Einstein Bros Bagels

I pop in here from time to time and I’ll say that this place really has hot and super fresh bagels, the staff is super friendly and fast. I look forward to the poppy and sesame bagels with honey almond cream cheese. Soooo good…

Bagels = good. Staff = polite but un-​engaging. Cleanliness (inside) = suspect; read on.
I have stopped here on several occasions, knowing that they serve good bagels and tasty bagel-​based sandwiches. Coffee is good as well… and very hot! Coffee is self-​serve from several large urns or air-​pump pots away from the ordering station.
My choice of sandwich on my most recent visit was Egg White, Mushroom, Spinach, & Cheese on a Green Chile bagel. It was a deliciously savory combination of ingredients highlighted by a nicely spicy bagel. Note, this is not a traditionally shaped bagel with a hole in the middle, but rather a bagel-​dough sandwich roll with just about the same chewy texture as a regular bagel. Loved the combination and would order again.
My most critical observations are that staff, while polite when ordering or delivering your sandwich/​bagel/​whatever, well … that’s as far as it goes. No other interaction… staff just toils away at their tasks behind the counter, filling orders face-​to-​face or at the drive-​thru, and prepping things in house. That paucity of attention to diners leads to a less than welcoming environment and, as observed after sitting in the restaurant, a propensity for the place to get grimy and down-​right dirty in spots.
After I ordered, I cleaned off my own table of crumbs and a liquid spill before sitting down and saw other tables in the same condition. Yet, no staff came to wipe tables or throw away left-​over napkins, and in one case (see photo) a basket and trash left on a seat (for the 25 minutes I was there).
Coffee-​condiments area was also untidy with spills, etc.
While the parking lot was difficult to enter due to the massive traffic jam of cars waiting in line for Starbucks next door, the interior was not crowded. (This was after the big morning rush, about 8:45 am). Even a quick walk through OR a glance about while delivering orders to seated customers should have been enough to trigger someone’s call to «spruce it up a bit.»
For this sanitary shortcoming, I nominate poor management. (Five employees on duty during my visit.)
Yes, I’ll be back… I like their products, but hopefully next time it will be a bit tidier — cleaner.

We only go this place for breakfast. During weekend, their drive through is very busy even though they are pretty fast compare to the Starbucks. I do notice if you go in and order (even when they are busy) you will get your food faster than drive through. I think they definitely put the in store people first. I tried a few of their bagels but my favorite is the salmon one with wheat bread. They use fresh salmon and it is always delicious. I do notice they are not very consistent — sometimes I get too much salmon (might not be a bad thing for salmon lovers), or way too many tomatoes. One time I fee like they just dumped a whole jar of caper on top. I had to pick the extra ones out otherwise they it would be too salty. Overall I still like to go there and will continue supporting them. Oh forgot to mention I like their ice coffee.

I love this place and frequent it regularly. Lately, I’ve noticed that they have been having a lot of cross-​contamination issues. My husband’s potato bagel with butter had a slight taste of onion and chives. My cheese bagel had sugar granules on it. Not really a big deal for us, but I fear if someone has allergies and one of these caused an incident. I would easily rate it ⁵⁄₅ if this issue was addressed.

Overpriced and extremely slow service! I’ve been here a couple times a year apart and the service was the same. Out of the way and not worth navigating around the already clogged Starbucks traffic.

Very friendly, upbeat service that went the extra mile to make sure my coupon worked even though I was willing to order the same without it.
Both breakfast sandwich and coffee were excellent.

I usually love Einstein bagels. However today the service was less than par. The lady at the register was very dry and not friendly at all. I got the nova lox bagel and there was only one tiny piece of salmon on each half. Definitely didn’t look like the ever so appetizing picture hanging on the wall. My husband got the bacon egg and cheese bagel. The bacon was obviously microwaved and lacked flavor. Definitely won’t be returning to this location again.

Picked up a dozen bagels and two smears for$ 16. They were delicious and the service was great– friendly and quick. They even sliced em all for me. Asiago and potato were our faves. My toddler said delicious for the first time when eating one.

Stopped by here during my lunch break – 20 minutes passed between me placing my order at the drive-​thru and when I actually got my food. I ordered the Thintastic Chicken Pesto Sandwich, and the contents of the bagel were ice cold and inedible. Definitely not coming back.

I am surprised at the low reviews that I’m seeing from Einstein’s. I have been there multiple times personally, and we have used them for small catering as well. Every time I have had a great experience. Everything from their customer service to their food has been great. I have had multiple bagels, but I usually get the Nova Lox. My wife’s favorite is the Asiago Cheese bagel, which I have had and it is also delicious.

What a mess. Placing the order at the drive through was interrupted twice (and not for a short time) with the orders gotten wrong when we asked them to be repeated.
Then, we caught one wrong order upon pick up and had to return it.
Uppn arriving home, the bagel with loxs was a disaster — really. 1. Not toasted as requested; 2. The skimpiest salmon imaginable; 3. A soggy bagel; 4. Onion so thick it could have made a man-​sized onion ring; 5. All the capers piled in one spot; 6. Bagel cut so one side was super thick the opposite super thin. There… not one thing right.
Oh, since mine was simply a garlic bagel I figured, ‘no problem’. Wrong. I got a sesame one.
Hard to imagine how this place stays in business.

Bagels are decent at best & they just slap processed egg & cheese on a bagels. Not made to order

They got my bagel wrong 3 times! Come on now. I will leave it to them having a new staff and try again in a few months!

I have not been impressed with Einstein Bros Bagels in the couple of times that I have visited.
They have a decent set-​up with good potential, but there are a few things that will keep me from frequenting them. First, they are expensive compared to Starbucks. I never thought I would make a statement like that about another breakfast/​coffee house. However, their drinks are pricey. My wife and I had a breakfast standwich, pastry, and two large coffees for just under $ 20.
The food was also not great. I know that my breakfast sandwich was all frozen ingredients. Starbucks does the same thing, but for $ 5, I thought it would be of better quality. My coffee was okay, but it was a bit sweet for my taste. I thought I was drinking a dessert.
I imagine that I will try them again at some point to mix things up, but as they are currently, I won’t be regular.

Meh. Visited Einstein Bros Bagels for lunch. I can’t really say that their menu sets them apart from anything else that is deli-​like, ie. Panera Bread, Jason’s Deli, etc. The only thing that I enjoyed was that I could choose a healthier bagel option from their thin bagels for my sandwich. The service was okay. The restaurant was clean. Meh. Einstein Bros Bagels is a healthy option when you’re in the Royal Oaks area of Franklin.

I was in Nashville over the summer on vacation & stopped by Einstein to get dozen bagels to go… To my surprise I subscribed to their rewards program & got some FREE stuff. Get a FREE Bagel w/​CC, Join EBB VIP Text Club! Text: ustext ebb3 To: 368 674 then reply «yes» to subscribe! Get offers weekly. Best part, use that offer EVERY Day! They also have better coffee than most other chains just my opinion… not as bitter!

I really love this place… OK OK… So it’s not as pricey and elitist as the Fivebucks just across the parking lot, but the bagels are wonderful and so is the vanilla hazelnut coffee. (I’ve drunk «the other guy’s» coffee all around the country and it always tastes burnt.) You even get a free coffee just for answering their survey listed on your receipt. I have not tried all the pastries and bagels … seem stuck on the asiago cheese and the spinach bagels.
The room is great with comfy chairs and booths and TV. I have never encountered a sullen counter person. At drive thru, if i ask for coffee with «lots of cream and sugar» it always comes out right. I can’t figure for the life of me why the peeps across the lot don’t give this place a try!

I first tasted Einsteins when they first opened years ago in Florida and loved them so I was very disappointed when I went to the Einsteins in TN. Maybe it’s because I’m from NYC and know what a real bagel tastes like but these are not ‘bagels” they are bread shaped like a bagel. Bagels should be hard and crisp on the outside and soft and chewy on the inside. These were just soft round bread.

If you’re looking for deliciousness than this is your place.
Franklin is a sinkhole for good coffee. Several places have closed down, places that are open are terrible, and stuff that’s planned aren’t open yet. So when I happened upon Einstein Bros, I figured I had to give them a shot.
Coffee is pretty darn good. I tried their pretzel bagel, and it was amazing. No butter, no cream cheese, and still wonderful.
Coffee is reasonably priced, but bagels and bagel toppings are a little pricier than I would like, but it is a corporate store. Teenagers are behind the counter, but they’re not stupid, arrogant, or empty-​headed. It was worth chatting with them while ordering. Best coffee in Franklin a the moment.

As far as healthy bagels go, Einstein definitely delivers. It has a lot of variety, and a lot of mini-​bagel sandwiches. I personally like getting an egg & cheese on an Everything Bagel.
It’s a good spot for a quick eat, and the coffee doesn’t disappoint!