cleaners

I have been coming to First Class Cleaners since I moved to Fountain Valley over 3 years ago and Sharon and her entire staff have treated myself and my family with outstanding service from day 1. They make it a point to remember your name and will have your clothes cleaned or altered within 24 hours if needed. They are called First Class for a reason and they truly preach it with their service.

I’ve been coming here for the last five years, and I’m never going back after what happened during my last visit. I’ve never been so disrespected at a business before. After coming to a disagreement about their service Myra who is always there was very disrespectful rolling her eyes and being rude. There’s a way to treat people, approach them in a respectful manner, and solve problems. Myra clearly does not have the skill set. I talked to Sharon the owner and she showed no remorse. She only continued the same negativity while her employee continued to try to frustrate me with her berating body language and disrespectful roar backs.

Quality work with excellent service, thanks Myra!
You can trust them with your expensive stuff.
They are as good as Kona is bad, switch!

I’m pretty sad I can only give one 5 Star review. I have said this before, they are not the cheapest, they are the best. I love coming here. The staff is always friendly.
Recently I moved quite a ways from Fountain Valley and I was really hoping I didn’t have to do a hit or miss trial of the local dry cleaners near my new home. I remembered First Class Cleaners had delivery so I figured I would give them a call to check to see if I’m in their driving radius.
Luckily they had one customer near my new home. Talk about lucky. But they only went once a week. I worked with the owner and we figured out a schedule that would work for the both of us.
Seriously, top notch service and quality. I really appreciate them.

I have been using First Class for the last six months and have always been pleased with the quality and value I recieve there. I am always greeted with a smile and receive my clothes promptly and without issue. I have left money, credit cards and work essentials in my pocket (clearly I have an issue checking my pockets) and always find them in a baggie waiting for me when I pick up. They have also called and offered to repair loose hems or other issues when they spot them. I chose First Class because of their location, I go back and enjoy every visit because of the quality and value and because Sharon and her team really seem to enjoy what they do, and they’re good at it.

Sharon, the owner, called me up and hysterically excoriated me about my coming in and selling or vending in her store. I thought she was joking. She assured me vehemently she was serious. I was to stay away from her store.
I have no idea whatsoever as to what caused her behavior since I have been patronizing her cleaning service for over 6 years. She forgot she was offering me her service, she was working for me, so to speak.

I always go to this cleaner for my clothes and I’ve never had a problem and I’ve still not had any problems with my clothes. However, the last two times I’ve come to drop off my shirts I’ve had to wait at least 10 minutes before anyone comes to the front to help me. If they are going to have their music loud in the back then why even bother having a bell on your front desk? I had to ring the bell at least 5 times before anyone noticed me in the front and when the lady finally came to help me she flatly said «sorry for the wait, what’s your number». When you have your customer waiting as long as I was you should at least act like you mean your apology.

Finding a great (not good) dry cleaner is not easy. Due to a change in work location I was forced to change cleaners and started using First Class about a year ago, on the recommendation of a friend. From the get go they have exceeded all expectations. The staff is always friendly, and great to work with. Yes, like some other reviews mention, their cost for dry cleaning is a little higher than some others, but I tend to pay a little extra for my dress shirts so I expect to pay a little more to keep them looking sharp. My clothes are always returned looking neat and pressed, and on the occasion that a button goes missing they leave a little tag letting me know one has been replaced. There was an instance where a shirt was not returned with my pick up, but since all the cleaning is done in house, they located it, notified me, and returned it with my next order (everyone makes mistakes). First Class service indeed. I highly recommend First Class cleaners to anyone looking for a great dry cleaner in the area.

I have used many cleaners and have always switched within a year due to damage, costs, or service but we have used First Class for 5 or 6 years now without any issues. Not only do the clothes come back clean and pressed but on time. If my husband needs clothes with a quick turnaround for a business meeting or travel, Myra always accommodates us. I don’t typically write reviews but they are truly the best cleaners I have ever used!

Very nice people. I needed my suit pressed asap and they did it in 10 mins. I will return.

If you are looking for a reliable cleaners, First Class is the one. Sharon the owner is amazing and so are each of her employees. They care about the quality of every customers clothes. Do not hesitate for one minute to have them launder, dry clean or Taylor your clothes. They are AWESOME!

I finally met the owner of the company last night. She personally brought me the $ 300 cash I left in one of my suits. One of her employees found it along with a tenant check from my building. I gave her employee a nice tip because of their honesty. Our family switched over to this cleaner because of their pick up and delivery service. My wife and I love them and I would highly recommend them to handle your families’ dry cleaning needs. We are only one reviewer but we are current customer and have not had any negative experiences with this company. Some reviews that I have seen here are not consistent with our experience and I just wanted to insure that great work is recognized.

VERY DISAPPOINTED.
I was bringing things here whenever I needed something done and now I will not be.
I brought in a dress to have altered, while there I noticed it had a stain. I asked them to clean it as well.
When I got home after receiving the item back, I noticed the spot was still there, thinking they may not have been able to get it out, I tried a tide pen on it. IT CAME OUT.
I called and wanted a refund for the $ 11, they said all they could give was store credit. BULLSHIT.
Owner, Sharon, is rude and doesn’t care about customer service.

Actually I have been using them for 3 years, I am in Irvine and they deliver to my home. They are probably not the cheapest alternative, but they do a great job with my clothes and are extremely reliable. Also, most important is that they have never lost and clothing of mine to the best of my knowledge. I would highly recommend.

I don’t understand why there are any negative reviews on here at all — with a high volume dry cleaning company that ALSO does home and office deliveries — you can’t please everyone.
I have worked with Sharon and her team for three years now and I can’t say enough about the care and attention she puts into your clothes.
I once had a pretty big order for her and she walked me out, helping me carry my things and load my car. When I almost threw my clothes in there she stopped me and hung them up properly! She said she went into painstaking effort to properly stuff my special dresses so they keep their shape.
Every item is pressed, clean smelling, and looking new. If you are looking for an:
— organic, environmentally clean cleaner
— express delivery cleaner that can come to your home or work to pick up and drop of your clothes (this is rare — I don’t know any other cleaner that does this)
— full personal accountability for eveyrhing
— alterations on the spot
— GREAT HOURS
go no further for your dry cleaning needs!!!
Nora Vinh
Fountain Valley, CA

Make sure you make contact with the owner, Sharon. She’s the most helpful out of the entire staff. Great quality and very fair pricing compared to the cleaners I was using in Newport. Quick return also as everything is done in house. Definitely my go to cleaners from now on

I’m a long time customer of First Class Cleaners. Started coming here shortly after they first opened and have been a customer ever since. I’ll admit, I’ve tried other cleaners. They didn’t measure up to what I’m accustomed to with FCC.
I’ve finally decided to write a review because there are mostly negative reviews that only reflect a couple of mishaps. And those reviews are by no means properly reflective of the total experiences for this business. I challenge all those who have had positive experiences to write a quick review of your dealings with this great business. Not sure if you’ve noticed but there are plenty of uniforms from different agencies and organizations which get cleaned there. As well as some hotels and other larger demanding organizations which use FCC.
Seriously, is there any business (or person for that matter) who has never made a mistake? It’s all about how they try to make it up. I’ve had a garment or two come back questionable and even worse, did I rant and rave… no. I brought it up with them and they resolved my issue. Heck, they even reimbursed me for a shirt that was damaged even though it wasn’t brand new and the damage was not entirely their fault. That is what I call customer service.
The staff is always friendly and courteous. Doesn’t matter if they’re in mid conversation, they’ll drop whatever to welcome you and process your drop-​off or pickup.
Not sure if you’ve noticed but there are plenty of uniforms from different agencies and organizations which get cleaned there. As well as some hotels and other larger demanding organizations which use FCC. Do you honestly think those entities would trust their stuff to just anyone?

I would give them 0 stars.
I have had only bad experiences with First Class Cleaners. They once lost my fiancé’s shirt for a couple days, but eventually found it.
This time I dropped off suits that I needed for the 10 interviews I had the scheduled next week.
My brother went to go pick up my clothes on a Sunday when they closed at 3pm. He called at 2:40pm, and consistently called to tell them he was on his way so he could pick up the suit I needed for Monday. No one answered any of the phone calls, and they closed exactly at 3pm, so I had no suit for my interview. I had to go buy a new suit, which I did and wore on Monday.
My fiancé picked up the dry cleaning on Monday, and on Tuesday I was SOOOOO THANKFUL I had the new suit I bought. I went to put on my favorite suit that makes me feel confident in interviews and it was completely unwearable. First, a button had popped off the pants and they had just safety pinned it back on. Secondly, the entire thing was wrinkled. There was huge creases in the collar of the jacket and on the front of the jacket. There were also huge creases on the pant legs. So again on Tuesday I wore the emergency suit I bought on Sunday.
I called First Class to tell them what happened. I don’t live in the area, so it was inconvenient for me to just take my suit back that day. I also had a full day of important interviews to worry about. Myra at First Class just said to bring it back in as soon as possible so they could re-​do it. I am not sure why it had to be as soon as possible? Maybe they make so many mistakes they forget who they told to come back in? I asked for a refund because I was so upset that I couldn’t wear my suit for my important interview and she refused. I took my suit to another dry cleaner because I am never going to First Class Cleaners again. I am scared I put my valuable clothing in their hands in the first place. What truly upset me is that after all this I didn’t even hear an «I’m sorry.» I trusted this company with my most important piece of clothing for important interviews and they completely failed. If that was my only suit, I would have been completely screwed.
So if you need your clothes dry cleaned correctly for a certain event, I would suggest not going to first class cleaners, unless you bring it to them with enough times for them to re-​dryclean it if they screw up. Also, I would check the condition of your clothes when you pick them up so you don’t have to go back. So in general I do not recommend them as a dry cleaners.

After First Class Cleaner took over this site I continued to use them. My clothes were never ready when they said they would be. All of there attention went to there pick and delivery big accounts. They were rude. They never apologized when my clothes were not ready when they said they would be. I have taken my business to Crowd Cleaners at Brookhurst and Ellis. I would give First Class Cleaners a 0 if I could

I use this cleaners only because it is convienent and close to home, but I agree with the other 2 reviewers. The customer service is severly lacking. From the moment I walk in the door, there is never a hi, hello, the first words are «what’s your phone number», everything is kept in the computer by your number.
I have been in to pick up clothes that were suppose to be ready the day before and aren’t. I have gone in to get clothes and they can’t find them, so I wait while they search. They have never not been able to find them, but it is still irritating to me. They do a lot of business with local hotels and other businesses and I believe they prefer the larger accounts, not my individual small pile of cleaning.
The other problem I have had and one that makes me very uncomfortable, is the owner has been talking to an employee about another employee and she is upset, or she is upset with someone and disciplining them while I wait for my clothes. As someone who has managed employees in the past, this is just wrong on so many levels. First she embarrasses the employee in front of clients and it is just really poor business. I don’t need to hear their «dirty laundry» so to speak.
I am on the hunt for another dry cleaner that appreciates my business.