Residence Inn Franklin Cool Springs

Next time we have to stay near Nashville, we are staying here. Clean, quiet, good customer service.

Overall, very nice experience staying at this hotel. Staff was very receptive, food was good, and the rooms were fantastic.
I definitely recommend staying here the future.

Great stay! We made a last minute reservation, and snagged a room with king bed. The price seemed a little steep at $ 180/​night +tax, for something so far outside of Nashville, but I guess we really can’t complain about our lack of planning.
The hotel is very clean, and Devon was more than accommodating at check-​in. We were headed to Franklin for the night, and this was a pretty good location for easy access. They’ll recommend a cab company, but Über was definitely cheaper (as we found on the return trip).
There isn’t much within walking distance, but we had a decent time a Loser’s before calling it a night.
Free Wifi was fast enough to stream a few video clips in the AM, and the kitchenette is always great to have. We only used the coffee maker, but it’s great to have options!
Being picky, the water in this hotel is WAY too hot. I like a hot shower, pink skin and all, but this was scalding hot. It almost felt cold. I’m not usually one to complain about having hot water, but it is almost dangerously so. Not sure if this was specific to our room, and I probably should’ve mentioned it on our way out.
Breakfast looked ok, but we opted to head back into Franklin for a full meal.

I work for a hotel so I can either be really critical of other hotels and how they should be run or I am in awe of them. I was in love with this hotel. My mom was in town a could weeks ago just for the weekend so instead of her staying in my 400 sq foot studio apartment we decided to stay in a hotel. I chose this location because it was in Franklin and that’s where my mom wanted to be. They had free parking, internet and breakfast so it was a win-​win all the way around.
We pulled up and it was in a business area with plenty of restaurants nearby. It is next door to a nice Courtyard by Marriott too. The outside was cute. It looked like it should be in the mountains because it looked like a cabin.
Check-​in was interesting. The two front desk associates were very friendly but the girl that checked us in must have been new or something. I asked her if the property was corporate owned or franchised. Yes, to the common person you wouldn’t know that but as an employee you should probably know what company you are working for. She had no idea. Definitely not a big deal but still weird that she didn’t know. Then, she never asked for my mom’s method of payment or anything. She just handed us our keys, which, I know is not right. So, my mom and I head out to get out bags and were talking about how weird it was for her to not get a method of payment for the stay. As soon as we get back in the front doors the other front desk agent tells my mom that the girl that checked us in forgot to get the method of payment. We said we would be right back down to get that handled. This is still not a big deal, I just know that the situation wasn’t the correct way.
We get up to our room and it’s so cute. I love Residence Inn’s because they are like mini apartments. They are made for extended stay guests so they have a full sized fridge, dishwasher, microwave, coffee maker, dishes, pots and pans and pretty much everything else you could need in a little kitchen. The king sized bed was extremely comfortable. Unfortunately, I received the gift of sleeping on the pull out couch. I actually slept pretty well on it.
Breakfast in the morning was good too for a free breakfast. The first morning there was scrambled eggs, sausage, potatoes, french toast, make your own waffles, oatmeal and cereal. The second day there was everything from the first day except instead of french toast it was biscuits and gravy which I am always a fan of.
The front desk agent the first night was very, very friendly I forget if his name was Devin or something similar. I enjoyed talking to him. Todd, the morning of our departure was very friendly as well. I don’t think the stay could have been any better.

Literally the best customer service I’ve ever had in a hotel. Everyone is so genuinely happy to see you and greets you with a smile. We actually needed to do a nice bucket challenge in the hotel and they were so excited to help! The free beer is great, the hotel rooms are wonderful, and the price seems reasonable. If I ever come back to franklin, I will be staying here!

Nice and clean room. Excellent ammenities. Friendly staff. Only complaint is that the floor in the pool area and near the pool exits is extremely slippery and dangerous with no noticeable warning signs.

I did not have a very good first impression of this hotel. First off, after an evening of a canceled flight and a delay, I was very late. And very tired. And super cranky. And arriving at your hotel to find yourself locked out and no one to let you in, doesn’t set well with me. Even worse, a leaving customer sheepishly let me in and I still couldn’t find anyone to check me in.
Okay, so it gets better. I finally got someone to check me in. And it turns out that my room was so cute. I loved it. The room was big enough for me to wander around in and jump on the bed. More of the annoying orange furniture, but it didn’t seen so bad with ambient lighting. My little kitchen was super cute with stainless steel appliances and granite counter tops. And super cool. I know the hotel was not empty, because of all the cars in the parking lot. But it was super quiet. Also, I was traveling alone and it seemed super safe here.
Another bonus was free breakfast downstairs. One day, I had biscuits and gravy. Another day I had a muffin and some fresh fruit. In the evenings, they pop up popcorn, which is nice. But you had to fight off little kids to get it. This location is super convenient to Franklin. I would definitely stay here, again.

Very nice and clean hotel. The staff is exceptional and that really enhances the overall value. (That says a lot when I almost stay more nights at Marriotts than at home)
Nice location with lots of good options nearby for food, shopping, etc.
We found the rooms and the hotel in general well maintained.
Only one small issue, I think a previous guest smoked in my room at one point. Not so much the hotel’s fault, as other ignorant people.

Stayed for two nights in the middle of the week. The hotel is fabulous, everything is new and clean. The employees at the front desk are amazing-​polite, professional and cheery. I’ve never seen anything like it-​both daytime and evening shift. A two room suite, with full kitchen, king size bed, two flat screens… awesome. The free wifi was a little slow (they want you to upgrade). I didn’t bother with the complimentary breakfast or dinner, but it was popular. The gym was a little underwhelming… one of the two treadmills was broken, and only dumbbells, so not many options there. The only problem we had in the room itself was not being able to get the curtains to close completely-​so sunrise shoots in across the bed. Pretty minor issue. At this price, for this kind of room, you can’t beat it.

Stayed here for a family vacation and very happy with our experience. Great location, about 20 minutes to downtown Nashville and plenty of food options around hotel. Staff is very friendly and accommodating. Very clean and modern rooms and the breakfast and evening social are above average. Would highly recommend for both business and leisure travel!

After spending days in NYC in decent sized hotel rooms (The Waldorf and Helmsley), this was an absolute joy! I had stayed in Residence Inns years ago that were abysmal. This was like going into a nice size apartment with a stainless steel and granite kitchen, nice living area, gracious bathroom and terrific bedroom with a very comfy bed. It was brand spanking new and immaculate. The staff was very friendly. There was a breakfast bar that I didn’t try. The popcorn in the lobby in the afternoon was a nice touch. I had to come in at the last minute and everything in Nashville was sold out below $ 400/​night, so I tried this… I can tell you… when people find out about this there are plenty of other hotels that will have rooms long after this one is sold out!

Traveled to Nashville for an event, but the Courtyard did not accept pets. The staff at Residence was more than happy to work with me. Warm, friendly and inviting, the Residence Inn at Franklin is a hidden gem. Tucked away in an urban development, this Residence Inn offers clean, modern rooms with plenty of electrical outlets for your gadgets, full kitchens, a complimentary, buffet breakfast (not just muffins and bagels), indoor pool, basketball court, outdoor grill and loves four legged friends with a pet walk and clean stations. Reasonably priced, it is comparable to other hotels in the area. All in all, I am enjoying my stay and so is my pup! Whether you need a hotel for the weekend or an extended stay, I would highly recommend you consider this property — especially if you have a pet! Note: They do charge a $ 100 non refundable pet deposit, but in my experience, it’s well worth it.

This was our first time at this Marriott location. We were doing our Black Friday thing, but in a different city. We havent been shopping in Nashville, so I thought it might be the time to get away for the holiday and we can get some good shopping in.
We are always early for check-​ins and sometimes have problems with getting a room, but this place was great about letting us check in early. The lobby area was well kept and the staff was great.
We got to our room and it was excellent! Very clean and comfortable for what we were looking for. The buffet breakfast in the morning was good, but not great…
We had a nice workout the day at the gym the next day and then dip in the indoor pool which was really nice since it was 28 degrees outside.
This hotel is located in a great area which has a good bar within walking distance and some great eateries. Oh did I forget that the mall was 2.5 miles away
Yes and free WIFI… We padi $ 160 a night, but it was worth it.
We have made this our go to stay when we our every in Nashville.

I stay at marriotts about 100 nights a year and this was the nicest residence inn I have ever seen you won’t be let down.

Had a great stay here on a recent visit. The staff was incredibly friendly, and was very accommodating to my children. The rooms were clean, and the pool was perfect for the kids. Highly recommended.

Staying at this hotel was a really great experience. We have friends and family in Nashville and Franklin and from here out, we will stay nowhere else! The staff was very friendly and accommodating! The free breakfast was amazing and their chef walked around every morning to make sure everyone was pleased. The rooms was spacious and beds were comfortable. I recommend this hotel for anyone looking for a great stay!

We’ve stayed here twice now and both times the service was excellent, the room clean and the breakfast typical. Very comfortable bed and a great shower.
Both times the Inn was sold out but we never noticed it. Great job.

Clean, friendly staff, includes a lite breakfast, gym, indoor pool and laundry room. I prefer staying here over the other extended stays in the area.

Clean, spacious rooms, acceptable inclusive breakfast. Further from Nashville than it looks on Mapquest.

Now that I have a basis upon which to compare (having been at others of the same brand as well as a ton of other ones) I was really impressed by pretty much every aspect of this particular hotel.
The rooms were HUGE, clean, well appointed, and very conducive to a work environment.
Why not 5 stars?
Okay, busted. I actually started with 5 stars and then stuff started occurring to me so I had to back down:
1) Busted elevator (there WAS another available, though)
2) No food; I know it’s not the concept, but my gut didn’t and I had to order out for crappy Chinese
3) No coffee at 6am downstairs — okay, c’mon. Really? And what brain surgeon decided to start the DECAF first?
Everything else was really amazing — nice job!