La Quinta Inn & Suites Frankfort

Stopped here for a quick overnight stay, en route to another destination. Front desk person was very friendly and helpful. Room was clean and comfortable, and had free wi-​fi!

Overall this hotel is pretty nice. There’s definitely some maintenance issues they need to finish up here and there. For example, in my room (201) they caulked along the wall where this it meets the ceiling. It’s cracking and gross looking. Also the vanity mirror was foggy.
The jacuzzi tub was very clean. The breakfast lady is super friendly and the breakfast itself was very good.
I really liked the layout of the room and that the fridge was not too tiny.
The one thing I really disliked was that there were no liner (trash bags) in the trash cans. I know this is becoming a new trend in some hotels but I also am aware that it is a decision that is receiving many negative reviews. It makes you feel guilty putting anything in the trash. Also, I find it disrespectful to the housekeeping staff. I am sure it makes their job more difficult and it really doesn’t help in the sustainability or financial aspect. You may be saving on trash bags but are using more water, cleaning products, rags and energy to clean the can. Just my opinion.

While I was on the road during a recent outreach event wheeling my way across Northern Indiana, I really looked forward to those opportunities to stay in a truly relaxing environment rather than my usual «budget» stays in the likes of a Motel 6 or a Super 8. I’m perfectly happy with «budget» stays, but there’s simply no denying that they are often a case of «you get what you pay for.» While I’d never stayed in a La Quinta Inn, one look at the Expedia website told me that this was a nice combination of affordable and relaxing and exactly what I was hoping for during my night in Frankfort, Indiana.
While my night at La Quinta was a sponsored stay, meaning I didn’t actually pay for it but had a sponsor who did, I did book the stay myself through Expedia. I’ve always said and try to live out that it’s not perfection that matters to me, but it’s what you do when there’s a challenge, an obstacle, or a mistake.
Not long after booking my stay at La Quinta, I realized that I’d failed to put in the reservation «comments» section that I truly did need an accessible room as I am in a wheelchair and I would be staying alone. While that may be a weird request for someone wheeling his way across Northern Indiana, I often tell people there’s a difference between «wheeling,» which basically involves one continuous motion, and the physical demands of everyday life. I find that accessible rooms are often reserved by those less needy, primarily because they tend to be a little more roomy and they tend to have some adaptive equipment that can be useful for those getting older and/​or those with mobility issues. Sometimes, I also find that hotels simply «give» them out without much though and without realizing that the next customer who reserves a room may very well NEED that room. Then, when we try to reserve it we’re told «It’s not available.»
So, despite the fact that I despise the phone, I was unable to find a way to contact La Quinta by e-​mail (a minor irritant) and called them up to make sure the accommodations would be available. I spoke with Justin, whose initial response after checking a couple times, was that I did not have a room reserved for the night in question and he suggested I contact Expedia to ensure I did not get booked at a different La Quinta (NOTE: Which seems like something a computer system should be able to tell me). I contacted Expedia. Expedia contacted the La Quinta in question and, literally within moments, Justin was calling me back apologetically with clarification that he’d used one wrong letter in my name.
Now then, if this sounds like I’m being critical of Justin it’s actually quite the opposite. I have a deep respect for someone who identifies an error and fixes the error without casting blame off on someone else. Furthermore, he didn’t wait for me to identify it and call him. He called me. WOW. That’s customer service. Mistakes happen. It’s the truly great businesses that take those mistakes and turn them into opportunities for customer service.
I arrived after a long day of wheeling and was both exhausted and desperately in need of laundry. There’s nothing like wheeling across Northern Indiana by wheelchair in the rain to truly make you look like a wreck. Unfortunately, the La Quinta laundry facility was down upon my arrival and, guess what? Justin came to the rescue again and made appropriate arrangements so that this need could be met.
The La Quinta offers a business center, free WiFi that actually works, a free breakfast, is pet friendly, and has a swimming pool that I did not utilize. My room was comfortable and everything worked. I was provided a truly accessible room and was able to function independently, though I will say that the bed itself was a tad high for someone transferring independently.
While I loved my stay at La Quinta and I really appreciated the staff and customer service, I’m not one of those Unilocalers who gives something a 5-​star rating simply because I loved it. La Quinta is a great option for the traveler seeking to balance both comfort and budget. It’s not a 5-​star hotel, but it definitely is on the preferred list for those travelers who are also budget conscious.