ACE Rent A Car

ACE Rent A Car no longer have a branch at O’Hare Location anymore. So Sad.

My return for pick up was a not so good experience. They have done better but this time terrible. Returning at 1 am only to find my car still outside & not ready moved started in the garage. Plus nobody inside to take payment. Only person working hard was the driver.

I was very pleased with my first experience with Ace Rent A Car. The staff was friendly, knowledgeable, and extremely helpful. The vehicle was clean and well-​maintained. The facility was clean and easy to navigate, and the valet parking service was prompt and convenient. The shuttle driver was also very friendly. I would definitely rent from them again.

Terrific service! Huge thanks to Robert for being so efficient, making great suggestions and getting me into a cute little car so quickly. I highly recommend!
Note — this review sat in my draft box, I forgot to post so am posting now.

I’ve noticed their prices have really gone up recently. Not sure if the $ 30 rates a year or so ago were just introductory, but now they don’t have much better rates then the on airport rental car companies.

Paid $ 170 for a 5 day rental where the major companies would have charged me triple the price. Waited about 7 – 8 minutes for the shuttle from the airport which brought us to the location. I was in and out of the rental place within 10 minutes. Don’t know what more you can ask for. Highly recommend if you are in need of a rental in Chicago.

First two times were excellent. Last visit, after Payless merger, waited over an hour from time shuttle dropped off to picking up car. Hopefully once the merger settles down the great service and rates will return.

ACE rent a car is a third rate organization at best. After my experience dealing with them I’m lead to believe this place to be some sort of drug front. If you see an ACE rent a car on the street rear end them hard and watch all the cocaine fly out their trunk. They must be using these cars to traffic drugs and only rent them to their known «associates». Since I am not a known drug runner they refused to rent to me for shady reasons.
I really dont understand how they have all these great reviews are on here. These positive reviewers must either be drug runners or people who love free shitty coffee and a surreal music selection ranging from Sting to Euro-​trash electronic noise Because of these great reviews, I decided to reserve a car with ACE to drive from Chicago to Nashville because my car is not the most dependable.
what you really get when you TRY to rent here is THE WORST CUSTOMER SERVICE EVER. this place is seriously a scam. thank god i had a car to drive out of this place because if i had just flown in and not known the area i would have been stranded.
First, when you saunter up to the counter you’ll see a half awake person who should have made better life choices. He will stare at you for some time, and you’ll stare at his uneven prepubescent looking attempt at facial hair, and after a minute or so he will come to the realization that you are a human being and he himself is, in fact, at work.
He will then mumble something to you. This must be a fun game customers of ACE are accustomed to. We’ll call it «Is this guy more confused than me?» After a few attemps at repeating himself you will slowly arrive to the conclusion that he is asking you for a credit card. I didn’t have a credit card. Since I didn’t have a credit card I was informed by thinly follicled man that I would have to show them a utility bill. what? why? What does having a gas stove do with renting a car?
Do they expect people to just carrying around utility bills with them? This wouldn’t have been a problem if these requirement where notified to me in maaaaybe something like.. .. . an email? OH WAAAAIT. I TOTALLY DID GET A EMAIL FROM THEM! let me go look at that.. .. . yeeeeep no mention of needing prove I paid a utility bill. Let me quote these chuckle heads. Their email reads, «At time of RENTAL, debit cards will be processed for estimated total rental balance plus 200.00 deposit.» That is all they mention about debit card transactions. This all happened at 2:30 AM on Friday May 16^th.
These people are buttholes. They told me utility bills are used to check credit. What about the $ 200.00 deposit? Why dont they just do regular credit check on me before when I reserved the car? sure it probably would of cost me more, but the rate they give you is so affordable it wouldn’t of mattered one bit to me. In full disclosure They also needed a proof of insurance which I had misplaced and did not have in my car. That one’s on me. But even if I was in possession of the insurance I still wouldn’t have been able to rent the car with out driving back to my apartment and finding a utility bill.
when i asked the dopey heavy eyed jag off who worked on may 16^th of 2014 at 2:30am why this wasnt in the reminder email he tried arguing with me that it was. Yet again let me put here exactly what it says about the debit card policy in my reminder email. «At time of RENTAL, debit cards will be processed for estimated total rental balance plus 200.00 deposit.»
also this gentlemen was very rude about it, and just kept mumbling over everything i was trying to ask him. I asked him if there was anything else i can do, like buy insurance through them. guess what? THEY DONT DO THAT EITHER.
please do yourself the favor of saving yourself the stress and time and just go somewhere else. seriously, i have to say it again these people ARE THE WORST. these must be employees posting these great reviews. they had me fooled for a second. Ace rent a car should really have zero stars.

The real question is: ‘Who’ are all these people giving ACE Rental four and five stars? In the last year I’ve experienced nothing but misleading and dishonest business practices with ACE. Their prices end up being much higher than advertised, in fact much higher than Enterprise or National in the end and you get less with the standard rental. I used to think they were a good company, with fair added charges after you check in, but they have had increasingly horrendous, exorbitant added charges of recent, and unwary customers need to be forewarned. «Phenomenal»?!? — on the contrary, ACE is ‘phenomenally’ misleading and dishonest now. However, they definitely have the best social media team to obscure this fact.

Ace Car Rental definitely earned a new repeat customer. The high pressure tactics of the «mega» car rental companies has been getting unbearable, and am thrilled that I found a replacement. I travel a few times a month to cities all over the country. If there’s an ACE Rent a Car at the airport I’m going to, they will have my business.
Keith Franklin at the Chicago location was personable and treated me with respect. He even gave me an AWD car because he was concerned with a snow storm coming.

Phenomenal.
I travel to all 50 states. I happened on these guys by accident, while waiting for my rentacar shuttle at ORD. I saw six Ace shuttles go by, while standing in the cold, waiting for my Brand X Rentacar Shuttle. Finally, I jumped on Ace instead and booked a car through them.
Best Shuttle Service in the Country.
Their car was cheaper. Their facility was nicer, easier and faster to use.
When I returned my car, «Diesel» Dave, the shuttle driver, treated me like a limousine chauffeur.
Phenomenal.

Car had many scratches, but did a walk around inspection before taking off. Clean enough inside. Everyone was courteous and helpful. ½ cost of other car rental places. With returning weekly for the next 3 months they lowered their already low rate and really take care of me.

I went to Ace yesterday after an awful experience at Enterprise. I was so upset when I walked in, but Ronny and her boss Tom Farrell, were so nice and helpful they changed my really bad day into a good day.
They bent over backwards to help me out, and they made me smile, which I hadn’t done in 2 hours while at Enterprise. I ended up with a Kia Soul for a lot less money too!
Based on my excellent experience with Tom and Ronny, I will always rent from Ace. Thanks to you both !!

I don’t rent cars often, but when I do, I rent them from Ace.
Often is a bit generous; I never rent cars, but if I did, it *would* be from Ace. I can’t think of a single thing Ace could’ve done to make my experience better.
I rented two 15-​passenger vans for a relay race. In the past we’ve worked with Enterprise and in one way or another there were headaches. When another team captain passed along Roni at Ace’s info, I reached out immediately and was impressed. Roni answered all of my questions quickly and gave me a great quote; before I knew it, I had booked two vans — with a race discount — and had an email confirmation in my Inbox.
Despite the ease of booking, I was still a bit wary when I went to pick up the vans. Historically, this has been where the wheels start to fall of the wagon — not with Ace. I took the blue line out, picked up the shuttle at O’Hare and was driven to their rental facility. The facility is basic, but large and clean. The staff were very friendly and Roni even popped over to introduce herself. Another member of my party needed to leave their car in the Ace lot for a few days; such a deal — something like $ 6 a day. The vans we got were very nice. Brand new Chevy Express vans with full tanks of gas (gives Enterprise with their ¼ full tanks the side eye). When I opted to self-​pay for gas, they even directed us to the cheapest gas station in the vicinity (Costco River Grove FYI). Returning the rentals was also a breeze. When we forgot to fill up one of the tanks, they gave us a heads up and directed us to the nearest gas station, so we wouldn’t pay the upcharge.
Ace may not be a household name, but they do right by you. Go here, rent!

First of all, the shuttle pick up is in front of Hilton instead of Car Rental Shuttle sign. For assurance, call them up to check on when the shuttle will arrive.
There’s very little up-​sell here at the counter. The sales person I interact with was down to earth. I was sold on half-​tank of pre-​fill gas, and $ 5/​day gap insurance (up to $ 1000 in deductible). All worth to buy, she gave me 5% off for first time renter. All could have been a little cheaper but most importantly, the car is in great condition, check in/​out was simple. Could not find any prior page on Unilocal so I’ve add this manually on the spot.
The sales person was nice enough to tell me about the toll system, spare coins, and how to avoid toll to my first stop. Later I found the iPhone App Wazu would help avoid most of the tolls only when return to this location, Wazu wanted me to pay toll badly which I managed to avoid myself!

We got referred here by Advantage Rental Car after our reservation with them fell through at the last minute. No complaints about Ace — I called them from ORD and the manager Mike was extremely courteous on the phone when I explained our situation and was easy to work with for the reservation. We saw him again in person when we arrived at their lot via their shuttle (short ride from ORD) and he and his staff were very nice to us and got us what we needed. I was impressed at the way they did business with a walk-​in customer like myself, and would rent from them again.

Things aren’t always what they seem.
Take, for one, Ace Rent-A-Car’s website. It’s clunky, busy and the design is outdated as Yahoo’s. But apparently they’ve passed the savings accrued from skimping on their marketing onto the consumer, because their rates consistently come in the lowest. And I’ll gladly fumble my way around online for an extra few minutes if it means scoring a solid deal… saving is hot!
You know what else isn’t pretty? The bare bones location. I overheard an associate telling a customer that they recently upgraded to a nicer, bigger facility (I shudder to think of what the previous digs looked like!). It’s also a couple of miles from O’Hare, but the complimentary shuttle should get you there within ten minutes.
Once I got past the mediocrity of website and venue, I was walked over to a BAD ASS black Fiat with red accents on the wheels. What, is that sexy little ride for me? Needless to say, the next 80 hours were spent racing around the city of Chicago in style while collecting quite a few approving looks from the opposite sex. Remember Charlize Theron in the Italian Job? Well, it was kind of like that except that I don’t look like Charlize (sigh) and she was driving a Mini Cooper. And of course, my version didn’t include a heist.
Or did it? Oh right — only the best rental deal on the interwebz. Thanks again to the Ace boys for hooking a girl up!

Like others who have reviewed, I was nervous about using Ace as I had never heard of them before. However, their prices were half the costs of the other big name rental companies so I decided to take my chances.
The walk to the shuttle service pick was a bit long, but I was willing to save $ 50+ to walk past the other car rental agencies and onto Ace’s shuttle. I was driven to their brand new massive lot location not far from the airport. Unlike most other rental agencies, they had plenty of folks working so there was no line to talk to a representative so getting the car was fast and easy.
I had rented a compact car and expected to be handed the keys to a tiny Kia. Instead, I was given a 2012 Fiat 500 with less than 5000 on miles it. I actually might have let out a small squeal of happiness when I saw it. Men: I know this car would be a nightmare for most of you, but to my female Unilocalers… this car was the cutest car I’ve ever driven and had a great sunroof to help me soak in some of Chicago hot summer sun! This lil Fiat was the first rental car that I’ve actually had my picture taken in (yeah, yeah, I posted it on FB) because I loved it so much.
Three cheers to Ace for having a cool fleet of cars, awesome customer service and super low prices!

Very simple to reserve a car!
I reserved it through Orbitz and got a cheap 3 day rate for about $ 100 including taxes, probably $ 70 – 80 that the next cheapest place which was Hertz. I got a Corolla and it was the new 2011 model with 24k miles. They took down all the damage on the car and when I returned it, I just dropped off the keys. They also have a shuttle running to and from the car and lots of staff so your wait time is not too long.
I’d recommend it if you need a cheap car to get!

*** no frills, but good deals, for renting an automobile. ***
it’s not located curbside near terminal doors upon arrival.
nope, your name won’t be on a scrolling monitor outside.
there no pool of Jag or Lexus sedans for any upgrades.
there’s not even a cool yellow/​green bus to pick you up.
but once you phone that you’ve arrived, what you will get
is a van to pick you up from O’Hare’s Bus Shuttle Center,
a 10min drive to their remote unassuming lil rental office,
no line at the counter, and a 2009 Corolla for $ 169/​week.
*** Hertz, National and Enterprise quoted $ 270 – 400. ***