The UPS Store

Was a pleasant experience here having to ship back a package. They were helpful and accommodating to all my needs. Pretty much was in and out service with no hassles or worries.

I had a very pleasant experience this morning. The service was helpful and friendly. I’ve used different services here and have always been satisfied. I believe it was Ken who helped me today and he was nothing but polite and professional.

It is 2015 and the rude, angry, little man with glasses is still there. His name is Ken, and I believe that he is the owner. He should not be dealing with the public ! DO NOT DO BUSINESS WITH THIS STORE. When they make a serious mistake with a simple task, Ken will not take even one minute to listen to your explanation so that he can understand it, and fix it properly. He will rudely interupt you and assume that he understands, which drags the proccess out even further. Ken needs to learn how to treat customers if he expects them to ever do business with him again. KEN: YOU MUST TAKE THE TIME TO LISTEN TO YOUR CUSTOMER’S COMPLAINTS WHETHER YOU LIKE IT OR NOT. IT HELPS YOU CORRECT THE PROBLEM, AND IT MAKES THE CUSTOMER FEEL BETTER ABOUT YOUR BUSINESS. THAT’S HOW YOU KEEP YOUR CUSTOMERS. SIGNED, FORMER CUSTOMER
ps: You also admitted to charging me for an additional service that you did not provide, and you didn’t even acknowledge it. Not good business, not good customer service. You inconvenienced me, several others (including the Federal Government), and another of your unsuspecting customers, whose sensitive, private documents were emailed in error (in place of my sensitive, private documents) to the Federal Goverment. God only knows who you’ve emailed my private documents to. Since you wouldn’t take even one minute to let me explain the problem, I’m forced to share it with you in this public forum. And you’ve forced me to contact your other business customer to alert them that their sensitive pricing documents have been shared with the government, and several other parties. I only hope that the IRS doesn’t use this against them at tax time. Needless to say, that customer will no longer be doing business with you either. When you make a mistake, allow the customer to explain it, show some concern, and fix it without treating the customer rudely, as though he/​she created the problem. That’s basic customer service !
If the owner can’t provide decent «Customer Service», how could we expect his employees to provide it. It sure explains all of the negative reviews.

The owner contacted me after seeing my «1 Star» review and asked for another chance and to introduce myself. I have been back a few times, anonymously, and yes, the place seems different, more friendly. I even helped a friend rent a truck from here (did not know they rented trucks!) and we were helped by a very friendly staff. So, Three Stars!

The worst customer service ever they tried to charge me 30 $ for them to put my things into a box! My husband is a professional athlete here in Boston little did they know but I will definitely tell all of my friends, associates and anyone I meet to NEVER go here to conduct any type of business! I politely took my things from the store and drive to a postal service place down the street, they packed my things up shipped them out took my email and phone info. I received a email along with the tracking # as soon as I left out. Please take your things anywhere other than this UPS store!

Paid a premium for this location to pack and ship a small fragile item. Packing and materials alone were about $ 20. The box was far too small for such a fragile item and was cut down and reused from some POP materials that the store received, it wasnt even a new box. About a coffee cups worth of packing peanuts were used. The owner had an unpleasant disposition but I figured whatever, he runs a UPS store at least he can pack and ship a very fragile item so it’s safe and secure if it’s thrown around in the back of a truck. Final verdict: Avoid!!!

The worst service you could imagine. The little angry man with glasses that runs this place is rude, unhelpful and down right nasty. He wouldn’t get my business if it was the last place on earth