Square Vape Factory and Lounge

Went in and dropped over 100 cash on juice. I have no idea how the juices turned out so poorly. I got multiple bottles of flavors I’ve tried before mixed atvthe same ratio and nic level and these are un-​vapable. ⁵⁰⁄₅₀ at 3mg and tested them all out on freshly washed out tanks (subtank mini’s) with brand new, properly primed coils. Even tried them all on my dripping Atty and they were all still funky. I don’t know if the syringes they use to mix were contaminated, not washed, touched a funky surface or what.
I dropped a good chunk of change and got what I consider basically poison. Even my long time favorite sweedish fish is tainted. A normally delicious all day vape on this batch is like inhaling an exhaust pipe. You can tell it’s original flavor but there is this sickening addition flavor, virtually identical in all the different juices I got.
If I had paid using my charge card I’d have disputed the charges. This is awful and I’m very displeased.

New to vaping. Staff was very welcoming and was willing to help out every step of the way. Bought a starter kit and they had me try different flavors for juices. The custom juices are top notch. Staff is very helpful. Definitely will be continuing to support the shop.

This is by far the best vape shop I have been to. the owner cares a lot about the appearance of this shop. and is in the mix of making it a really awesome looking vape shop, he is also very knowledgeable in the world of vape and is always willing to share his knowledge with you. customer service is great. they are very helpful and professional. Awesome e juice flavors .a nice place you can spend some time sitting down and enjoying vaping in a really awesome atmosphere .a Must See! this vape shop is unlike any other when you walk in you will see that.

Hi I have been to the vape store alot and in a good way the people are very nice and ready to help even Ron he know all about the units that they carry and the juice bar is great too even the girl that works behind the bar she take the time to help and the owner is very nice

Hands down the best juices around. They mix their own juices and have many many options. The staff is very helpful as well.

Great vape shop. I live in LA, the birth place of vape culture. Any type of mod and juice available you can find on the west coast. That being said, I’m seriously impressed with the quality, customer service and wait time at this establishment. The employees were more than helpful and super patient. I’d recommend this vapor joint to anyone in NY looking to either quit smoking or take up the vape culture. 5 stars to this extraordinary and surprisingly wonderful store!

NOT HAPPY… WAS DISRESPECTED… WILL NOT GO BACK
I have been dealing with LIVE… now SQUARE VAPE for over a year… i. buy all my juices and equipment here. until today
I purchased a MOD about a month ago… which later on i found out it was a clone and would have problems
We called saying after a month i was having problems with burning coils getting black and batteries shorting. the owner said come right in. ill look at it
I LITERALLY showed up 10 minutesater… he was nowhere to be found and was in the basement… the girl behind the counter said that he wanted me to go see the other guy behind the counter for help. when he PROMISED HE’D be the one looking at it
I saw the guy behind the countwr up front. he wouldnt even look at it or take the time for me
I then said «do u think its because its a clone i have problems?» He looked at me and said yes
This is NOT right… i have never been so disrespected and the owner couldnt even take the time to do as promised
I have brought A LOT of business there… and i get treated like this?
Sorry…NO MORE will i spend a penny there. and ive spent A LOT betwern me n my husband… buying equipment and juices
VERY UNPROFESSIONAL

Its okay for something like trying out new ejuice. Some of their stuff is a little over priced in my opinion. I would’ve given 5 stars if the customer service was friendlier. Overall it’s good for something local, but I’d say try out all your options.

Terrible vape shop. I feel for the owner because i see he is the only one working in the shop. Employees are busy talking to there friends and not trying to educate or even engage in conversation with a customer. Asked about a opinion and employees said No Comment. WTF? I can tell the owner is fustrated nice guy very accomodating, makes insanely cool mods but the employees suck! Juice was ok and i am being nice because i know when employees take advantage and the owner is a nice person. Tough situation there from what i got. Wont be back. Unless for a custom mod the owner builds for me.

First of all let me say I have been to many many vape shops and vape bars. They all have there own lines of juice they prefer to carry and mods, hardware and rda’s. Most of them don’t know exactly what they have or the differences between one from another nor do they explain
This shop not only has high quality juice which they make in house in front of you which I think Is great because you can customize exactly the blend of of /​vg /​pg/​nic you want but you know what you are getting since it is done right there and many of there flavors are delicious. But the real difference is the way it’s run and what they carry. All The employees I have met are friendly and very knowledgable especially Ronnie and the owner Tony is a vey down to earth friendly owner who is hands on and will treat you like he is shopping for himself not looking to just sell you stuff to sell it, but to listen to your needs. All workers give a hands on approach to what they would suggest for whatever your looking to do. The hardware they sell is second to none they don’t sell the cheap clones which will break or be unusable after a few uses but quality authentic rdaS which are highly rated where you look via the Internet of word of mouth they will also set you up with a custom build for whatever type of vape your looking for (ie cloud chasing, flavor, mixed. Ect)
The other cool thing is the in house non regulated mods which they at the shop they are really great pieces which is you ever have a problem can bring it in there and they will look and do there best to fix for you no matter what.
All in all whether you are looking for fun place to just go and sit down relax and vape for a few and hang out or looking to upgrade to some of the best hardware around or just starting off and what to talk about whatever this is the place to go! I highly recommend it here and is always a fun inviting and learning experience every time I go so check it out and see for yourself and don’t be overwhelmed by the in house juices try them they are really good I recommend the «bobo» myself
Hope this helps you decide because it took me many bad experiences at other shops to finally find a home here at (L. I. V. E.) aka Square vape Check it out for yourself !!
— Billy

First thing’s first. I’ve been to a dozen shops all over the NY/​NJ area. and a few in California. this is the only place without the“convenience store” feel to it. its not just pay for what you selected, and have a good day. you can go in the back and engage in conversation, you can experiment with flavors, experiment with hardware. this is the only place where I’ve experienced that. flavors from premium brands can be matched for half the price (if you decide to do so) you can concoct a flavor of your own.(there have been some pretty good ones made)
with the reviews I’ve already read on here, there are a lot of people who just don’t understand how things work. «I waited an hour for the juice guy» (a business owner who protects his best interests). «the juice is bad» (well thats kind of your fault, asshole. its a custom flavor bar) «Erik and AnnE were everything» (no, just no… they burn every bridge they come across in this community) (they also make bad juice)
I am a regular at this establishment for a few reasons, the environment and professionalism. No other place I’ve been to offers this to anyone. One more thing, they also have a variable voltage battery and a dual coil tank as a starter kit. No other place I know of does this.

I must say I visited a lot of vap shops In the city and on the island by far this is the coolest lounges ever. Good customer service friendly people. In house e-​juice must try. If you are in Franklin sq area you must stop by. Five star all the way.

came in last week. was on a short visit from cali to check out how it’s done in new york. if you all don’t know the vape community is BIG in cali. we got vape shops at every other corner. even the ciggarette shops carry egos and at least 2 or 3 mods and atomizers. well to the point, this shop is great. their builds are on point, service was excellent. they have their own unique mods (clones), which you can’t find online, (or maybe it’s just a custom case hmmm.) and which i ended up buying as a souvener to show all the boys back home. what really makes this place stand out tho is that they have a custom juice bar where you can design your own flavor and the juice is made fresh right in front of you. they have different preset flavors or you can make your own, you can choose the nicotine content 1,2,3, mg etc. and you can even choose the base. ie 35% vg 65% pg. how cool is that? next time im in long island i will def be back and stock up on those yummy juices. well done gentlemen keep up the good work! 8)

Great place great guys. Extremely knowledgeable employees. If your an asshole don’t come in here, people here are extremely helpful and perceptive to any questions. Just don’t act like a dick…

For a short time I enjoyed this spot, as it was close and convenient, and I loved that I could try a variety of juices before buying. I also had juice made for me on the spot my first time there based off of flavors I liked. I was very impressed.
Then, the next few times I went to get juice, I was told to come back later. I understand if there is a certain time juices are made, but I wasn’t informed of any such time. The guy hanging out with either customers or friends (couldn’t tell which) couldn’t really be bothered to help me out. I asked what pre-​bottled juices they had, and after a long sigh, he pointed at the rows of juices I could already clearly see. I apologize for not knowing what your abbreviations on the bottles mean. I was told come back after 8.
After that, the itaste I had purchased not even a full 3 months prior died on me. I did a lot of googling to see what the problem could be but it didn’t seem many people had my issue. I contacted itaste who said I should return to the vendor for a replacement because their products shouldn’t be dying after 10 weeks. When I went in, my problem was dismissed immediately as something I must have done to it, and was pretty much told I was S.O.L.
I would have bought a replacement there on the spot if they weren’t so defensive about it. Or even offer me a discount on a new piece? Offer a crappy ego to tide me over while I decide on something new to get? No, just complete dismissal.
The last nail in the coffin, waiting until after 8pm (930 actually, 30 minutes before they close) when the supposed «juice guy» comes in and being told he isnt in yet. When I asked when he’d be back, the guy shrugged his shoulders. I asked if they had anything pre-​made and he said no.
Never again. There are better vapor spots opening up every day. For «Long Island’s Only Juice Bar» you’d think they had juice in stock, ever. Bad equipment, bad service.

Felt like I was being pushed to buy everything I was shown and worst juice I have ever had

This is one of the best vape shops that I have visited and definitely a regular stop. There is always a good selection of mods, RBA’S and RDA’s. The best part though is the amazing juice that’s mixed to order. The staff is very friendly and knowledgeable and the owner is just a fantastic guy.

Very helpful. Very relaxed environment. Will be going back for all of my vape needs

Cool place for teenagers to hang out but pretty bad customer service. Would of def got the nzonic n a few RDA to play with but no one wanted to help me too busy hanging out. If u wanna watch TV n chill with a bunch of unprofessional kids this be the place. All clones too I think. Save ur money go to another store.