Pep Boys Auto Service & Tire

Terrible service. Live right down the street.
My brother left for work. Flat tire from a. Shard of glass. 8 am. Went to get buy a donut or a spare tire or fix the one. Manager and employee said «we are too busy for that right now. Can’t get to it until 1230.»
Go to the dealership for a donut“
Wow… Just wow… Hopefully someone from corporate sees this.

Needed a simple oil change that most places charge me $ 20 for, and saw a coupon on the site for a $ 20 oil change. Sounds good right? Told the guy my make (2014 Toyota Corolla) and he at first said it starts at $ 16 and I was even more excited… Come time to sign the paperwork, he put down $ 78!!! Asked why he charged so much and said I needed some fancy oil… Needless to say I left and went down the road to a ma’ and pa’ shop where it was $ 20.

Quick and easy. Staff is very courteous. Lovely air conditioned waiting room with coffee, tv and a clean bathroom. Especially love the HGTV they had on :) Best of all their manager is very honest and trustworthy. Even heard him on the phone with another customer. That’s most important to me when I turn the keys over to someone. I will continue to come back.

You guys are awesome I called all around for a great price on tires and you guys beat them! Then I figure we’ll see what you guys can get shocks for not only did you make a recommendation you were telling me to look online for the coupons come on really. You all were working hard to give good service at a great price. I highly recommend this Pep Boys to anyone. Sorry tire pros.

Great service !! I had a nail in the tire and stopped by. They closed at 7. And they stayed an extra hour to do it. Thank you so much Tony and Andres !!! I really appreciate it. Excellent service.

Hard for me to give a 5 star but these guys or should i say boys went out of their way to do it right. Needed a battery and went to three places before the Boys. All three places I went to told me three hours. I didnt have the time to wait. At the Boys the asked me when I needed it and even though they were busy the took care of me. I got a Bosch battery at a fair price and a mail in rebate to boot. Waiting room was clean and all the workers there seamed pleasant and professional.

They ripped me off. I paid for synthetic and they put regular oil! Never again am I coming here.

I came in last minute; I had a blow out on the freeway and Daniel and Tony helped me out so much! They even stayed past closing! They really helped educate me on awareness of my tires and safety. Plus they helped me understand how the blow out happened and why to prevent future incidents. I will definitely be coming back!

These guys were really nice; when we came in, not knowing what the problem was originally they were able to pin point the problem and looked over the entire car. Tony gave us a quote and of course for someone who wasn’t expecting to spend money on their car anytime soon, it was a lot of money. Seeing the panicked look on my friends face, and the holidays being right around the corner, he said «Let me see what I can do.» Tony came back with new quote, and a coupon that drastically changed the price. Being so grateful that he did all that for us, I had to write a review. Car is running smooth now, so my friend is very pleased.

Good:
They took my car in pretty quickly and I was out in less than an hour for a battery replacement.
The inside is clean.
Bad:
The sales guy was playing Trivia Crack on his phone at the counter with the volume all the way up the entire time.
When I arrived, I was told the replacement would be $ 210. I made a face that I didn’t like that price (I was told it should be closer to $ 150 by a friend in the industry). I went outside with the mechanic, and when I came back in the sales guy told me it could be $ 160. What the heck? Why wasn’t I given the correct price to begin with?
I tried to have a chat with their online customer service person to avoid writing this review, but once I told them my complaint they said that they only handle internet customer service.
Overall, not impressed.

I never write about places, but I know what I look for in a review.
1) Price: «will match competitor prices, even coupons.» I don’t know if that’s usual, but I’ll take it. Came in to do an oil change. I was Unilocaling around the area and the going price was around 30 – 50 $. A good one was doing $ 20 with a tire rotation if you checked in. I asked «Richard» over the phone if he could match that guy, and he did!
2) Service: I’m waiting as they change my oil. Not sure if they’ll do the tire rotation, but it’s no big deal if they don’t, since it’s someone else’s coupon. Cool thing is that they have free wifi, so I’m writing this review to burn some time. Told me the transition fluid was leaking a little, so he said he’d top it off for me. Also told me that the air filter needed changing ($ 20) so with the coupon, I’m leaving spending what i would have if i didn’t get that «coupon match» thing. I’m fine with that.
3) Overall: Would recommend and use again. Most of all for the price and availability. Most oil change places close after 5.

I went in to get my locking lug nuts replaced as I had lost the lug nut key. Ramon, the manager, took care of me. He was super helpful and explained what they had to do to get the locking lug nuts off without the key. I was a walk in and he said they were backed up a little so I waited. He told me it would take an hour before they could get to my car but they had it done in 30 minutes. Under promise and over deliver and I was really happy. I wanted to get my oil changed but needed to get to another appointment so I will be back.

I just had a spectacular experience of superior customer care at Pep Boys Fountain Valley. A year and a half ago I had new strut casings installed into my car. Last week I started feeling a clunking on the driver side indicating that the strut casing either loosened or broke. I called and spoke with Ramon, and without hesitation, even though well over a year, he offered to replace the broken strut casing with a new one for free. Exceptional!
I asked about an oil change being done as well, and Ramon gave me a very good price for it, so I said to do that as well as fix the strut casing. When the car was finished, Ramon said there was no charge for the oil change! I think it was his way of saying sorry for the inconvenience with the strut casing. Exceptional!
Unlike so many other places, there was no attempt to upsell for anything else. In fact, there was nothing but a warmhearted professional taking complete care of a customer. I have never had an experience with auto repair as wonderful as the one Ramon and Pep Boys at Fountain Valley just provided. I must also say that Art is a great mechanic, and that both Ramon and Art are just really good people. I know you will feel the same if you give them a chance to earn your business.

SO NICE! We got a flat on our way home from San Diego back to LA and stopped here at 2:45pm on a Sunday. Even though they closed at 4pm, they were willing to replace the tire within an hour and the tire and maintenance only costed $ 76. Really nice folks, good, quick work. Highly recommend. Located conveniently right off the highway.

Brought my car for a simple oil change, and they made several suggestions of service for my car. I declined all suggestions that day, because it was unexpected. When the mechanic gave me the car back, I opened the door and smelled FART! The mechanic just walked away. Most childish service I got since high school.

Not only is this the most convenient location and Bert never fails to give me fast friendly service.

Bert saw my review and how was dissatisfied the second time. He then gave me a free oil change. That is what I call service!

Bert is the best, this place was quick and easy in the center of FV town, and all I needed was a tire patch repair and BOOM fixed!

Great service! Used Unilocal to find Pep Boys to fix my tire. I wasn’t disappointed! Fixed my tire in no time!
Thanks Bert!

Apparently, I’m a regular here. In my defense, the bf and I have both checked in our cars in the past few months, and each of the wait has been around 4 hours with inspection and the actual resolution.
Bf had his brakes replaced and tires done. He was able to use coupons, so wallet damage was a little under 500. It’s been a couple months and no issues. Plus, the parts come with warranties, and you can use your rewards card.
I was not so lucky.
SO, if you hear any sort of screeching noise coming from your wheels, go straight to the mechanic. I waited a week, and by the time I took it in, the rotors, wheels, and tires needed to be replaced. Estimated quote was over $ 1200. I had a coupon (which you can find a number at the Pep Boys website) and Ramon was kind enough to work his magic with instant and mail-​in-​rebates. Damage still meant I basically can’t buy anything for a month, but as long as my car is healthy and happy, then I’m happy.
Service is pretty awesome. Haven’t heard anything damaging about the business, and the bf and I have been treated with lots of respect and patience whenever we come in. Both the bf and I do not live in the area, so we do make an out-​of-​the-​way trip to get our cars serviced. Happy customers here!