Ray Suzuki

Had an appointment with a lady who I had been discussing about a possible purchase for quite sometime. She turned out to be only there to get people in the door and promptly turned me over to another rep. Ok, but thanks for being honest on the phone, not. Ask me if I wanted bottled water. Left and never came back. Ok, thanks again for being honest. While waiting, male sales reps were bantering and flirting with other female sales reps… sales reps on the phone, putting calls on hold, then expressing some unkind and sleezy comments, then returning to their calls… I thought this place seems to represents all the negative views of car sales. However, I said maybe I’m wrong, let’s give this a shot. Well, long story short… I was «elevated» to their sales manager who asked his salesperson to print out the invoice for the car I wanted to purchase. He conveniently showed me that he was doing me a «favor» in giving me $ 500 off the sticker price, circling the «Employee Pricing» on the sheet. I asked, are you sure this is the best price you can give me? He said, anymore he wouldn’t be able to pay his bills. Ok, thanks again for being honest (not).
I sincerely doubt any of the «raving» and «volumous» reviews on Google/​Yelp are accurate for this dealership. They happen to all be conveniently «perfect». I would not recommend walk, but run away from this dealer.

We were very surprised with how well things had turned out with this dealership. We were headed to a Jeep Dealership but decided to make a stop at Ray’s since it’s near the house. We were greeted by Tony Aurience (sales consultant) who was not pushy and too aggressive. He was very patient with us in choosing what we like and what works for us, presented us with options and listened to our point of views, the transaction was lengthy but worth it (which is not a surprise because I’m a very detailed person). All questions were answered and just had a wonderful experience with this dealership overall. I’ve dealt with many dealerships in the past (Chrysler, Nissan, Ford, BMW, Toyota) and was very pleased with the outcome with Ray Chevrolet. Everything was wonderful from the moment we arrived, looked around, test drive and left with our new Chevy Equinox 2012. Tony, Kerry P. and the finance department were truly wonderful. I would not hesitate getting another vehicle from this dealership in the future. Their service department staff are pleasant as well. This is what a dealership should be, no stress, no hidden lies and everyone walks away happy even after you’ve pulled out from their lot feeling no regrets or second thoughts with my purchase. Keep up the great work and great customer service!!!

Went there to see what kind of trucks they had on the lot. Greeted by the typical ‘glued to your side’ salesmen asking all the typical questions. Told Brad we weren’t looking for something brand new, so he showed us a 99 with 130+ miles on it and told us it was listed as $ 12,900. The price was obviously too high, so we left. (after crossing the street of death to get back to our car!). We got home that night and searched other trucks online, and that truck he showed us came up. They had it listed on the internet for $ 9000! I have a hard time believing Brad got the listing price ‘confused’ with another truck.

As far as the sale of my car it was great, the salesman was friendly and knew his stuff. As far as the service department goes… SUCKS! I had a flat tire when driving on the interstate so I took it to the dealer to see if it was covered under my warranty. (was 17, first car… I learned haha) So, one of the mechanics comes out and he takes the tire in back to look at it while the greasy manager kept me «occupied»…
About 5 minutes later the mechanic walks out and says «It looks like a manufacturer defect and the tire just went out.»
The manager says «Oh that can’t be, let me take a look at it.» The manager takes it in back or wherever they take the tire and he comes back and says «Yea, see here– it looks like you hit a nail or something and that’s what punctured the tire.»
Sound fishy??? Of course it is, why did the first guy who actually gets his hands dirty say it was manufacturer defect and then the manager say oh no you hit a nail. Whatever! You gotta make your money somehow… but they wanted to charge me $ 130 to put a new tire on my car. BUH BYE!
I never ever went back to Ray Chevrolet again! Too bad, I really enjoyed the salesman… But they for sure lost a customer! I just bought my second car and purchasing from Ray Chevrolet NEVER crossed my mind.
To keep a customer for life you must show great service even after you made your money off them…