Planet Chrysler Jeep Dodge

First time coming to this dealership. Ordinarily dealerships are not a 5 star experience but the gentlemen in service knocked it out of the park. Sincere thank you to Dan, Mike and Travis for their help, patience and sincere dedication to my issue as well as the tech (s) who worked on my Jeep. It was a Saturday and in SHORT time they took my Jeep in for service and fixed the starter at a reasonable price just before closing time. Honestly couldn’t have been a more wonderful experience. Plus they all had a great attitude and were super friendly which is the opposite of most service departments in general. Give these guys a raise!!! Thank you all much and happy holidays.

Reasonable sales process. VERY competitive financing options; they were able to match my credit union’s loan rate!
I worked with Cory. He was very easy going, low pressure, but focused on finding a solution that would be mutually beneficial.
First service was good as well. Travis was the rep I worked with. He was friendly and service was quick.

We had called ahead to find out about the cars they had certain deals on. First once we showed up we were passed off to a sales rep who clearly had no interest in taking the time out to explain the features and everything to us. Just handed us the keys & let us go alone for the test drive. Once we got back & said we were interested in learning more they immediately just started writing up the paperwork.
They were EXTREMELY pushy. We were trading in our old car & before they even gave us our approved rates for the new car wanted to take the plates off the old one. How are you going to take my old car without knowing if I can definitely get a new one from you guys?
Very unprofessional. Will not recommend to anyone.

Buying a car from Planet Jeep was the most pleasurable experience I have ever had. The service is incredible — professional and pleasant.

I’ve been in a lot of dealerships and I appreciate how smoothly everything runs at Planet. From the moment you arrive until the moment you leave, there’s nothing but smiles from knowledgeable people. The service department is second to none, and I would recommend them to anybody looking to be treated right!

Car buying can be difficult. Tiffany at Planet Chrysler made it easy. She managed the complete end to end experience and there were no surprises! Another major point is that there was no high pressure up-​selling of additional coverage or options. They educate you on the available options and leave the decision ultimately to you. And, if you decline something, there is no pressure! I loved the complete experience of purchasing my RAM from Tiffany and Team. I will certainly be back.

DO NOT BUY HERE.
I talked on the phone two these guys several times before actually arriving there. When we got there we got passed off between three different sales people. Then finally we got stuck with a girl, i think her name was jessica. She didn’t know anything about the cars. Then even though I had called and said what cars I wanted to drive they did not have cars ready for me! We ended up waiting over 45 minutes just to get into a car! Then they couldn’t give me a price. After wasting two hours of our lives. We walked out. They lost out on two car sales today! That is no way to run a dealership.

I HATE the car buying process normally. While I am a good business negotiator with other people’s money … when it is my money being spent, I feel like I am always getting screwed. Not so at Planet Jeep … in fact there really wasn’t any negotiation.
I honestly didn’t think a lease on a Jeep Wrangler would be do-​able because many cars don’t lease out very well. A friend of mine suggested I call Mike, who had leased his family a Jeep. I had a budget number in my mind, told Mike what that was and he figured out a way to make it work. No going back to the sales manager 20 times to try to hammer me down … I just told him the number, gave him all the details about my trade in and made it work.
It was important to me to get the color I wanted, and although they didn’t have it on the lot, Mike said he could get it within a day or so. Sure enough, 2 days later I was driving off the lot in my new Jeep Wrangler on a great lease.
THE MOST IMPORTANT THING TO NOTE ABOUT PLANET JEEP … they don’t play games with their pricing the way most dealerships do. Their prices might seem higher than some of their compeition but Planet (for the most part) does NO MONEY DOWN, NO FEES, and BUILDS NO DEALER INCENTIVES into the price.
Other dealers offer $ 249/​month with $ 1,200 down. Guess what … that is the same thing as paying $ 349 per month … but it makes you think you are getting it cheaper. Dealer title and aquisition fees are normally ‘fine print extra’ costs on top of the negotiated price at other dealerships. These can add up to $ 300 — $ 650 on top of the sale price. Planet includes them in their offer price.
Also, several dealers I had looked at offered ‘special programs or incentives’. For example the price listed in the ad included incentives for returning customers, military discounts or student discounts. So in the papers it says, ‘$ 249/​month/​$ 1200 down * with qualifying program. Or, they say $ 249/​month in huge letters and then at the bottom in fine print, ‘limited to 2 stock vehicles’. They run this ad for 3 weeks and sell the 2 incredible deal vehicles in the first week and then upsell the rest of 100 people who come in after seeing that ad into more expensive cars. I have seen this done on tv sets on Black Friday at Walmart … but its getting more popular with dealerships. Planet does not do any of this stuff.
Mike was a great guy … very no nonsense and down to business. I didn’t feel like I was getting talked down to or taken advantage of. He even took a few calls on his cell phone when I couldn’t get into Planet. He even made sure the tank of gas was full when I picked up the Jeep. (At 15 – 20 mpg … that’s a biggie!)
I am a huge Planet Jeep fan now and will give them the first shot at my business the next time I am in the market for a car. I love my Jeep Wrangler. I’ve driven everything from a Jaguar to a BMW to a Toyota and nothing beats a Jeep. Planet got me a fair deal … didn’t jerk me around and got everything done in a matter of days. The only two things I didn’t like about Planet was that the ‘walk through’ of the Jeep was fairly brief and for a first time Jeep owner, taking the top off, etc. is a bit of a pain. And also, my Jeep didn’t come with a hard top, which would have raised the price considerably.
Seriously, don’t let the prices scare you off … once you see a side by side of Planet’s no nonsense pricing vs. a competitor’s pricing with the down payment, fees, etc. Go and see Mike if you are thinking about a Jeep or Chrysler. I am very hard to please when it comes to buying a product but Planet Jeep did right by me.

I went in for an oil changes on my 2012 Sahara which has been a great vehicle and Peter Tasho (my salesman) told me they were doing some really great leases on the 2014 Rams. We got to talking a bit more and over the course of the next hour we got numbers crunched on trading in my 2012 Sahara and I was able to pick up a 2014 Dodge Ram, loaded. Saved a ton of money and no aggravation.
This has to be one of the best kept secrets in terms of dealers. no headaches, no pressure, no games. The service department is great to work with as well.
It may be a while before I buy another new car but when I do, I will be starting there first.

I never write reviews, but I felt so compelled after our TERRIBLE service that I had to write one. My boyfriend was looking for a jeep and was very interested in purchasing one. We test drove the car and went back to talk about numbers. The sales associate was disorganized and unprofessional flipping through binders of materials. When he showed us the marked up invoice we said, «let’s cut to the chase, we’re interested in the jeep» and we made an offer. Our offer was well within the Consumer Reports suggested price for the vehicle, but under their inflated invoice. The sales associate actually laughed at the offer. When you’re talking about spending between $ 25k and $ 30k on anything I would not expect to be laughed at. Both of us can take a joke and understand they are trying to make a profit, but I found his behavior reprehensible. Not only will we NEVER buy a car there, but we will tell everyone about our terrible experience.

Just a note for anyone who owns a Jeep here on the South Shore of Massachusetts. If you’re looking for a reliable dealership to work on your existing Jeep (I love mine), stay the heck away from Central Chrysler Jeep Dodge of Norwood (way too many reasons to list here and this review isn’t supposed to be about them).
On the other hand, I would highly recommend Planet Chrysler Jeep Dodge Ram, in Franklin. Planet Chrysler was attentive, fair, and went out of their way to fix all the issues created by Central Chrysler Jeep. They even intervened with the Chrysler Corp. Rep. on my behalf.
I was referred by a friend of mine (thanks Andy) and I can’t say enough good things about Planet Chrysler, in Franklin, MA… particularly the Asst. Service Manager, Nick Aldo !
Thanks Nick… even though I live almost an hour away, you’ve made me a loyal customer ! For this kind of service, I’ll go out of my way to bring my business to you ~

This place is terrible, purchased my car from them had some body work done to the hood and it is terrible. Fisheyes and dirt spots in the clear the body work came back through and when I dropped it off to have them fix it they only buffed it and left all the compound residue in my brand new flat black grill, compound spots and residue all over my car and the same fish eyes and dirt are still there??? I am pissed! I will certainly never go back here or will I ever set foot in the bodyshop

Firstly, it’s rare that I ever give out 5 stars, especially when I’m dropping tens of thousands of dollars for a new car. However, I have bought several cars in my day and must say that dealing with Bruce was an absolute pleasure, he and the GM, Mike Connolly were over the top professional and gave me the run of the lot, definitely the soft sell approach; they believe in their product and staff.
Great job guys, I’ll be referring anyone I know that’s looking for a dealer that’s looking for a hassle free deal.

I purchased a used car from this dealership and my experience could not have been better. My sales person was Joe Shell. I was trading in an old, high mileage 1997 Honda Civic and I told Joe that if trying to get rid of my old car would complicate things, I’d gladly leave it out of the equation. He told me that it’s actually a smoother process when there is a trade-​in because it’s easier to transfer plates than go through the process of getting new ones. He even called an third party dealer and secured a fair deal for my trade-​in sight unseen.
I had just a few specific models in mind that I was looking for (Honda Civic, Mazda 3, Hyundai Elantra), and although none of the makes were affiliated with his dealership, he agreed to be on the lookout for me. Within a week, he called to tell me about a trade-​in that was pending, a 2007 Honda Civic with only 29,000 miles. Yes, he even faxed me a CarFax, showing the car was clean. He actually understated the car, saying the body/​paint was average for a 2007. When I saw the car, it was definitely far better than average. It was beautiful outside and in. Even though the car was in excellent condition, I still got it for $ 1,500 under Kelly Blue Book value private seller estimate.
I live about 45 minutes from the dealership and Joe was mindful of my drive, so after I had accepted delivery of the car on premises, a few days later my wife dropped by to pick up the registration. Joe had a $ 29 check made out to me to compensate me for the inspection, knowing I was opting to get my inspection sticker locally so I wouldn’t have to make another trip to the dealership.
Joe was straightforward throughout the process and was actually a lot of fun too. I’d recommend him and this location to buy a car.

We just bought our first Jeep ever from Planet Jeep. Tough experience.
[Sunday, 6/​26]: Sales guy Joey, was pleasant & helpful from my first call inquiring about a Jeep on their website, to taking us on a true test drive. We told him we were ready to deal that day & would like to get the Jeep home as soon as possible. He worked hard to get all of our information & took it to the Sales Manager (SM), Joe.
We weren’t negotiating the price of the Wrangler because it was very fair However, our trade-​in was 15 month old Subaru, in excellent condition & were only trading it in because we ALWAYS wanted a Jeep. Prior to visiting Planet, we checked both Kelly Blue Book &
to get a good idea of its true value was. SM Joe offered a trade-​in price about $ 4K less than the KBB value & current market value. We negotiated a bit & got him to install a trailer hitch. It was the end of the day, so rather than haggling any longer, we put down a deposit & planned to finish negotiating the next day.
[Monday, 6/​27]: We called our Subaru dealer & they offered to buy our Subaru outright for $ 1800 more than the offer given by Planet. Subaru was willing to write a check right there. With the Subaru offer in hand we went back to Planet to negotiate the trade & hopefully purchase the Jeep. We made an appointment & upon arrival, told salesman Joey we still had concerns about the trade. Joey told SM Joe about our concerns. After waiting 30 minutes, the finance guy (Mike) finally came to give us the paperwork. We went into Mike’s office & asked him if they were able to do anything about the trade. Mike wasn’t aware of the change in the situation, which floored my husband & I as that is why we thought they made us wait so long! We were trying to give them FULL PRICE for the Wrangler & were just asking for a fair trade for the Subaru!
SM Joe came into the office very cocky & said ‘yesterday the trade was fine with you”, to which we said, «no, we told you we were uncomfortable & decided to get additional back-​up». We told Joe that if it was better for them, he could throw in a few add-​ons, as the dealer cost was less then retail, so we would both win. Joe didn’t like this idea & insisted it was a fair trade value, even with the offer from Subaru & printouts of other Subaru’s of the same make, year & mileage. By now, we were upset & ready to walk away. When Joe saw we weren’t ready to cave, he agreed to throw in a soft-​top. We agreed, signed the paperwork & signed over our Subaru. Since it was past closing time, we had to schedule an appointment for Tuesday to pick-​up the Jeep. We were told it would be ready by 1pm, with the hitch installed & the soft-​top ready to get home.
[Tuesday, 6/​28]: About 11 am, SM Joe called to tell me there was some «issues» getting the Jeep ready by 1 pm. I told him my husband would call him back as he had taken the day off, in part, to play in his new Jeep, & would handle it. When hubby called back, Joe told him the service dept was still working on the hitch & the Jeep would be ready by 5:00. Around 4:30. SM Joe called hubby & said that it wouldn’t be ready until WEDNESDAY! My husband, his day wasted, was PISSED BEYOND BELIEF! At this point, we had signed over our car (still had possession) & signed the sales agreement & loan for the Jeep — now we are HOSTAGES of PLANET JEEP & SM Joe! My husband informed Joe of his disappointment & wasted day & told him the Jeep better be ready by 4:45 pm on Wednesday. SM Joe apologized for over-​promising & said it would be ready Wednesday.
[Wednesday, 6/​29]: Didn’t hear from Planet Jeep all day, so Hubby called around 4:30 to see if we could pick-​up our Jeep. They said we could, but they still didn’t have all of the parts they needed for the soft-​top & it would be at least a week before they would be in. When we arrived, we talked to SM Joe, who explained the situation with the soft-​top. We took the time to share some constructive criticism regarding our experience. SM Joe was naturally a bit defensive, but was willing to listen & apologized. Sales guy Joey gave us the usual tour of the Jeep & we were off (but not topless due to not having the soft top).
[Saturday, 7/​9]: Didn’t hear from Planet yet, so called to check on the soft-​top. SM Joe wasn’t in, so we spoke with sales guy Joey. He wasn’t aware we still didn’t have the top, so said he’d check into it. He called us back every few hours with an update, with a final call around 4pm to tell us he had found all the parts & could pick up our top on Sunday.
[Sunday, 7/​10]: We FINALLY got our soft-​top installed. Both sales guy Joey & SM Joe helped install the soft-​top & showed hubby how to operate. Everything was in working order & we finally had the deal complete. The only reason we rated them 2 stars instead of 1 was because of the sales guy, Joey.
Bottom line: If you want to be very frustrated & spend countless hours getting a new car, then go to Planet. Otherwise, find another dealer!

Service dept. Still not sure if they are crooks or idiots. Took my Jeep in for a new steering rack. They found other things to fix also. Went home, car pulled to the right a lot. Snowed so used 4WD and really, really pulled to the right and then something seemed broken PLUS the 4WD did not turn off when I turned it off.
Took it back and they said nothing was related to the prior repair but during they comprehensive check last time, they must have missed an almost broken or broken CV joint. Another $ 1000 gone and my 4WD still does not shut off when I turn it off.
I wouldn’t go back even if I had any money left.

I’m not sure how much the other reviewers were getting paid to promote this place, but it must have been a lot. I seriously hate Planet Jeep. I’ve never bought a car here, only had one worked on in their service department and I cannot stress how terrible of an experience that’s been every time.
The people that work in the service department and their master are lucky they have jobs at Planet, because I can’t imagine anyone else ever employing them. They’re unprofessional. They’re rude. They lie to your face. They have chips on their shoulder like you wouldn’t believe. I don’t even think the service writers know what a car is (ask them to explain something that’s being done to your car, it’s almost comical… until they tell you how much it’ll cost.)
You spend WAY too much on simple procedures and the prices they quote you are never the price it ends up costing. They try to justify the difference by telling you they weren’t including «shop fees and taxes». My advice is that when you get a quote, get a break down of the price of the parts and write that down. Then when you go pick up your vehicle and get hit with the sticker shock, compare the parts prices. You’ll find that they’re charging you more for parts than they originally say they’re going to and it’ll be some glitch in the computer that’s responsible for the discrepancy.
Once you pick up your car after the over-​priced never ending repair is completed, you’ll drive off the lot thankful that you never have to deal with those skeezeballs again. Except that your check engine light will come on after about 50 miles. Awesome! Then you’ll take the car back, they’ll deny that it has anything to do with the repair they just completed (even if it’s the exact same thing thats gone wrong again) and they’ll charge you a diagnostic and try to soak you for another exorbitant amount of money.
Honestly, I can’t even think of a single nice thing to say about this company. Their people suck, their building needs to be condemned, their service sucks, their hours suck, their parking lot needs to be repaved, their location sucks, their repair prices suck, and if you travel out of this tiny part of Mass you’ll find dealers with much better inventory at much better prices.

Great for MiniVans and Jeeps! In the search for a Pre-​Owned MiniVan for our growing familiy I went to many dealerships before going to Planet. All other dealers had an inventory of about 3 – 8, while Planet had well over 20! They were also much cleaner vehicles and the prices are more then compettive. so I had a great selection to choose from. I highly recommend Planet if you’re in the market for a MiniVan… I had to drive about 40 miles out of my way, but it was well worth it! I saved about $ 2000 compared to the other dealerships I looked at.

What an incredible dealership. I truly can’t say enough good things about this place. I just took home a new 2010 2 door Wrangler Sahara in Mango Tango. Awesome car, by the way. And Planet Jeep did everything imaginable to make the process smooth and even enjoyable.
The two contacts I worked with at planet were Mike and especially Rob. Of the handful of Jeep dealerships I visited in the lead-​up to purchasing, no one salesman came close to being as genuine as these two. I would definitely ask for Rob and will recommend him and Planet to anyone I know down the road who needs a car.
So, how about my buying story? Planet Jeep is the closest dealership to my home, so I decided to swing by one day even though I had checked online and saw that their current Wrangler inventory didn’t match what I was looking for. I met Rob and told him how I wasn’t in any true need of a vehicle and was only considering making a purchase if I felt like something worthwhile came along. I told him how I wanted a new 2 door Sahara, preferably in Mango Tango (orange color). He ended up finding one for sale in Bangor, Maine. He said Planet could meet the price that I had set for myself (having done my homework in advance of visiting any dealership, mind you) and could give me KBB value for my trade. Planet Jeep brought the vehicle down from Maine and Rob let me take an extensive drive in it. To be fair, I had already driven another 2 door Wrangler a week before coming to Planet and therefore knew I would like the ride as long as it drove normally, which obviously it does. Anyway, Planet took care of everything. They waged war with the RI DMV, which is an epic battle for those who’ve been fortunate enough to avoid that frustrating place and don’t know.
All in all, I’m simply a completely satisfied customer. At Planet, I never felt pressured or like I was being toyed with. I made it clear from the start that I knew a thing or two about Wranglers and was always spoken to respectfully and never condescendingly.
I’m proud to have bought my car at Planet Jeep. I plan on having all my service done there and I hope to have a great relationship with them for a long time to come.

This is the place you want to do your car shopping at.
I just bought my first new car from these guys. It was a custom order and they handled it great from start to finish. These guys are far better than any other car dealership I’ve been to; they did not pressure me or try to get me to do things that worked for them rather than for me like I’ve felt in past dealings with other dealerships.
I got everything I wanted and wasn’t pushed into anything I didn’t want. I really can’t say enough nice things about these guys. Their service department was awesome too. They had all my dealer options installed for me by the time I made it out there to pick the car up and they did a nice clean job of it too!
If you are shopping for a new Dodge, Chrysler, Jeep or any used car you would be well advised to check these guys out before you buy anywhere else. It was well worth the drive from the Boston area as far as I’m concerned. I can’t imagine I’ll be car shopping anywhere else for the foreseeable future.