Publix Super Markets

A bagging clerk came out into the hot parking lot today after patrons who had left their cloth shopping bags behind. He didn’t have to do it but he did and that’s the Publix difference.
I don’t know their secret but hats off to Management. Publix’s customer service and product knowledge are excellent and in marked contrast to their competition: Whole Foods and Kroger, where my customer services experiences make me feel like I’ve been grudge shopping.
My Publix is in McKay’s Mill on Liberty Pike in Franklin, TN. I also shop at the Publix in Murfreesboro, TN. Both are excellent.
Since moving to Franklin almost 3 years ago, I’ve shopped almost exclusively at Whole Foods, each visit over that time brought a wince out of me and squeaks, squalls, and death rattles from my wallet.
Publix’s organic produce offerings are still too skinny, so I supplement at Whole Foods.
The straw that truly broke the camel’s back that made me consider Publix for all my grocery needs were the multiple shoulder shrugs at Whole Foods over several items that were stocked, followed by nonchalance and then topped off with incompetent customer service. And frankly, the customer service just isn’t at the same level as at Publix.
But, no need to waste space on Whole Foods here. There’s plenty of good stuff to say about Publix.

Publix is one of the best grocery store chains in general as far as customer service, cleanliness, and quality. I normally wouldn’t Unilocal about every grocery store I go to, but I feel the need to if one exceeds or fails.
This particular Publix is located in the McKays Mill neighborhood of Franklin and is just 2 – 3 miles from my house although I don’t live in that neighborhood. I’ve never been so impressed by a group of employees of a grocery store as I have at this place. I’ve been shopping here for close to three years now, and I love this place. Most of the employees have been here the entire time I’ve lived here. Very little turnover of employees. I know several by name and talk to them on a regular basis. Every employee you pass by asks you how you’re doing and if you’re finding everything OK. They will walk you to something you can’t find as opposed to just telling or pointing.
This location is smaller, but typically has everything I need. And it’s never very crowded, unless there is a threat of a snowflake, or it’s the day before Thanksgiving/​Christmas. In those cases, you’re part of the problem!
This location is also located next to the wonderful Franklin Wine and Spirits, and on the weekends, I walk next door and do their free wine tastings!

This is my neighborhood Publix and I absolutely love it. The size is a bit smaller than your average Publix but the customer service and friendly atmosphere make this my first choice. I have lived in the neighborhood for 6 years and I am pretty sure that at least half of the employees are still there — how’s that for positive work environment? The store manager at this location is definitely doing things right.
This place is definitely worth a short detour if you don’t live in McKay’s Mill.