Bonardi’s Formal Wear

TERRIBLE — stay away! I have never written a review before but the service I received from Bonardi’s in Framingham (specifically Lee) was so AWFUL that I was compelled to write. On every occasion I spoke to this man, I was infuriated. On my first visit in, I discovered my appointment had not been recorded. There was no apology for the confusion. Another day, my father entered the store and found no one there. After a while, Lee strolled in, again, without explanation or apology for where he had been or for the wait.
The suits were expected to be in on Thursday before the Saturday wedding. My calls to the store to inquire about when the suits would be ready were met with unhelpful answers that he couldn’t guarantee anything and that nothing could be done to make them come sooner. By Thursday evening, several of the suits were not in so the groom had to drive to Worcester to pick them up. I ended up having to pick up the rest of the suits that were in Framingham on Friday on our way to the rehearsal dinner. When I said I was in a hurry and just needed to quickly get the suits, Lee rolled his eyes at me and huffed off. I had three children with me trying on their suits. He refused to let more than one of them try on the suit at the same time. «That’s not the way I do things». Four of the six shoes were scuffed pretty badly. He brought out another pair for me to have and insisted they were the same size but they were not. Even my children could tell they looked bigger (and felt too big) but Lee insisted they were the same. My only recourse then was to take a sharpie I saw behind the counter and try to cover up the scuff marks.
Finally, at the wedding, my son spilt some of his spaghetti on his jacket. I received a call from Bonardi’s that they couldn’t get the stain out and that I was responsible for paying $ 225 for the jacket. Ridiculous… have they ever heard of «Shout» or «Oxiclean»?
Horrible, rude, unhelpful service.

If I could give ZERO stars I would. Lets start with the condescending attitude of the man at the store. No matter what we said, his opinion was clearly more important, at least according to him.
Fast forward to picking up my now husbands tux. First of all, we had to STRUGGLE to pick them up Thursday as we were leaving first thing Friday morning to head to Western Ma and they wanted us to pick them up Friday morning… No thanks.
So my fiancé and I arrive and he puts on the tux (horribly pressed, but it gets better). The shoulder seams are ¾ down his bicep? When I said «that shirt is was too big», the mans response is «well it fits his neck perfectly». Seriously? Believe it or not, they had hemmed the left sleeve up 2 inches and left the right standard length?
Long story short I had to FIGHT to get the correctly sized tux for my now husband for our wedding, 2 days before.
The best part? My mother had to press the shirt because it was wrinkled and completely unacceptably pressed, and my friend had to remove a stain from the pants! Last but certainly not least, we had to hem the jacket because the whip stitch that was haphazardly placed the day of came out!
Go somewhere else if you want a quality experience. WORST experience of our lives!

My best friend used Bonardi’s for his wedding & the service we experienced was very poor. Here were a few of the issues experienced:
1. Groomsmen suits were only ready at 6 PM the night prior to the wedding. All of the groomsmen were at the rehearsal dinner, and could not get to Bonardi’s until the day of the wedding. Bonardi’s believes that they met their promise because the suits came in the day before the wedding (one hour before close).
2. The hem on one of the groomsmen jacket cuffs looked like an elastic windbreaker cuff (but obviously nothing that could be done at that point being the day of the wedding).
3. One of the groomsmen received the wrong tie. He was given the same tie as the groom. Bride’s mother had to rush around a few hours before the wedding to get his corrected.
I am getting married within 12 months & would never use Bonardi’s. I would not want to deal with all the added stress that my best friend had to experience on his wedding day.
The worst part is that Bonardi’s took no accountability for their mistakes.

My daughter and son-​in-​law selected Bonardi’s for Tuxedo rentals for their May wedding. As father of the bride, I strolled in and received solid service from Lee. Precise measurements, professional guidance, and no hassles. That said, one of two groomsmen received the wrong outfit — was supposed to be a suit but was a tux.

Have nothing but great things to say about my experience at Bonardi’s. One of the best assets they have is an employee named Lee. Not only was Lee professional but positively happy about accommodating any questions or concerns I had about renting tuxes for my wedding. Everything was on time, clean, and fit perfectly. I’ll be recommending Bonardi’s to friends.

Please heed these reviews… they are all very accurate. This place was AWFUL to deal with. The people are incompetent and rude, the suits didn’t match, came in late, and fit poorly. Dealing with these people put such a stress on my wedding.,.they were disorganized and didn’t seem to care one bit that this was a very important day in our lives.
Looks like others have had the unfortunate luck of also dealing with them… hopefully our misfortune will aid your future. This place should close down…
Note– did try to contact owners regarding poor experience but never received a reply. Chose to not go in personally and deal with the gentleman who helped us, I think his name was Lee, as he basically hit on my husband and his best man by making inappropriate sexual comments while measuring them…

Went there to try a tux for our wedding. They have nothing in store to try on (which I am surprised almost every tux place was like). I wasn’t impressed with the selection and the quality on several suits seemed poor. The service was just tiring. The guy was nice but didn’t listen and was just weird. Ended up with men’s warehouse and tux.

Did NOT rent from this place and probably never will unless I’m on a Mardi Gras float.
I explained that my function is a black tie, NYC event yet «the Great» as the sales clerk smugly called himself, insisted on pushing me toward prom-​like tuxes complete with flashy, neon vests. When I tried to explain that this is a more sophisticated affair, he replied «I perform magic. I will make you look like a beautiful thing.» They say that beauty is in the eye of the beholder, I just don’t want to blind anyone with a hideous tux.

My husband and I rented 9 tuxes from Bonardis for our wedding. We filled out the online forms with sizes way before the allotted deadlines, and called to confirm. I have never encountered such disorganized people in my life! They couldn’t locate any of our information, kept us on hold for over 25 minutes and then finally came back to ask if we could call back later! This is not what I needed the week before the wedding!
We ended up calling back two more time to make sure everything was being taken care of and even decided to pick up the tuxes two days before the wedding incase there were mistakes: good thing because they STILL managed to give my dad short pants and the zipper on the grooms pants were broken.
And not ONCE did we receive an apology!
We opted to not take any shoes with our rentals because the boys were wearing chucks, but when we returned the tuxes sans shoes the guy hassled us about where they were… wouldn’t you think to write down we didn’t rent shoes!!!
If you’re planning a wedding, do yourself a favor and do NOT rent from these people. You do not need the added stress or broken zippers for that matter. And they are rude to boot!