Lowe’s Home Improvement

I bought a Bosch dishwasher that didn’t work. Months later, I’m still in service hell

Went today for some patching compound for drywall/​wall. Finally found someone and asked where I would find it. Go to aisle 21. I go there. Can’t find it. I ask there, go to paint department. I go there, 3 different kinds. I pick two. Cannot find anyone in the paint department. Finally track down someone. I ask, what is the difference. «This one dries faster.» Duh! I figured that out myself. Picked one and left. Not really that helpful. Got to register, the thing was not printing receipts. So I had to go to service desk and wait in that line to get a copy of my receipt. Overall, a 30 minute visit for one small container of stuff. I will go back to Menard’s next time.

I tried to purchase a new storm door and installation. They promise contact from the installer within 48 hours only to find out the 48 hours don’t start ticking for 2 days after you put a deposit down. On the 4^th day I am still waiting for my phone to ring. Finally canceled the order after making several calls to the store and getting no help from installation or manager. Store and management come across disorganized and not helpful. Don’t bother spending money here.

When my wife and I first moved to Franklin, we shopped between many stores to furnish our house with appliances. Overall, this store had the best price with the sale going on that weekend. This hooked us in 2011, and we continued shopping here for years.
Fast forward to Fall 2014/​Winter. Over the last few years, service has simply deteriorated. It has gone downhill, and has been atrocious at times. I have called corporate about experiences, and there has been no follow through from anyone at the store. Each time we’ve talked to the flooring department, we are made to feel inferior and as if we don’t know anything. While I understand that the people there are «experts» in their departments, they should be helpful and friendly to those coming in that are NOT as knowledgeable… not «push-​offy».
What finally pushed us away: I had purchased a new dishwasher online around Christmas. I was told that it would be delivered to the store in 2 – 4 weeks. After three weeks, I called to see what the status was. The store had no idea, couldn’t find the order, and didn’t help at all. I called corporate, and they told me they found the order and it would be delivered within the week. I called again, they magically found it, and told me it would be ready.
I have had experiences prior, and called to talk to a manager two hours before coming in. I explained the situations, and the manager PROMISED me up-​and-​down that he would have the dishwasher at the front, ready to be loaded in as soon as I got there. Hah. Should I have been so naïve? It took over fifteen minutes for them to get it from the back and bring it up.
Overall, I’m just frustrated with the lack of helpfulness at this store. The Menards across the street is far superior, and has always been a huge help. We have shifted our «allegiance» to the east side of 27^th street, and will be there until further notice!

I ordered a door on Lowe’s website and had it shipped here for pickup. I’m not talking about a screen door or something little – this is a 250lb cellar door. So imagine my surprise when it took the customer service staff an hour and a half to find it (on a not-​busy weeknight, no less). They didn’t even keep me posted on the progress. Maybe their stockroom needs some organization or something, but I at least had expected a sincere apology when they finally found it rather than «oh, it was hidden in plain sight! I walked by it like five times!» Everybody was friendly enough, which is why I gave two stars instead of just one, but I sure won’t be shopping there again if I can avoid it.

How do you guarantee your store to lose a sale? By not calling the customer back on the last day of a sale, that’s how.
We are under new construction and were pricing two front doors. I had came in the evening before and had a quote all printed out and everything. The next day my builder knew I was ordering the doors and had told me that he accidentally said we needed two 36″ instead of one 36″ and one 32″. So I called Stephanie and the person who answered reassured me that she would be in at 1:00 (20 min from the time I called) and that she would call me. I explained that I had came in for pricing and he looked my info up on the computer and saw that. I told him that I just needed them to see if I could get one of the door styles in a 32″ instead of a 36″.
After giving Stephanie the chance to call me back, I felt it was fair for me to retry her 5 hours later. Again I was told she just stepped away from her desk and would be back within minutes. I told the person on the line that I needed to order the doors and I wanted to take advantage of the sale so PLEASE have her call back. I had called earlier, etc, etc.
NO CALL BACK THAT EVENING OR TODAY!!! Nothing! Really? I start calling at 12:40 and I can’t get a return call? So I drove to Delevan instead and helped there store numbers out. I spent almost $ 2400 and had the best salesman, Roger help me. He couldn’t have been more pleasant. I even paid almost double for delivery to go out this far but I don’t care! Crappy customer no-​service is not acceptable. It was a simple phone call…
Dorian dobrzynski

Great customer service. Always have items in stock whenever home improvements are needed around the house. Love their garden selection always bright and full of beautiful plants. Highly recommend paying lowes a visit.

Have you ever gone to a store, saw about fifteen people doing nothing and yet none of them can seem to help you? I can say that I have now!
I spent my half my day looking for sidewalk salt. I went to a Christmas tree lot that was promising $ 5.49 50 LB. bags and knocked on their creepy shoddy camper door (what is this, Scooby Doo?) to no answer, so I drove to 27^th to hit the Bermuda Triangle of Big Box Hardware Stores. After deciding Menard’s was charging too much, I conducted a quick search of the net, finding the price at Lowe’s reasonable.
I can’t remember the last time I was in this Lowe’s, so I went in and assumed that the salt would be in the garden center like it was at Menard’s. It wasn’t. I went to the store part to ask someone, and everyone was walking past me too fast for me to even ask! I walk pretty fast and I couldn’t keep up. You could have played the Benny Hill music as I kept going up and down aisles trying to chase down the woman working in the Garden area.
When I finally ran into a worker, I asked him where the sidewalk salt is. He said «I don’t know, I don’t work in this area. Maybe it’s up front». This doesn’t work for me. I’ve worked in retail. You get familiar with the store and if you can’t find something, you drag that customer to someone who can find it. I went up front and there was no sidewalk salt to be found.
Just as I was about give up and go to Home Depot, I saw two workers driving a forklift with a pallet of sidewalk salt. I ran over to where they were and saw a FULL AISLE of rock salt towards the middle of the store. SMDH.
I grabbed my bags and went to the checkout. At least Alicia the checkout girl was nice.
I always park in back of parking lots. I get more exercise by walking the extra distance, as well as my car is less likely to be damaged. Almost every other Big Box in the world has at least a few cart corrals in the back of the lot, yet this store must put them all right in the front. I wheeled the cart to the car, unloaded the salt, rolled the cart to the corral, pulled out the baby and walked all the way back to the car. I should have had that frozen custard, I certainly burned enough calories to cover any weight gain.
This might be the least convenient big box anywhere.

I’m a fairly handy guy, so I spend my fair share of time in hardware/​home improvement stores. 99 times out of 100 I will find myself at a smaller, neighborhood hardware store. Why? Because at these big box stores, I CAN NEVER FREAKING FIND ANYTHING! I feel like Moses wandering through the desert. This Lowe’s location was pretty empty while I was there, and I don’t know how many employees I saw not doing a whole lot while I wandered hopelessly around looking for stuff. In the end, I found what I needed at a pretty good price. I really wish they carried Milwaukee Electric tools, because their brands leave something to be desired. The store is clean and not blindingly lit like Menards, so it gets bonus points.

I wish I lived closer to a Lowes. I was blown away by the staff and how friendly and helpful they were. I am used to my area hardware and more stores and this one is so much better. They have everything you can think of and my favorite — decorations galore! I can’t comment much on prices because I have not compared but based on first impressions, I will be heading back out to a Lowes again.

This Lowe’s location has got to be one of the cleanest I’ve ever seen. Also the workers are very helpful and friendly, especially Darrell in millwork department!