Orange County’s Credit Union

finally i realise that this bank i should of been with long ago .
credit unions are pretty good deals but this one has excellent locations
around OC, and they will get u a new car delivered to u, with autoland , this program gets u lower rates and payments, and has warrenty hook ups that totally beat the full retail hit u take at a dealer. the loan the car delivered and dealer experience til u take it in for service. im planning my next car ordered this way again .only thing missing is the orange creamsicle giveaways on the weekend.

I love banking here. They are always very helpful. Great customer service. I have had issues with my account and they get right on fixing it. Never a head ache doing business with this branch. Lots of free ATMs nation wide. Just cause it’s in Orange County I can use free ATMs on the east coast as well. Glad I have been a customer for over 20 years!

Noorull was awesome with expediting two auto loan transfers for us. She got our loans down from 17% to 7.5%!!! She is very mild mannered, helpful and gets the job done quickly. Thanks Noorull!

Today I made a visit to the Orange County Credit Union because there was Fraud on my account. I was greeted by Vanessa at the Member Service desk. I explained my situation and she went above and beyond for me.
I explained that my that someone had stolen my debit card and withdrew $ 400.00 from my account in Gift cards from Rite Aid in Detroit, MI and since i had auto-​drafts hitting my account my checking balance was negative. I asked if they could get me a credit on those charges today instead of 48 hours later due to my crappy situation. She got it done and I am super happy now. No more stressing out. She issued me a new debit card and I am good to go.
I am so happy that the CU has great employees like her who really care. This is why I love this place the staff is great and friendly, cute too. and they know how to handle issue without help and get stuff done.
I was there about 10 minutes and the process was painless. Thank you again Vanessa you are the Best!
The 5 stars are for you!
Thanks for reading,
— Matthew Y.

Ohh ya 1.9% interest rate baby! This is a great institution that if well qualified will whisk you away to low interest heaven. The icing on the cake is that the whole process is super easy and stress free, they cut a check to my 14% devil dog that day!

Worst bank! I switched over to this credit union to get away from Wells Fargo. Everyone was telling me to join a credit union, that they are so much better than a regular bank. That may be true for other credit unions, but not this one. I made sure that I had overdraft protection when choosing my account since I had been hit with fees in the past when I forgot to deposit my tips. Well, I found out today that OCCU charges me $ 4 each time the overdraft protection is used. What is the point in having this protection if you are still going to charge me a fee? That defeats the whole purpose! So I go in to the branch to close my account and they refuse to do so until Monday.

I’ve been banking with OCCU for over 15 years and have never had a problem. I moved out of state 7years ago and will continue to stay with this bank because of the top notch customer service and low rates.
I have had many great experiences with this bank but I will mention one. During my first year or so with this bank I was struggling with money and one month I was one dollar short with my rent payment. The bank teller saw my distress and asked what was wrong and she pulled a buck out of her purse and handed it to me so I could pay my rent on time. Now this is top notch, and I’ll never forget it. There were other times, such as protecting me from identity theft by calling me when my card was used out of state… within 5 minutes…
OCCU is just excellent.

I just transferred a majority of my accounts from Chase, ING and Wells Fargo including my mortgage to Orange County Credit Union (OCCU). I love that OCCU branches are not overstaffed, lines are nonexistent and the tellers don’t make unnecessary small talk and are very knowledgeable and efficient. OCCU even has an iphone app!
There have been times that I’ve come to this branch for a transaction that’s taken 2 minutes then gone over to the Wells Fargo a few blocks away and performed the same transaction which has taken me 15 minutes and multiple rounds of inquisitive unnecessary questions. At smaller banks, they see less people so they remember you and know you. At larger banks they try to replace genuine familiarity with a string of questions.
My one complaints about OCCU would be that they only offer carbon checks which makes me giggle (how 80’s is that?) but you’ll come across silly old fashioned things like that with small banks, but it’s not a deal breaker for me. I also wish their branches were a tad more conveniently located, but I can use atms in 7elevens so that’s ok too.

My new savings bank. I like the idea of OCCU because the ignorant me doesn’t know where I can withdrawl money for free with my new bank. :)

After 5 long, painful months, and ridiculous fees for overdrafting money out of my savings account because this whole time they have been PUTTING A WEEK LONG HOLD ON MY PAYROLL CHECK DEPOSITS… I’ve happily removed all of my money and went back to Wells Fargo. Tried a CU… didn’t like it at all. May work for some people, but did not work for me!!!

OCCU Fountain Valley branch is the best and there customer service is top notch! They all know me by name and are courteous with every transaction. For over 20 years I have been with OCCU and I will remain with OCCU for life! Thank yo for your years of service!

Have you ever been to any financial institution that basically does not want your money? I have and it’s called Orange County’s Credit Union. All I wanted to do was payoff my loan (2^nd), so imagine my surprise when after I confirmed with two different people earlier in the week that all I needed to do was walk into any branch and remit my payment, merely using a personal check. How easy, right? NO! When I went into my local branch, it required two people to tell me that (1) if I wanted to payoff my loan, I needed to «write a letter and someone will call [me]» and (2) they could not close out any of my accounts because they did not know what my balance would be due to the additional fees that may have accrued since my statement date of less than one week! Needless to say, I left a check for over $ 200 more than what I knew was the balance, wrote «a letter» and thanked them for their assistance. Talk about a ridiculous way of doing business… I thought my current lender was joking when he said that the credit union was not going to permit me to refinance my 1^st because I only have 70% equity and this credit union requires 80%! In this day age, how many people who are trying to refinance have 80% equity??? I will never use this credit union again nor will I tout its greatness to anyone I know other than the two people who tried to help me were very kind and apologetic.

As banks go, not bad. I love the hours they are open. easy to work with. online banking isn’t user friendly, but works for what I need it for. over all I have enjoyed my experience here.

Been coming here for years… I’ve never had a bad experience. The tellers know my name and greet me with enthusiasm. They take care of my transactions quickly. The people who open accounts and do loans are just as cheerful. I could switch to a bank and receive horrible service like i use to but why? How many banks out there actually take time out to learn your name? I must admit it does take longer sometimes but thats just because they are helping the other customers and treating them with the same courtesy and respect I would want… So how can i complain about that.

The place is comparatively small to the Santa Ana branch. I am pleased with the services I have received with this place. It is always staffed adequately the times I went there and the speed is always up to par. Obviously the first of the month is always going to be busy (that late 90’s rap song ALWAYS comes to mind when I say that. You know which one… Even if you don’t listen to the genre that much lol), but they DO get people in and out at a good rate of speed without feeling like you were rushed. Their customer service members are well trained and are not afraid to ask the manager for further guidance if you require special attention versus the «scoff, then eyeroll» you get when you ask a teller to do his/​her job. I even witnessed a day when it became busy (subjectively, it just means that the line extended to the end of the ropes which wasn’t even that long) and the other bank personnel asked for people that needed services in which he can perform transactions within his jurisdiction.
I did my taxes recently and to my surprise, it has not reached my account. I have been to this branch Saturday to ask about it and it wasn’t there. The gentleman that helped me then was the same person that helped me again today. He patiently went through the motions as if I asked him to perform this task the first time around. He had informed me of my transactions and deposits within the last two months and asked if I’d like a copy. He even moved the monitor at an angle for me to see though counterspace wasn’t very spacious. He had also informed me that if anything was wrong, I should have received an email notification of such news. He also informed me that it would be wise to check the business I had my taxes done (w/​c reminds me to do a review of that as well lol). He was very detail oriented this person was and I’d like to give his service two-​thumbs-​up! Now, if only I can do a better job at remembering names…
Parking is great. There’s always a spot to be found and if you don’t see one, turn around the corner and there’s plenty! There’s a kiddy corner for the children that would like to play in case the folks need extra time which is located at the front near the front desk. Their restrooms are always clean. What else can I say, the branch alone makes my banking experience better.
Thank you FV branch and thank you readers!

I’ve been banking here for a couple years now and boy am I glad that I joined this credit union! The service here is AMAZING! There aren’t that many tellers but the good thing is that this bank is never packed with people. I’ve had to replace my debit card a couple times already and I love how they can give me a brand new card right then and there when I walk in. They have a machine in the back that makes em! Sooo cool! :) If I ever did move away from Orange County… I don’t know if I’d want to bank anywhere else.