Toyota of Cool Springs, Scion of Cool Springs

This place is awful. I went to lease a Toyota Prius and the salesperson had the attitude of a old blue blood dame in Palm Beach. His behavior was inexplicable since the dealership was not busy at all. I wonder why. I found it humorous reading some of the other negative reviews that someone at the dealership wrote that they want to discuss the matter further. Well, would’t a reasonable person in management surmise that with the level of negative reviews something systemic is wrong? I thought about driving my new Prius which I got from another dealer out there to show the nit wit salesperson when I was at the mall but decided this loser wasn’t worth the effort. I’d never go back there.

I worked with Alan Markle, Product Specialist, via email to procure an online quote. First, Alan lied about the invoice of the vehicle I was interested in and claimed it was only $ 500 over invoice. Invoice numbers can easily be found online. I called Alan out on the numbers not being only $ 500 over invoice, and he immediately became rude and dismissive. I would not recommend to purchase from this dealership. Hopefully you can find an honest salesperson somewhere else.

I am a little bias, but this is a great facility with great people. I have had my car serviced here, and looked at a car here (though we decided not to purchase). The service is impeccable and timely — and they give you chocolates! Also, they do great on service follow up calls. I also rented a couple cars from here, Jessica the car rental girl is great! The lounge area is clean, and they have super fast wifi, so I can get work done while I wait. I would recommend this place to anyone!

Took my Prius in for a routine oil change, just outside of warranty. Got a call from them about 30 minutes after drop off saying that I needed an $ 1800 repair to fix an oil seepage. Would have been covered under warranty had they noticed it the previous oil change, but no shocker that they didn’t, right?
Anyway, oddly enough just a few days after my service there, THEN I started noticing regular oil leakage onto my garage floor. The timing just seemed a little convenient– matching toyotas repair claim. So I took it to a local shop and it turns out that Toyota of Cool Springs left the pan plug loose and the gasket was damaged, causing leaking oil all over the bottom of my car and the garage floor. I’m thankful that I got it checked out by someone honest and competent, but furious the Toyota of Cool Springs is either completely incompetent or just outright shady. Or maybe both.
Avoid at all costs.

Horrible customer service. Left me on hold for over ten minutes only to transfer me to someone who wasn’t there when I had to call back. They were rude and unhelpful in every way. I might even trade my car in somewhere else to never have to deal with these people again.

My prior review was about service, this one is about buying a car. I talked my husband into visiting Toyota of Cool Springs because I assumed a larger car lot would have ethics. I was wrong.
LIE ONE We traded in two paid off cars for one new car. When I got the offer to buy back in writing, I still owed the full amount of the car even after trading in two others. As it turns out they hide a bunch of junk fees including an administration fee for around $ 1000. I was told that this is normal but after researching when I got home I found out that this is illegal in many states and others cap the fee at $ 200. $ 1000 is highway robbery.
LIE TWO I was completely honest about the condition of the cars we traded in down to the last embarrassing detail. The sales rep was actually shocked and commended me on my honesty. Too bad it was not reciprocated. The car we bought needed $ 1000 worth of work out of the gate. We pointed out a hole in the tire to which he replied that it had been checked and found safe. Our tire guy saw it and pointed out the nylon was showing. A second opinion confirmed driving on nylon could have cost us our lives. A lie worth a life? Sickening.
LIE THREE and FOUR similar to lie two the third and fourth lies had to do with car condition. The breaks squeak badly when you back up. «Oh they’re new». Bull. Not to mention they made sure we never had to backup when test driving. Two months later and they still squeak something awful when you back up. Oh and the speedometer is off by at least five miles per hour. Another issue we could not have possibly found while test driving.
LIE FIVE they will wash your car for free when you visit. Truth– they will wash your car if they have time which involves going into the service center, getting out of the car, and waiting sometimes 15 – 30 minutes.
This place is sleezy, don’t do it. Look how often I give out one star reviews? Rarely! This place deserves one. And for the record, we bought a nice car not a clunker. Also for the record my husband emailed the sales rep within a week of buying the car and we never got a response. Also for the record the sales rep emailed us first saying «let me know if you need anything, I’ve got your back» and we replied and he still didn’t respond. SMH

This is regarding the service center. 3^rd visit. Free wifi connection has never worked. With an appointment still waiting an hour and a half for routine maintenance. Chairs in waiting area are so close together I’ve been kicked hard by the person across from me. Wish I had not purchased the extended maintenance package when I bought my car, but at least I can go to a different Toyota next time and I will. I gave two instead of one star because at least the workers have always been nice.

I’ve lived in Nashville for about 6 years now. I used to take my car to Beamen, but I stopped going there because the service department wasn’t too friendly. I now drive about 30 minutes to get my car serviced here at Toyota of a Cool Springs. I’ve never really had any issue with them, except greasy steering wheel after service, but that was it. Now I feel like I need to take my car to a place that isn’t trying to fleece me.
The last two times I’ve been in the service department a woman has helped me. The first time I was there she was friendly. Before she gave me the keys to my car to leave, she asked «is there anything I didn’t do I can do to make your experience perfect?» I told her everything was good & she said great and that I would be getting a call from Toyota about how well the service went today. She told me that she relies on scoring well & anything less than a 100% was a fail in Toyota’s eyes. She also told me something about it effecting her pay & something about $ 300. I’m not really sure but it made me feel uncomfortable. Like I would be hurting her & her family if I didn’t score her well on the survey.
The next time, about 4 months later I’m back for an oil change & tire rotation. I usually get my tires rotated at discount tire but I figured I’d get it all done because they needed a rotation. I was greeted by the same lady and she got the numbers she needed off the car & we went back to her desk. I told her that I needed just an oil change & asked about the rotation. She said that rotation was free as long & service was being done on the vehicle. She printed the paper off and wrote $ 49.99 on the paper & circled it & told me to sign on the line. I looked at the price & was a little shocked. For the last 3 – 4 years it’s always been 30ish dollars. I ask why it was the price & that 4 months ago when I was in for an oil change it was $ 36.88 (I looked it up on my Toyota credit card). She said as she looked at her computer «well last time we didn’t rotate the tires». I said «you just said that was free with service.» She looked back a the computer & said «oh, that’s right.»
She scrolled around for about ten seconds then marked out on the paper & put $ 39.99. I again asked why it was more than last time. She again looked back at the computer monitor & then sighed & marked out the price & put $ 36.88. I guess she was trying to pad her pocket? I’m not sure & no reason was ever given why she put the $ 49.99 price on. I honestly don’t feel comfortable going to a place that will try to add some extra $$$ on anything.

I began my lease March 31^st 2015 of a brand new 2015 Toyota Camry Hybrid. I was sold on the lifetime unlimited warranty. It seemed like a great deal. On May 4^th 2015, I went in because I got a flat tire and thinking it was covered on this extensive warranty. It was not. A little over a month after I signed the lease and a flat tire was not covered on my warranty. $ 143. Ridiculous. I was shocked.

After so many bad experiences here I won’t be back. I take my 2009 Toyota Prius here for the 5,000 mileage maintenance. So many times have I had them tell me my car had issues that would be a $ 400+ to fix it. I have different wheels on my car that require a special «key» to take them off. One time I took my car there for an oil change and tire rotation, I got berated by a service rep about not having the key in my car. What’s funny is the only reason the key is not in my car is because the previous service team never put it back in my car. After realizing a trend with them, I started taking my car to Beaman. Recently, I decided to take my car back to Cool Springs out of convenience and I shockingly had a good experience, but it was short lived. I found out my headlight was out so I made an appt for the following weekend to replace it. The service rep told me there were more issues with my car and it was going to be costly to fix because of condensation under the acrylic casing. I asked how much just to replace the bulb… I was quoted cost of the bulb + $ 140 for labor. I asked why so much for labor and his reply was because my Prius is «built very complicated» and it requires more work than a normal car. Wouldn’t a Toyota dealership be equipped better than any other place to fix a Toyota made car? Apparently not, I watched a Youtube video and replaced it myself in 10 minutes. Again, I will never be back.

don’t even waste your time… first google what to do before you purchase a car; you get pre-​approved; these people take you into their interrogation room and let you sit; while they exam your credit by only giving them your birthday (yes, they can do that); when you have already clearly told them «i am already approved»; but they «football talk you» into the good olé boys club by overwhelming stress and all you want to do it sign and get out of there. «google it» it is there; this is what they teach sales people to criple you into a place where you are weak and can’t make a decision. get up and walk out; better yet; make your deal over the phone; never walk into dealership; it is a joke; most of them are all the same; but actually this one was even worse than the one before; fyi you can return new cars but not pre owned cars. don’t let them do this to you. since then i have taken this car that i didnt’ even want and have so many add ons to it and keep in mind you do not have to pay for «dealer fees» have them subtract all that from the total price or get up and walk out. i went back to have my tires checked and bought a convertible; top was up when i took it in for as they said «five minutes» and i sat on the lawn as it was a pretty day; well i watched my car drive by me w/​the top now down as the employee took a joy ride in my car and i called the service dept. and after two times being hung up on; the lady said «oh mam that can’t be true your car is in the service dept» and i said «oh, no it just drove by again» and while i still had her on the phone; the «ferris bueller (sp?) employee decided to put my top back up and drive my car to me and the service lady was still on the phone and asked me to ask her employee «why did you joy ride in my car and put top down» and his answer was «i couldn’t fit in the car w/​top up.» hmm; top was up when he creeped the car back to me. not one manager ever called me back. dog and pony show… buy online; do homework

Great deal on car, HORRIBLE dealership!
We bought our car here April 2014 and as soon as we wrote a check, the service started to decline. First, they kept saying the were detailing car, it would be ready in a minute so we could go over all operations of car but it took them 3 try’s to clean it up and no instructional was ever given. And when I got home, I found black stuff smeared on backseat still, had to take it back again. Not just for that, but floor mats had to be ordered. That took two trips to dealership and more waiting because first time wrong set was ordered.
Fast forward 6 months later, I am stranded, 8 months pregnant with a flat tire and call to find out about free roadside assistance that came with car. First time I called the service department had no clue so transferred me to sales which kept me on hold forever and my second attempt ended in me being transferred to someone’s voicemail from a person I spoke with in sales.
Great customer service Toyota??? I will never buy another car here & would never send anyone here to buy a car. Seems like there are a lot of people that work there but no one is doing anything!

I have never felt compelled to review a car dealership before, but this one is so bad, people need to know what they are in for. When we first bought our car there, we had a terrible experience w/​some guy they made us meet with before the deal was signed off on. I think he was supposed to try & sell us a service contract. Anyway, he was incredibly rude & arrogant, even by car salesman standards. We should have gotten up & walked out then, but unfortunately we didn’t. Now, 2 years later we have had nothing but problems w/​the service dept. We returned there for scheduled oil changes, but never again. We’ve had 3 problems w/​the car, all still under warranty. They have NEVER fixed any of the problems. Either, they can’t get the problem to «replicate» while they have the car. Or, the problem isn’t «fixable». Bottom line, they simply don’t care if the customer is happy or not. Plus, they have no problem keeping you waiting @ the dealership for anywhere from 2 – 5 hours, just to tell you the problem will not be fixed. After my 4.5 hr wait w/​no resolution, yesterday, when I asked for Toyota’s phone number so I could express my displeasure with this dealership, the employee rudely told me I could look it up in my owner’s manual. Terrible customer service!

Oh, I forgot to mention in my previous post that the 2008 matrix had failed the emissions check. I discovered it because one of the service personnel accidently left it in the car. An auto dealer cannot sell you a car that has not passed emissions, but yet it was on the lot for sale. It was only the gas cap pressure check but yet rather than fix it and get it rechecked they had it on the lot. I would not and will not recommend toyota of cool springs to anyone.

I usually love the service at dealerships, but this past experience was not positive. I came in for service on a Saturday morning, but ended up waiting a half hour before someone acknowledged I was in need of help.
I understand they are busy on Saturdays working on cars, but there was no one waiting and the area was otherwise empty. A half dozens employees sat at their desks, some eating, some on the phone, some just sitting there. I asked an employee if I could be helped and he said someone would be right with us.
20 min later.
When I was acknowledged they casually and tersely told me they were too busy to work on my car. No other questions about why I was there and how else they would help me. They didn’t offer to schedule an appointment for another day.
I was a little disappointed. Not how I wanted to spend an hour of my day.
Next time I’ll call ahead, but I wish their customer service was a little more attentive and proactive.

I“m not sure why I’m compelled to write a review on a car dealership, of all places, and yet — Toyota of Cool Springs actually stands out enough so that it merits one.
I bought my Highlander over 2 years ago, and the sales people still recognize me and are very welcoming and friendly whenever I’ve brought it in for an oil change.
Their service department is really great, and the waiting area is actually quite nice too.
The best part of all is when I first bought my car. I ended up doing my leg work, calling around, checking some competitors and in short: The sales guy at Honda told me that he couldn’t compete with the deal they were giving me, and he’d recommend going with them.

One of the worst experiences of my life was when I got into a huge accident, almost ten years ago. I was pretty badly shaken up, and was mildly injured for weeks afterward. I’d have flashbacks and disturbing night visions for years afterwards.
So when I was rear-​ended about two weeks ago, I was shaken up once again. I’d be strong for the times I needed to be, but the moment I had a moment to myself, I’d immediately melt into a moaning puddle.
I was provided with a rental car, but once it came time to buy a car, I was faced with difficulty and rejection. Painful.
The one place which made it a point to make my need to buy a car a reality was Toyota of Cool Springs. They really worked hard, and got me a nice car when no one else could. They spent days getting everything together.
My only complaint was that they did not do a great job communicating with me. Instead of calling me, I had to continually call them to see what the status of my situation was. At one point, I got an email congratulating me on my purchase when I had not even had my sale approved yet.
A plus, though, is that on Saturday, they have free pizza for employees and customers. Lots and lots of pizza. That’s worth a star in my eyes.

I’ve been taking my Toyota pickup’s to Toyota of Cool Springs (Alexander Toyota) for service (my 4×2 from 1997 – 2009 and Tundra from 2009 til now). I have been very satisfied in the service they provide and they will give me the breakdown on what it needs when it needs it but it’s always left to me if choose to do it then or wait for the next time. I feel better having a dealer do the work guarantied than another shop that you do not know if things will be done right or not. I also take advantage of the courtesy car they have available so I do not need to wait on the work and can get to work and back before the end of the day. The free wash is also a very nice perk as well.

Sadly, after 10 years my Jeep just died. I’ve been eyeing hybrids for a while now and finally decided that it was time to take the plunge.
I didn’t want to spend too much more than 20k, so I assumed I would need to look for a used one. I called around and asked about inventory and prices for a used Prius. When I called these guys, the sales manager (Mike?) picked up the phone. He told me about their used inventory, but then said hey, you know we still have some last model year cars here that you can get for around the same price. I could either get a loaded 2009 or 2010 with a bunch of miles or a basic 2011 with no miles for pretty much the same price. I’m interested…
Drove down to Cool Springs from Nashville on a Saturday late afternoon to take a look. The main salesguy who helped us was Viktor. He was your usual car salesman type. Very high energy (and he is half Italian /​half Spanish so he has a great accent). Telling us all of the amazing things about the car. After the hundredth example of why a hybrid is so awesome, we told him that he doesn’t have to sell us on that. We are totally on board with the great gas mileage. He backed off a little on it. Even though he was a bit intense, we never felt like he was pushing us to buy the car which was refreshing. He spent a lot of time with us and answered many, many of our questions about it.
We were worried about buying from the first place we walked in to, so we said we were going to think about it for the next day and maybe come back on Monday morning. They didn’t panic. They offered to let us take the car with us and put all the miles on it we want. They said we should get the real feel for it before we make a decision. We also said we needed to leave soon to get some food and they offered to cover our dinner. None of this felt pushy at all which was nice. We felt bad about taking the car, so we didn’t and instead left and did a little shopping around. Drove up to Beaman to see what they had to say. The guys at Beaman were fine and they would have worked on the price with us, but we ultimately felt better about our experience at Cool Springs. Maybe it was just the guy we talked to, but it felt a little less personal and more sales-​pitchy at Beaman. Not too pushy, just cheesier I guess.
I called Cool Springs back on Monday morning and they knocked another 800 off the sales price, increased the amount they would give for our trade-​in (which has a bad engine, doesn’t run, and they had never even seen the thing yet), and dropped the interest rate of our loan way way down. I drove straight there and signed the papers. Viktor wasn’t in so another salesperson Pet helped us get through the initial paperwork. He was much more chill and so was the finance person, Amber. Everyone there was really cool. We’re completely happy with the purchase and would buy another car there in a heartbeat.

In full disclosure, if you check my Unilocal history, you will find I was a die hard Beaman fan. I’ve bought 4 cars thru Beaman in downtown Nashville in the last 10 years, and always thought I was getting great prices. The proximity to Vanderbilt and Hillsboro was important to me for service and I figured since they were the biggest regional dealer, they would give me the best discount. Well…
This past weekend we went out shopping for a ‘hail deal’ following a giant storm that went thru on Friday. Dealers will usually knock off $ 1,500 for some pings and frankly, I’m gonna ping my car up soon enough, so what the heck.
We test drove a Highlander at Beaman, negotiated a price and walked away coming in with what we thought was a good deal. Granted, the negotiating was a bit painful and we were $ 2,000 apart. We walked away saying we would be back with a decision. We frankly were only going to figure out if we could get a better deal with our car as a trade in or private sale. In the meantime, my AWESOME hubby reached out to Cool Springs Toyota. At this point, it was around 6 pm on Saturday. They said they could do better and I was pretty doubtful. They were closing in an hour so he went out to see if it was a bait and switch and rolled back at home 11 pm with our new car, a full $ 1,800 less than the super best deal we were getting for a hail damaged car at Beaman. Oh, and did I mention, the car we picked up had no damage?
I give mad love to our sales dude Mark who stayed, and stayed (and stayed!) as did the finance people to make this deal work. I just met Mark today to sign title and stuff and the guy is exactly who you want to buy a car from… not the guy you think you’ll have to buy a car from. He mobilized the shop to get me in and out for final detailing, paperwork and leather finishing putting three guys to work on a 3h job so I could be outta here in an hour.
On the extra plus side, they have a kiddie play room, fresh Otis Sputnick cookies and a great selection. On the minus side, they are play 1970’s ‘fun’ music. Think Village People «YMCA» and Richard Marxx. Maybe its some effort to make you insane and sign on the dotted line faster. But considering how much better that bottom line is than Beaman’s, you’ll want to do it.

Service area is good but pricey. Appointments seems to be a joke. Waited almost 4 hours for a brake job and that is with a 7:30 am appointment! Oil changes can be 2 hours plus.