Quan Nguyen, MD

I have been to this location a few times and find that the office is very nice. I have done all procedures with the PA’s who also seemed knowledgeable and professional. I have yet to meet the MD but if he is as professional as the PA’s, then I know exactly why all the terrible reviews are being posted. The MA’s (medical assistants) that take the appointments have the absolute worst customer service and are extremely rude to the patients. As a medical professional myself, I find it disturbing that this kind of medical customer service is taking place. Dr Nguyen, if you would like your medical degree to reflect all the hard work you put into obtaining it, please remove your MA Lan as she was completely unprofessional, hinders your business, and is a huge reason as to why your location is lacking better reviews. I hope you take this professional medical advise and put it to good use, as it would be a shame to have this woman do more harm to your company that you worked your entire life to achieve. The MA in question is Lan, she would not disclose her last initial or last name as she knew she was in the wrong. Thank you and I hope this gives you further insight into your past reviews.

If I could give –000 stars I would. My mother was sent to this dr for the removal of large very deep basal cell carcinoma. The first time they removed the mass they didn’t get all of it per pathology (which is not unusual for one that deep) his PA did that one and she was amazing. When we returned for the remainder to be removed we met Dr Quan Nguyen. First he starts prepping to remove the remainder while coughing all over the table he just dropped sterile instruments on (the table mind u was not draped w a sterile towel nor anything sterile) he did not even have the decency to have her in a gown just had her lie in a uncomfortable position w her back facing him while she held her shirt up!!! Unprofessional! He then wo using sterile gloves started cutting into her back using the tools which btw are now contaminated also cauterizing the area. He finishes not so much as an explanation of the procedure leaves her lying in the same position and leaves the room no discharge instructions were even given to her neither time! Just told to come back to get the stitches out in two weeks. His bedside manner is none at all his pt care is lacking care and his skills are non STERILE… The office is filthy as was his procedure room and his surgical technique is just as filthy. Unbelievable he is even still a physician.

I would give — 100 star for this whole entired doctor’s office and the staff. Sooooooo Rudeeeeee and very unprofessional in many ways. They’r not even worth a word from me use to discribe about them. People!!! I ask you to go find a Good doctor who are «Real «Doctor that will care about your health instead of trying to rip you off (at least do so for your health’s sake). This office should be CLOSE!!!

I have been a patient of Dr. Nguyen’s for many years beginning at his office in Laguna Niguel. I ventured to his office in Fountain Valley for the Saturday hours. I would never dream of going to another dermatologist for two reasons. 1. Dr. Nguyen is very professional. Meaning that you can ask him all sorts of questions, no matter how embarrassing, such as «I’m a woman, why do I have hair growing here?» He doesn’t laugh and make you feel uncomfortable; instead he has always answered my questions very professionally and offered solutions. 2. Dr. Nguyen is incredibly knowledgeable. I have an underlying medical condition which causes some dermatological side effects. He understands my underlying medical condition and is able again to offer solutions. I don’t find this knowledge of underlying medical conditions among other specialists that I visit.
I’d also like to add that at my last visit he introduced me to Pauline who helped me with some prescription strength retinol. She is very knowledgeable about skin care and very helpful without a hard sell of products. It’s definitely worth the drive to Fountain Valley (I live in Rancho Santa Margarita). I would highly recommend both Dr. Nguyen and Pauline!

I am shocked by the negative reviews. Dr. Quan was probably one of the most helpful, kindest, caring physicians I have ever encountered! Upon my initial meeting with him, I felt as though I had known him my whole life. He is honest and really cares about his patients. It has been a while since I have been to this office so I cannot comment on the front staff, but Dr. Quan is wonderful and I will go to him for all of my dermatological needs.

I don’t even have words to describe the lack of knowledge and professionalism of this Dr… I am mortified that he is licensed… I told him what prescription to write me… He didn’t even know the name or had ever heard of it… I am stunned and so afraid for others … Lease go elsewhere… You will be making a mistake going here!!! It is for your safety… They need to be reported!!!

Today I was told by the receptionist that the doctor said I couldn’t make appointments anymore due to a Unilocal review that I wrote. For one, I did not write it (my sister did and it was about my dad). With what happened to my dad, I was just as angry as my family was but it didn’t stop me from going there because I always asked for the same person to do my facials, Hung. Who my dad did not receive his from. She’s great! She’s nice to me and gets the job done right.
I don’t know if this place did anything to fix the problem and what happened. I don’t know if they ignored what happened to my dad and left it as it is or learned from it so it doesn’t happen again. But the doctor should at least tell me personally that I can no longer go there and why. This makes me ask, What kind of service is this?
Then I read all the reviews they had on here and realized how terrible this place really is. I always brushed off the poor customer service before because I thought it was just those few workers that just wasn’t doing it right. But it seems to me like it’s just the entire staff (besides Hung).
Hopefully I can find a new dermatology office that makes me feel so incredibly thankful that they even made me stop coming here to Quan’s office.

**********beware********** zero stars, something is not right here. rude, abrupt, unprofessional, should be investigated asap.

I have never written a review before, but I had to write on about this place.
It is the worst customer service I have ever experienced. I highly suggest that if you are referred here to ask your primary to send you to a different office.
I have a complaint already filled with the ABD, and I am sure they will be getting audited very soon.

Worst doctor I have ever worked with. All about ripping off to make more money. I think his staff specialize in customer NO service. They always have long holds for the calls and same prescription renual even if the medication is not working. I experienced horrible service there and don’t recommend anyone unless ready to waste your resources.

Very rude receptionists. One of the receptionists even went «tss» to me when I said I had work that day when we were scheduling an appointment.

I’ve been going to him for years now and he has always treated my keloids better than any other doctors I’ve seen! He even looked at other skin areas I was concerned about without charging me extra. Oh btw his rate is half of what I’m used to paying. Would recommend for sure.

This place is HORRIBLE and should be CLOSED! The technician burned my dads face and all the doctor did was scold the lady. I could scold her myself! How can a licensed medical professional let this happen?! That does nothing to help my dads face which may be permanent damage. This place deserves ZERO stars!

I have very bad experinces with this doctor and his staffs. They should not be out there and perform as a medical professional. They need to go back to school and learn more how to be ethical in the medical field .as a pharmacy technician i’ve been working in a medical group for 10 years. I’ve never seen this unprofessional doctor like this. The staffs are so rude and have bad attitudes toward their patient. Very dissatisfied with these people. WOULD NOT recommend to anyone.

The first time I came here, I met with the doctor. Very cold, very rushed. Met with me for probably 5 minutes. Then I got a facial; that was very relaxing though.
Since then, I’ve been back twice, only for the facials. The first and second facials were done by the same lady.
My third facial, with a different lady, I came home with a rash. My entire face was red and swollen. NOT CUTE. Not coming back here again.

I asked our primary doctor to recommend a dermatologist for my 17 year old son’s acne. This doctor was recommended.
We came in a meet with the Quan H. Nguyen in Fountain Valley, CA; this guy comes in and asked my son what does he need? My son explained and he said it’s your hormones and I’m going to prescribe on cream and it will take 3 months to go away.
My son and I left his office saying this guy had NO personality and was short and rude. We both felt like we were wasting his time and he wanted us out the door. This guy was a waste of OUR time and money… He had no problem taking our $ 40.00 co-​pay.
We will not go back to this piece of work as a doctor…

I was recommended to see a dermatologist and came here because I’m under the UC Riverside school insurance and this place accepted it with a $ 20 copay (normally $ 70 without insurance).
What a horrible experience. The doctor was rude and looked annoyed with every question I asked. If I was going to go out of my way to see a doctor (which I normally don’t) then I should at least be able to ask all the questions I want.
Very unfriendly and cold. I was the only patient there too so I don’t know why he was in such a hurry to leave the room. Would not recommend!

I concur with all the negative reviews here. Unfortunately, against my better judgment, I checked Unilocal AFTER arriving for my appointment from a friend’s referral. For the record, my friend never saw Dr. Nguyen, but came for her acne treatment performed by one of his associates (not sure if she was a nurse, PA, etc.).
I previously attempted to have some facial discoloration removed at an esthetician (bad idea, please be careful when getting stuff done with esthetician), in which I actually ended up getting hyperpigmentation and damaged skin texture. It was a risk I was aware of and willing to take. Think of the scar on your knee as a kid from a bad fall, but on your cheek. Anyway, I go to him asking for help, in which he is incredibly unhelpful. I had to ask him a million questions in order to get any sort of information. The only time he initiated any sort of conversation was to: 1) elaborate on my poor judgment for going to an esthestician in the first place (unhelpful info and useless to me after the fact), 2) ask me what company I worked at and to name-​drop how he knew the CEO, etc.
His prescription was ultimately his own line of hydroquinone. I ask if he could use certain lasers to treat the hyperpigmentation, as well as remove my other moles, and he disregards my request as unnecessary. He says that it’s too risky with too little reward. The moles I have are actually very low risk, and are frequently performed even at estheticians (that is one thing my esthetician did correctly was remove one of my moles). He also says, as for the moles, he can barely see them. He then shows me a hand-​held mirror and starts talking about the benefits of his hydroquinone (where his is different from prescription because it is 10% as opposed to the 5% that’s only offered in generic form). The odd part was that the mirror wasn’t even pointing towards my face and I could only see the floor as he proposed his sales pitch — I almost thought he was kidding. How could you be doing this for so many years, and not even point the mirror in the right direction? His stupidity was mildly amusing, but mostly pissing me off. When I ask for a prescription for the generic hydroquinone anyway, he kept pushing that his product was better and that I’m going to regret going for the generic version. He emphasized I could not get 10% hydroquinone anywhere else. Apparently he is unaware of Asian beauty websites. He says the normal price is $ 90, but he’ll offer it to me for $ 80.
As we left the room, he continued his sales pitch. His attitude of bear tolerance for me suddenly turned into extreme enthusiasm and warmness towards someone that just walked in. I look over and it’s an attractive, rich-​looking, model-​looking Caucasian milf. At this time, I realized I had one more question for my skin, in which he looked highly annoyed and blew me off telling me its not a big deal and he can’t even notice it. You can notice it.
All this for $ 70.
Here’s the bottom line:
He doesn’t give a shit about you.
He’s there for the money, and the easiest way and lowest risk of making money is pushing his own products on you, in which he claims there are no comparative generic forms. Why do I know this to be true? I know a doctor in another field that told me he purposely emphasizes in pushing drugs rather than the actual treatment because it would mean lower risks and potential lawsuits for him.
I actually don’t mind that he advertises his own products; in fact, many dermatologists come up with their own products (i.e. Perricone). And I can appreciate /​understand a conservative doctor that deems laser to be unnecessary. However, his atttitude was very clear in that he doesn’t want to spend too much time on you. He doesn’t explain why lasers in my case were not preferable. His emphasis throughout the whole conversations were on things that didn’t even matter (i.e. my CEO), were not beneficial, and self-​promoting. He was not as knowledgeable as I hoped, or it didn’t show it — i.e. was not aware of any side effect of hydroquinone when I asked him (it causes liver issues and is banned in certain countries) and could not see that there were issues with the texture of my skin.
I would be okay with poor attitude, if I was gaining at least expertise for $ 70, but this was clearly not the case. PLEASE save yourself the money and skin, and do not go to this dermatologist.

Me: a couple months ago white spots started to appear on my skin and one of my eyebrows turned white.
Douche bag: white or gray?
Me: *confused* …uh…it looks white…
Douche bag: it’s GRAY.
Douche bag: it’s vitiligo. It’s hard to treat
Me: It’s hard but not impossible to treat right?
Douche bag: *ignored me then kicked me out of his office by handing me the prescription in complete silence*
Please don’t waste your time and money on a guy who is not willing to help and is only there for the cash. These days, doctors should be tested on their dedication, not just their knowledge.
On the side note, I used the medication for a year and it did not make any single changes.
Useless, greedy piece of number 2!

Just horrible. This is my first time I visited him.
I spent 1 hour waiting outside for the doctor and the check-​up was only 3 minutes. He didn’t even look at me. The nurses were alright as they actually served the patients with respect, but the manners of Dr. Quan Nguyen was VERY VERY rude and it felt like he was looking down on his patients. No respect, He is a sham and only want you to buy his products.