Ninh C Christopher, MD

He is so cool, Thai is super easy going, very friendly office. Clean, not too bad of a wait, and everyone is very helpful and flexible. Highly recommend Dr. Ninh and his staff!

So far no good. Too difficult to make an appointment and be seen. Unbelievably crowded office lobby — overbooking and the doctor seems extremely rushed. Office staff is so nice even though they have tons upon tons of people there for appointments at the same time — standing out in the hallway and laying on the chairs moaning and groaning in pain. I’ve got surgery scheduled and feel like I should mark my knee with a sharpie since I’m not sure he was paying the slightest bit of attention during my appointment. TOO RUSHED AND TRYING TO FIT IN TOO MANY PEOPLE — ALL ABOUT THE $$$$$$$$$$$$. I CAN TELL.
Okay since posting that I was upset with this physician’s office due to the fact that I couldn’t get through on the telephone, I’ve had surgery and have been pleasantly surprised by the expeditious manner in which I’ve been seen and the fulfillment of promises w/​regard to surgery date, etc. I LIKE THIS DOCTOR AND as of today 6÷15÷16 they now have a receptionist who answers the telephone due to the many complaints they were receiving. Upping this doctor to a four star from a one star!

I’m so tired and frustrated after more than a month trying to call this office to make a simple appoitment, i was refered to Dr. Ninh by my primary Dr. I dont know what is the point of having an office phone when i been calling since Feb. & it seems like no one ever pick up the phone. I left them over 5 voicemails but they never call me back. I even mentioned on the voicemail that my approval paper is gonna expire in April & would like to have them call me back ASAP.
Finally, today i called early morning & left another long voicemail telling them to call me back for appt.
They finally returned my call around 3pm. I was asked rudely by Ms. Andrea or Sandra «whos this?» She didnt even introduce me her name or where she calling from. I quickly replied in case they hang up on me «yes, my name is…» She raised her voice «what !?? Who r u !??» I said i need to make an appt. She didnt even let me finish my sentence yet, she transfered me to the automatic system without notice me, i called back right away & just like many times before no one pick up the phone. I’m now request my primary Dr. To refer me to another Orthopedist.
If Dr. Ninh still keep these receptionists, i’m sure he will close his business soon since no one can ever make appt through these careless, uneducated & unprofessional receptionists.

I am beyond frustrated with their office right now. I saw the PA for a medication refill and some injections into my knee! The PA was awesome and super nice. She told me they don’t refill narcotics unless you’ve had surgery so I said OK and she put in a referral for a pain management dr. The front desk girl said they will submit my AUTH and it will be approved soon, which was fine. Only thing I was out of my medication waiting to hear about my AUTH so I could make an appt. I called them last Friday at 1. Which was 18 days after my ‘AUTH’ was put in. They call me this morning (Monday) Melissa says ‘I don’t see any auth in your file what was it for?’ I told her she says ‘oh sorry it was never put in’ ITS BEEN THREE WEEKS! they left me high and dry on my medication. I told her ‘you need to put it in STAT’ she says ‘I’ll ask the girl’ I said NO you’re putting it in stat.
This office honestly doesn’t give two shits about you, all they want is money. Seriously I wish I never went there.

Dr. Ninh and his staff are the best.
if I could give them more stars I would.
He cleaned out my knees and they feel great.
Only one problem is their use of automated appointment call ahead services which are just bad.
I don’t understand why they use this service. It is very bad and hard to understand what it is saying.
I wish they would get rid of this awful service and stop using it.
Other than that Dr. Ninh’s team is fantastic.
I highly recommend this doctor and his team.

Dr. Ninh is one of my favorite doctors. He has performed multiple surgeries on my husband and I. We have been seeing him for six years. He replaced my knees and the incision is by far the smallest and nicest I’ve ever seen. I really appreciate that he didn’t use staples as it made for nicer scars. He is very knowledgeable when it comes to my other difficult health issues as well. He also replaced my husband’s hip and it went so much better than we expected. I would give him more than five stars.
I’m really disappointed to see bad reviews regarding his staff as I’ve always had the best experience with each of them. They have helped us with insurance issues and always are polite and friendly. They are people just like everyone else and we all have bad days, but I’ve never seen it interfere with the quality of their work. They are wonderful to work with.

I was referred to Dr. Ninh’s medical practice after being enthusiastically referred here by several physical therapists who worked with him at a local hospital. Unfortunately, it doesn’t seem as though I’ll ever get to meet him since I was so turned off by the office staff. Several times I called the office to make an appointment but was routed through this ridiculously long menu system only to be disconnected. Then the two times I was able to get through I was asked rather rudely by Ms. Sylvia whether I had «Obamacare». Huh? What are you talking about? «You know is your insurance Obamacare, California care ??» It seems Ms. Sylvia was trying to dtermine whether my insur was good enough before she would progress any further with booking my appointment. I happen to be a healthcare provider and in public health myself and support universal coverage but even if i wasnt i would be super offended. My impression is that all they care about is money. Hey i want to get paid too but how about using some tact?
«Uh, no, I actually happen to have very good PPO insurance» I replied. Then I was told my appointment would not be confirmed until I immediately called back that day with my insurance policy number. (Who has that memorized??) Then when I tried to call back an hour later (no less than 4 times) no one even picked up the freaking phone! Not even voicemail.
More often than not, I’ve seen a huge disconnect between the front office receptionist staff in medical offices — the physician may be Harvard trained and the nicest, classiest person but then they hire these podunk, low class, uneducated, tacky office staff to manage their practice. Is that the kind of first impression you want to make on your potential patient clients? You may be the best surgeon in the world, but clients shouldn’t have to battle their way to make a simple appointment.
While one shouldn’t judge a physician’s skills based on the behavior of their office staff or how difficult it is to make an appointment, at the end of the day, physicians’ practices are businesses and still need to practice the cardinal rule of business — customer service. DUH.

Dr. Ninh has got to be one of the best. I was in a car accident last year and shattered my knee cap so bad that he said it was basically like powder. Somehow without replacing my knee he put it back together and cosmetically it looks great. He is also one of the nicest doctors I’ve ever met. I would strongly recommend him for all your orthopedic needs!

He requires that you sign a binding arbitration agreement surrendering any rights to a civil trial in the event of malpractice. Basically, if he screws you up, you have no recourse. You have to give up your LEGAL right to sue to even see this Dr.
How comfortable are you with that?