Framingham Tire Auto & Truck

great servive … will keep coming back !!!

I bought a groupon for 3 oil changes for 30 $. The oil change it self was OK and I didnt have any issues with getting appointments, comfort at the store etc. There were couple other issues that makes me give a 2 star rating and why I will never go back here:
1. They damaged my engine splash cover, and did not bolt things properly after an oil change. It fell off when I was driving. I took it back to them, and they «took care» of it, and a few days later, it fell off again — this time partially and the splash cover was getting dragged along the road. It took me 30 mins to cut through the plastic strings they used to hold the cover in place. They never bolted the cover in place. Looks like they don’t have all the nuts and bolts and in spite of giving them 2 chances, never bothered to fix the problem.
2. They take forever to change oil (and I never got them to rotate my tires). All three times, I went in at 12pm and always got out only at 1.30−1.45pm.
3. The 1^st and 3^rd time, they didnt charge me extra beyond the groupon. But the second time, he said oil level was too low, and charged me $ 12 extra. This is a minor thing, since I’m not sure if my car had an issue.
In any case, sub-​standard service, and I’d not be back despite the groupon.

Had a oil change at 16 000 miles on a 2013 Nissan the said my brake pads were in the yellow range and should be replaced. Didn’t do it. Just had the oil changed again at 20 000 mikes at midas they said the brakes were fine and did not need replacement.

These guys here were great! I walked I with three young boys and they were right to the job. Even went to my car for the registration so I didn’t have to take all three boys back and forth to the car. They got started on my car right away. They had pretzels and candy for you to eat. Water, coffee, and tea. They out the tv on cartoons for the kids! The kids sat great for the half hour we were there for an oil change and tire rotation! I’ll definitely be coming back!

I needed an oil change for my car, then I saw a groupon for this place and I bought it. Scheduling an appointment was very easy. When I went in, they received me very well. The waiting room had Wi-​fi and a good choice of refreshments. I did not have to wait too long too.
Recently, I had a flat tire and I took my car in. That was the first time I ever had a flat tire. I was a bit panicky, the owner calmed me with a couple of light-​hearted jokes and said he will take care of it. Later he explained what the reason for the flat tire was, and repaired it at a very reasonable expense.
This is a family owned and managed place. You can see the difference in the kind of effort they put in and the care they take for the customers, especially the regulars. I would recommend this place to all my friends.

The owner on the front desk is rude and sarcastic. if you deny any of their recommendation they don’t treat you properly. Ones I was about to buy tires from them, but when I called them again to verify the amount, the person on the phone sounded very rude, so I eventually got the job done from someone else. Why pay and then not be treated professionally. I will not go there again.

These guys are great! I bought their Groupon deal and since I recently moved I was looking for a new car place. I’ve been there 4 times now. One time they ran a diagnostic test on my engine when the check engine light came on, free of charge, and today during my oil change the guys popped the corner of my front bumper back in from when I hit a snow bank, without charging me for it. The guys are super friendly and they tell you of upcoming maintenance on your car, explain it to you, and print out a quote without pressuring you to make the appointment or get it fixed on the spot. The guys are super nice and friendly and they clearly just enjoy their jobs. Services are reasonably priced and there is no pressure. Did I mention they have free WiFi, candy and coffee while you wait? I highly recommend them to anyone looking for a good, friendly and reliable mechanic shop!

RIP OFF ALERT. Please do not go here. About a week before bringing my car to Framingham Tire & Auto Repair, I had my front brake pads changed and rear brakes cleaned at a different shop. When my car *seemed* to be making an unusual noise on the highway, I brought it to Framingham Tire & Auto to ask their advice. About 30 minutes later I received a call that 1) my rotor bolts were stripped, 2) my rear brakes needed a complete cleaning, 3) I needed to pay them $ 190. I said that I was unwilling to pay this large amount and my husband got my car. What my husband didn’t tell me at the time, and what he just told me as we walked by Framingham Tire & Auto, was that they charged an $ 80 diagnosis fee. They NEVER mentioned this to me when I dropped my car off.
I thought we had moved past auto repair shops ripping off women. This old practice is alive and well at Framingham Tire & Auto! A few days later, my husband’s friend looked at my brakes and cleaned off a small amount of rust that had been left from the original brake job. There were no stripped bolts anywhere.

There is very bad communication here which resulted in unnecessary grief over billing. The owner acts like he’d rather do ANYTHING but fix cars and didn’t care at all when I left. Very unpleasant experience here, and more than once. I gave up and went somewhere else. Too bad because I have heard that they have talent in this shop. If you are someone that needs rapport with a shop guy, You probably won’t get that here. Make sure you get quotes in writing because this can be a source of pain when you get that actual bill.

1^st time i went to this place i asked how much would the wheel bearing cost… they said $ 650 including labor… what??? i went to another shop they only charged me $ 250 including labor… ladies if you know nothing about cars stay sway from this shop (im not a lady lol)

I think the service there is far below average. My car broke down near by. They call tow truck costing $ 50 which is much more expensive than the average price. They charged me $ 250 for only replacing crankshaft position sensor. What is worse, my car still keep breaking down on road. I paid them for nothing, they never fixed my car.

***** THE BEST ******
Outstanding Serivce When I left I felt like I was taken care of and treated honestly and fairly.
Most shops I used in the past have always given me the feeling that they may have taken advantage of my lack of knowledge. These guys took the time to tell me exactly what was wrong how they were going to fix it along with how much it would cost right up front and they stood behind there word… They even provided me with the option to see the old parts… You have a customer for life here.
Thank you!

i bought a three oil change package on groupon and i was pleasantly surprised, they got me in and out in less than an hour and rotated the tires. they also checked fluids and filters. i am glad i found this shop i was going to snows garage up the street which is horrible. they also have wifi and espn, i am happy i found this shop i just wish i found it earlier.

What a joke, I bought the Groupon for 3 oil changes and now I needed to use one. The Groupon says to call for an appointment and mention Groupon, which I did and was told the soonest appointment was in a week… for an oil change, gimme a break! I was gonna look into getting 4 tires for my wifes SUV while I was there, figuring the point of the discount was to get you there to see how good they are, get more business etc, fat chance now! Seems there gimmick is make it as inconvienient as possible so hopefully you dont use em. Guess they win, cause its my day off and I am off to Jiffy lube as I flush my Groupon money spent down the toilet!

A friend and I went in for an oil change and tire rotation armed with the Groupon. While I wanted to use the Groupon on both cars, I was restricted to just one car. For the other car, I really only needed a tire rotation so I was prepared to do just that. To my surprise the manager offered to do the tire rotation free of charge.
Groupon aside, I can’t comment on their pricing, however what I can say is that they have EXCELLENT customer service, did the job quickly and cleanly. I would definitely return for future service… its not easy finding a car shop that puts the customer first.

I first encountered these guys with a coupon that gave me an oil change for cheap. Their service on that was top notch and I was in and out in a jiffy, with friendly service.
However, I asked one of the employees about why my tires wobbled when I applied the brakes. He gave the standard suggestion that my rotors were warped and so I asked if he could inspect them. He came back to me stating that my front rotors were warped and the I should replace them. I did so only to find the problem wasn’t fixed. I took it back to them and they inspected the back tires to find one of my brake shoes cracked in half.
The same employee was also nice enough to hook up the code reader machine at no extra charge. However he advised that I run an evaporator smoke test on the car to check for leaks in the vacuum lines because the egr and o2 sensor codes were showing up.
I came back later and informed the senior employee about what I was told. He informed the younger guy that he was wrong in advising me about the smoke test and found some ball joint issues that were wrong with my car (this was also the time he found the cracked brake shoe).
The senior employee even drove my car around to personally feel what was wrong with the car.
They fixed my ball joints but charged for the stabilizer link parts with no labor for some odd reason. I called them trying to see why I was charged for stabilizer links but no labor on them. The senior informed me that he forgot to include the labor for the stabilizer links (even though I didn’t want work done on them) and just left the charge on there for the stabilizer links to make up for not adding the labor charge. I called them a second time to get some clarification on this and the guy seemed really upset and pushy that I was questioning him. He told me that the labor for the stabilizer links was inclusive with the labor for replacing the ball joints and that he forgot to charge me the labor for them and instead left it alone at charging me the price of the links. I told him I didn’t know the two separate parts were inclusive with their labor charges and that was the reason why I was asking.
So beyond the senior guy getting upset with me about questioning him and the younger employee suggesting solutions that aren’t grounded in empirical data, the senior knows his stuff and they get the job done for a price that’s what you’d expect to fix a car in this day and age.

Overall the place is ok but not awesome.
I called to find out if I can get an alignment done during lunch, he said sure we can do that… awesome
I told him that the rear is not adjustable and that I only need the front wheels done, he informs me that they use both the front and the rear wheels, all in relation to each other.
The tech did toe adjustment but not the camber telling me that if I want camber adjusted I need camber bolts, to which I told him they were already in there. He didn’t fix the camber and basically told me they were good enough (very close to spec).
He did not give me a print out with before and after specs telling me that they usually do not give them to customers. After I asked for it he went back to the machine and came back with a printout.
I asked if he did anything on the rear wheels and he said no.
All in all the place did mediocre work and charged me for a 4 wheel alignment while I only got a 2 wheel alignment, but they were able to do it during lunch.

Very friendly service here. Try have free fast wifi, all sorts of snack and ice cold water. They don’t pressure you to fix anything and they are willing to help! Even though this is way out of the way, I’d come back for their service!
Update: so I went back to get things tightened after driving it for a week — the result: this old van is no Mercedes, but it hasn’t felt this youthful for a long long time!