Auto Accessories Garage

Took my chances… Recently purchased a Bakflip fiber max tonneau cover. Excellent, quick response to my inquiry to their ad. Gave me the best price of several other companies. Amazon, had prices which varied any where from $ 70 to 140 more than I paid.
I ordered and received the cover within 1 week. Appears order came direct from factory in California.

100% satisfaction guarantee — NOT
The WeatherTech floor mats are awesome! (great fit, well made, etc) Auto Accessories Garage is not. I received these mats as a Christmas gift (from my aunt who lives out of state), and unfortunately the mats were the wrong color for my vehicle. The return process is tedious and expensive. Plan to spend lots of time on hold, be transferred multiple times, etc. Additionally, I had to pay return shipping, as well as a «restocking fee». After all was said and done, I ended up paying over ¹⁄₃ of the original cost of the mats in «fees».
I will not make any future purchases from Auto Accessories Garage, nor will I refer business to them, or recommend them in any way. After this experience, I have recommended to my numerous friends in the auto enthusiast groups that I belong, to never use Auto Accessories Garage. I recommend you use someone else too.
Great product, Auto Accessories Garage is very disappointing.

Diane is the worst, most rude customer service person I have ever dealt with. Never again!

I should have read the reviews before I ordered here. I was recommended a sun shade for my Jeep by a rep on chat. It did not fit, now I have to pay for return shipping and a 15% restocking fee.

I wish I would have read these review FIRST! I did receive my product quickly and it was what I ordered. BUT — I wanted to exchange it for a different style. Even thought they say the guarantee 100% customer satisfaction — IT AS THE BUYERS EXPENSE.
I found out that I would have to pay return shipping and a 15% restocking fee! It would cost me $ 40 to return. NOT WORTH IT!

READ THESE REVIEWS! They all say the SAME THING. Spend your money elsewhere and have a much better experience. Just like everyone else, my order was shipped 3 weeks after I placed AND PAID for it. As soon as I opened the box I noticed one of the covers that I just paid over $ 400 for was not sewed correctly. I called the manufacturer directly who was quick to send a replacement. 2 months after having these they are starting to pull apart. At this point I don’t want anything else exchanged, I want a refund or replacement with another brand. I contacted Auto Accessories Garage and was basically told «Sorry about your luck» but we’re not doing anything. Now I’m stuck with $ 400+ seat covers that look ridiculous and an online merchant I will tell everyone to NEVER use again. Had I realized a local customization shop sold these, I could have given them my business and had the issue taken care of. Expensive lesson learned.

THE FOLLOWING REVIEW IS RATED R:
Auto Accessories Garage and
I’m writing to tell you I hope your entire organization falls into a sink hole (minus pets and maybe a few employees, maybe). The levels of stupidity that have been reached by this whole process have surpassed even the worst decisions made in the auto industry! Your very existence in the auto parts and sales industry still shocks me to this day, I’d rather have ordered from a pissed off hive of bees after pissing on their nest and lathering myself in honey and captain crunch cereal. No really, I’d love to wait and have you review my order since you decided to bill my card and not tell me, then ship the wrong products and charge a restocking fee…
The only hopes of this review is that fellow people with souls won’t have the displeasure of having to deal with this group of butt pirates, that sails the open ocean, in this case the American auto parts industry and has their way with people’s money, time, patience and the future of remaining jail time free!
In closing, do America a favor close shop and maybe you’ll have saved people their futures or if not stop selling here all together and move overseas and partner with ISIS, as they’re also in the business of fing people over!

Just like everyone else here I ordered an item and found out almost 2 weeks later the product was on back order. They charge you up front, and tell you it’s on backorder a few days after they promise to ship. Ordered cancelled, I should have read reviews first, looks like they are getting used to losing customers.

This is one of those online retailers that charges your credit card or Paypal account BEFORE telling you that the items you ordered are not really in stock, but actually back ordered. Apparently, the term «preparing for shipping» really means «back ordered» but like most reasonable shoppers, if I know an item is back ordered, I will attempt to purchase it somewhere else. Auto Accessories Garage charged my Paypal account on April 30 and did not inform me until May 8, after I called and emailed to inquire about the so-​called «preparing for shipping» status that was showing for about the past 5 days. If you really need to order from this retailer, I recommend calling on the phone and confirming the item is available. In other words, travel back in time to 1992 before the internet, and call on the phone because the internet to Auto Accessories Garage is just another method of getting your money and making it a hassle to actually accomplish efficient and convenient shopping.

Very poor experience. Ordered a set of Raptor Nerf Bars and was told they were shipped the same day. Once I received order confirmation, delivery date was ten days later than order date. I moved the delivery date back two days since I was not available on the proposed delivery date using AAC customer service. Requested date change was ok with AAC. Delivery day came and went, no bars. Contacted AAC and was told delivery was delayed another week due to my change of delivery address and date. I changed only the date. AAC total me I was completely wrong and the delay was my problem, not theirs. After waiting for 2.5 weeks, the bars arrived. No tracking information was available for the shipment and they used a freight forwarding company for moving the bars. I can not recommend AAC. Do not let the price of the product they are selling fool you in to doing business with them.

BEWARE BEWARE BEWARE
AWFUL Company Ordered a product that was back ordered then was told that I could either cancel my order, wait until the item becomes available or pay an additional $ 80 for a different product. When called about the issues and that I needed the the Nerf bars because my pregnant wife needs to be able to get into my truck Rep stated that she would send to supervisor. Supervisor then called the next day and said that he could give me a different company’s bars that I knew nothing about. I offered to pay half of the 80 in order to get the more expensive bars from the company I had researched, the supervisor told me that would not work so needing the Nerf bars I took the offer waited a week for the delivery when I opened package both where labeled «drivers side» and both had a dent in them. I then call customer service and rep was apologetic and stated that the process of my return would be marked urgent I then waited 2 non holiday business days and 4 calendar days prior to any correspondence about my return. Then was told that pictures were needed to be emailed before the return request could be processed. When I finally talked to some one I informed that this was the second issue and that to keep me happy as a customer I would be excepting the 5 inch Nerf bars for the price of the 4 inch that I had originally ordered. I was then later contacted and told that if I want to pay half of the $ 80 I could get the 5 in bars. I then informed them that that should have been what happened after the first issue and now I should be offered them for no additional cost. I then told them to cancel the order that if this was the way that the company did business I didn’t want to spend anymore money with them. I was then told that my credit card would not be credited until they had confirmation of the returned item.
DO NOT DO BUSINESS WITH THE COMPANY SAVE YOUR TIME AND MONEY AND YOUR SANITY

Super slow processing and shipping! After informing you that your product will process in the first couple of days after ordering, you can expect another couple of days before you will be informed of shipment, if even then. Inquiries don’t seem to shed any light. With so many other choices out there, why wait for such shoddy and iffy service? After patiently waiting, I had to cancel my order. After 4 days, it still had not processed.
I’d recommend you shop somewhere else. You’ll be much happier.

Ordered some dropped spindles for upcoming customer project, they shipped quick but we didn’t start on project for 5 – 6 months so never opened box or inspected part numbers. The wrong part was sent but they refused to swap for the right part since the transaction was close to 6 months old. First and last transaction with this company.

BUYER BEWARE!!! Unscrupulous way to do business!!! This company will charge your credit card when they don’t even have the item you ordered in stock then they will send you an email stating the item is backordered for 6 to 8 weeks. Honest companies will not charge your credit card until the item is shipped to you. Not this company!!!

I ordered a headache rack on 03÷21÷13 and was not told it would be back ordered for 6 weeks when I phoned the order in. When the item arrived in May, it was damaged. I sent it back and also emailed pictures of the poor packaging job they had done. I called a couple weeks later because I never got an update on my order, I was then told it was on back order for another 4 – 6 weeks. I asked for a refund and I’m in the processes of getting that now. Poor customer service! No stars!

If I could give half a star I would. Ordered product only to find out it was back ordered for 6 weeks. No additional discount offered… yes I received 15% on original order but all new customers do, so when they failed to do anything regarding the back order I cancelled.

Where does one even start… Overpriced, junk product, that didn’t come even close to fitting…
Purchase process was relatively easy — that’s the beginning and end of the positive.
No communication, product slow to arrive, terrible fit, ‘customer service’ an offensive blend of dishonesty, unaccountability, and indignation. VERY similar to other customer responses on here… Made to feel responsible for their crumby product and the need to return it. Gave us the run around for weeks. Required babysitting to get them to actually deal with THEIR VENDOR. Blamed their vendor for everything as if we should absolve them of the complications. «Hey, it’s your vendor, not mine.» Expected us to float the value of the product $ 200+ indefinitely while they dragged the transaction out. I finally told Diane (head CSR dingbat), that while it wasn’t ideal, I didn’t need the covers out of my living room right away but to kindly send our money since this wasn’t our fault.” You would think I asked her to punch her mother in the face. Of course, Diane… That request IS CRAZY. But asking me to continue paying for a lame product, expecting me to birddog you indefinitely while you drag your feet to the end of my buyer protection? Totally reasonable! What was I thinking?
STAY AWAY! After a disappointing fitting we started the return process. AAG (auto accessories garage), rather painlessly initiated the return process… But that went nowhere… Several calls, several emails, and way too much time committed later still AAC is blaming their vendor all the while getting closer to the paypal buyer protection limit. This transaction has cost me time, money, and peace of mind. I could have ordered $ 1000 seat covers from a more reliable vendor and come out WAY ahead.
Stay away from these people. It’s hard telling whether they are genuinely ignorant or if they are scam artists. Either way… Why find out?