Cadence Cool Springs Apartments

LIVING AT CADENCE HAS BEEN THE WORST LIVING EXPERIENCE WE’VE HAD BY FAR. SAVE YOURSELF THE FRUSTRATION AND LOOK ELSEWHERE. The apartment manager is terrible. We have been waiting 4 months for the apartment manager to resolve a routine problem. The apartment manager will tell us he is working on resolving the problem, but he has yet to provide a solution. The apartment manager is inconsistent with communication, which is frustrating and confusing. We moved here from another apartment complex in Franklin that we liked a lot better. Look elsewhere, there may be better options for you in Franklin than Cadence.

I moved into Cadence in November 2015 and have had a great experience here. The office staff go out of their way to help with any problems that arise. Maintenance requests are handled very quickly. One of the best things about living here is the «Care Team» that coordinate events for the residents in the clubhouse. Carly and Jared have hosted several events including a pizza party, martini bar, yogurt bar, mini massage and wine night, and are open to new suggestions from the residents. I am always excited when I find out there is a new event planned for the residents. It’s a great way for me to meet my neighbors and have fun. I really appreciate the effort that the Cadence management is making to help us feel more at home and have fun. Keep up the good work, Carly and Jared!
The negative reviews on here are all from before the apartments were bought by a new management company. My apartment is spacious and modern, and only one mile from my job. On most days I can ride my bike to work. When I hear my fellow worker’s commuting horror stories, I am so happy that I decided to move here. I can’t wait to try the salt-​water pool this summer. I haven’t been able to experience the outdoor fireplace since it has been out of service, but I look forward to spending time relaxing there when it gets fixed.
I have had very few maintenance issues, but when I have submitted them, the maintenance staff resolves them by the next day. I’ve lived in three apartments in the Franklin area, and Cadence outshines them all.

I have been renting one bedroom apartment for almost year now. I am staying myself and my puppy. I have few ups and down but I like this apartment overall.
Pros:
Apartment Unit:
— Unit has very large walk in closed that I was looking for it as I have lots of stuff, Appliances are great. Flooring is Okay, not to big fan of Vinyl flooring but It’s durable enough as my puppy run all the time in apartment. I have first floor with balcony was first in my priority as my puppy want to play in middle of night and I don’t feel like bothering neighbor.
Walls are little bit thin where you can hear if someone is walking above you but it is always there in any apartment no matter where you go but I have so far great neighbors so I haven’t had any noise complaints.
Location:
— Location is perfect for me specially my work location is all the way near Opry mill hotel. I can take I-​65 in a minute. All big chain grocery center are also close within 5 mins of driving distance.
Amenities
— CARE team is great (Rob and Anitra). Kudos to them, because them I met very great neighbors. They always have two to three event per month and that allow you to meet with new people and make friends. I met our upstairs neighbors through them and now we are very great friends.
— Gym is more important for me where ever I rent an apartment and that I found it here. They dont have so many equipment but they have right equipment which I am looking for it.
— Swimming Pool is decent, I have used it few times and i like it.
Safety:
— Walking in community specially is night time and safety is very important for me as I have dog and I have to go out sometime in midnight and sometime in early morning. I can easily walk my puppy without even worry about it.
Management:
— I think management is doing best to help you out from my view point. I had few issues but Jessica taken care of them all. Jessica is been there since day 1. There are some rules of management which is always there in any community which never bothers me. I have signed another 15 months of lease here. If you explain your concern to management, I am sure they will listen and help you. I am person who tell anything wrong on face either at work or at apartment. I had few issues and concern which I have explained to Jessica and she has helped me in all situation. New manager (Emmie) is very helpful and reply you on timely manner.
Maintenance crew (Mike) is nice and knowledgeable and will help you on apartment issue.
Cons:
— They used to keep fruits and different snack like granola bar, juice, sodas in clubhouse in beginning which they have stopped it. I would highly suggest them to start putting that because that made your day when you dont have time for breakfast and you can quickly go to clubhouse and pick up some fruits or granola bar.
— Dog Park needed in this community as so many tenants have pets and having dog park is very convenient.
— Management keep fresh towel in Gym every monday but that is always used very quickly so they need to put towel everyday so other can use it too.
— Valet Trash pick days are not on Friday and saturday which I hate because most of trash accumulate during those days so keeping either on weekend day would very helpful. As you have to pay for valet trash, I would highly suggest for management to modify days and add one day from weekend.
— Need Pool table in Clubhouse
— Pet Wash station is also needed in this community

It’s mediocre at best. Bad if you consider the price. Coffee machine always out, fireplace outside has never worked, and the worst is the staff especially Jessica (I am not 100% that’s her name) so unprofessional and one of the reasons I left. Constant complaints from the staff to the residents i.e. dog friendly but call people complaining about their dogs, no numbered parking but complaining people took good spots or have too many cars even though all cars are on the lease. They just sold but unfortunately main staff stayed. Just talked to the couple in building 3 who also put their break lease in because they had the same problems. You can do better in cool springs dollar for dollar

Going downhill fast. Exponentially worse than last month and the month before and the one before that. Property just sold, so that will likely mean that all of the existing problems will never be addressed. Too bad, too. Property was originally managed by a very responsible group out of Seattle, but seems like the people around here can’t figure out the meaning of the words «work ethic». If I didn’t like the interior of the dwelling space so much, I’d leave.

What a joke! Desperately wants to be «elite» or stylish but forgets where they are — the amenities are chic if your from the 90s and have never lived anywhere outside of the burbs. As you enter this poorly made community that is squeezed together you’ll notice old cars and garbage outside of doors fluttering around– luxury eh? Oh and management desperately wants to appear intelligent and high society but the kohls wardrobe, dumb as rock vocabulary and twang say otherwise. You can do better– really you can.

Rent is at a premium but is centrally located and concessions offered. Nice, quiet, clean and safe place to live.

When I moved here from Dallas late last year I found myself trying to decide whether I wanted to live in Nashville or Franklin. When I contacted Crescent they were very responsive, professional and friendly. In fact, the front office staff and leasing team here at the Crescent were THE deciding factor in my decision to move to the Crescent. It’s a new community that is not even fully leased but the Crescent office team seems to truly care about its residents for they always bend over backwards to make sure things are taken care of as needed. Kelly, Jessica, Bridgett, and Brittany are truly a wonderful team — I recommend Crescent Cool Springs to anyone moving to the area!