Holiday Inn Express & Suites Frankenmuth

Stayed her for a night and was impressed. The hotel is newer, built in the last couple of years. It still has that «new hotel smell.» Check in was easy no issues with the manager at the desk. The room was very clean-​sheets clean, bathroom spotless. No weird odors as others have mentioned. The breakfast in the morning was great! Not bad for free. A good collection of choices-​eggs, sausage, a pancake machine, and assorted cereals.
I had three issues with the hotel and they’re all about size. 1. I don’t think the parking lot has enough space for one care per room. Since the building in nestled on a small piece of land they have built the parking lot around the building. Well the hotel is a four stories with over 70 rooms. Parking was a premium.
2. The size of the breakfast Area is small with a lot of stuff packed into it. People on top of each other getting their food.
3. Needs a second elevator.
Overall though-​I will stay there again. Great prices, clean. Enjoyed it.

Accidentally booked a non-​refundable stay. Manager was rude and very hard to get ahold of.

Wow! I am really surprised that other Unilocalers had such bad experiences here! We are VERY experienced in Frankenmuth hotels, but Drury, (free wine and snacks every night), was already booked, (it is right before Christmas), and I wanted a «walk to town» experience due to cold. I saw this was directly in the heart of everything and was brand new so I went for it.
I am also familiar with Holiday Inn Express and this one is at the top of their line. They designed it to fit in with the Frankenmuth motif… huge ceilings in the lobby, fireplace, etc. Our room could have slept 6: 2 large double beds and a pull out sofa. WE had a half size fridge, microwave, sink, eating area with table and chairs and a huge bathroom. ($ 280.00 with tax)
Another reviewer complained that her room faced Main Street??? That’s the whole point!!! You are in downtown Frankenmuth!?! Where did you think your room would face? We could see all of the Christmas lights, horse and buggies and decorations from our beds. (and if that bothered you, why not pull the dark-​out shades??) Main Street is 25 — 30 MPH with horses going by… this is NOT the expressway. The worst I heard all night was the jingle bells of the horses. (again, that’s why I chose to stay in the center of it all!)
We had a birthday surprise in store for half of our party and the front desk played along. The breakfast in the morning, (included!), was over and above expected. (pancake machine!) The girls love hot cinnamon rolls! There was also hot biscuits, eggs, sausage, cereals, oatmeal, etc etc etc! and the woman at the breakfast bar was very nice as well. (we were first up, before she even opened)
The hotel is only a year or so old and everything feels new. Another Unilocaler complained that the beds were high? (my bed is higher at home) They feel new and comfortable and we slept like babies. I am well past the family waterpark feel of Bavarian and Zehnders and this place won me over from Drury just on location alone! I was here on the saturday night before Christmas in their nicest room, so if you know anything about Frankenmuth, $ 280 with tax is about right. If you need to save, take a room off the freeway and drive in from the exit. (but there will be no parking if it’s a holiday)

Couple beds fridge microwave across from the castles. Free breakfast with a room that costs $ 299.03 for a Saturday night. Can’t complain only hotel that had a room available.

Great location. Super clean and the staff was extraordinarily nice. The room & bath area was a great size and very clean. The free breakfast was really great. Pancakes, sausage, great coffee, warm cinnamon rolls, cereal, yogurt, juice and more.
The pool was really nice too. Nicely situated right across from river walk and a 1 minute walk to town. we will definitely stay again.

A bit pricey but ya know what they say, location location location. The morning breakfast was great. We encountered an issue with our room. smelling like smoke and the front desk kept asking us if we smoked, which none of us do… felt very accusatory.

Stayed here for a quick getaway with my sister, two queen beds, clean room, nice pool (besides the pool area was hot) genorous continental breakfast, great location. Would definitely stay here again.

I will never stay here again and if this had been my first visit to a Holiday Inn Express it would have been my last but I know that other facilities are much, much better. First of all, the beds are very high. I’m short (4’11″) and it was very difficult to climb up to get in the bed. The hotel was extremely noisy. I had no idea it was a main street going through Frankenmuth and the traffic was loud. Our room was facing the street and the hotel wasn’t full so I have no idea why we got that room. We should have asked to be moved. Then there is the air conditioning. This is a relatively new hotel — the check-​in clerk said it was about a year old. I don’t think I slept continuously for more than an hour because of the noise from the air conditioner waking me every time it changed cycle. It was just terrible. When we left, I asked to speak to the manager and was told he might be in about 8 or 9 a.m. This was about 7:30 and we weren’t sticking around. Then there was the fact that we were charged twice for the room and my husband is still arguing that point. Twice for the same room on the same date and there wasn’t an immediate refund — ridiculous. This place is sorely in need of a new manager and quieter air conditioning. We visit Frankenmuth once a year (mostly for Bronners and Zehnder’s) and will definitely NOT be staying here even though we are members of their frequent guest program. Avoid this place — there are lots of other hotels you can stay at that will appreciate your business.

Terrible service from the General Manager, will never stay here or at any other Holiday Inn Express every again. He was rude & condescending, he embarrassed me in front of co-​workers by his appalling attitude in regards to a mistake that was NOT my fault. He then watched us like a hawk every where from the lobby/​breakfast area. It as very unsettling, even his employees were afraid of him and they told me that he would lose his temper on them too! IHG should be ashamed that you represent them.

How do I give zero stars? Actually how do I give negative stars? This is the most unprofessional hotel I have ever experienced. My mom made reservations months ago and called last week to see if she could cancel for just one of the nights. They told her she didn’t have a room at all. Her credit card had been comprised (from the crazy Target fraud over the holidays) and they NEVER contacted her to let her give new credit card numbers. They said it is not in their policy to contact clients when cards get declined. They were booked up so we made reservations away from the rest of our family, very mad. Then they called the father of the groom to let him know that there was an open room because they had booked a block of rooms so that was in their policy all the sudden? Mom gave over her cc numbers and she was charged for a room that cost $ 100 more each night. They never told her the new rate. But when she found out, she had already cancelled the cheaper reservations down the street.
On a different note, they upgraded the bride and groom and UPCHARGED them without telling them.
When my mother tried to get her original rate at check-​in, the manager had the worst customer service skills in the world. He never once apologized! He was flat disagreeing and arguing with the customer. What in the world?

Nice newer hotel. Standard rooms have 2 queens and a sleeper sofa. Worked out great for a quick 2 night stay. I of course would have preferred a bigger room, but I’m spoiled. My husband travels A LOT for work and we always use points for free suites or upgrade for free depending on the situation. We had used all our points for a trip overseas this past November so we didn’t want to spend $ for a quick stay.
Complimentary breakfast was fine, especially since it’s free! They have good coffee! But maybe not since I don’t care for Starbucks coffee! Lol!
Hotel has 4 floors and one elevator, which is a bit frustrating. That’s the only thing I would fix I think.
We are staying here because we went to Splash Village and that hotel was booked. I’m just fine staying here and would stay again.
Frankenmuth is such a great place for a quick weekend or even a day trip if you live close enough (1.5 hrs) like we do.

Great stay. The breakfast was one of the best I’ve ever had at a hotel! Right downtown also. Will definitely stay here again.