A Wireless – Verizon Wireless Premium Retailer

Bought a phone from these guys. And asked if they had a new one. The sales lady pulled one from the drawer that was apparently returned by a customer earlier in the day. We were in a hurry, and she and the manager Jacob went into the back room, peeled off a screen protector rewrapped it and told me it was new. Went to a corporate store and they confirmed that someone else had already activated it… We came back to the store, the manager couldn’t deny the fact it was used and even questioned how we knew it was used. He returned it with little hesistation, but if this is how they do business one should not willingly deal with them. They blanant liars. If you want a new phone, go over to the corporate store on 40. Do not trust these guys.

been in here three times now and have had nothing but great experiences. will now be my go to store instead of going out 40 (since it’s closer) very friendly employees and all very helpful ! oh and this guy didn’t tell me that HAD to give him $ 3 to pay my bill. he also actually gave me a receipt :)

SALES DRIVEN!!! TERRIBLE CUSTOMER SERVICE !! I went in to «Edge Up» my phone since I was eligible on a plan I was already on. After OVER 1.5 hours, they handed me 2 phone and told me they put me on a new Edge Program and took an Upgrade I had available on 1 of my other lines. I asked them to reverse everything because I prefer to go the another store.
Unfortunately, 2 days later, I still have the additional edge program on my account and I am being charged $ 540. I am on hold with customer service who is going to contact the store and trying to fix their mess.
WORST EXPERIENCE I’VE HAD WITH ANY VERIZON REP. Tyler Garner was the Rep helping me because the other guy was new.

This store is NOT part of Verizon Wireless, just an authorized dealer, so Verizon may not be able to help if you have an issue with the store. They couldn’t help me. I went in to buy a a new iPhone after losing mine. I was willing to pay for it since I lost it and wasn’t available for an upgrade. They told me about the Edge program and how it would only cost me $ 10 more a month for a couple years plus would get unlimited minutes and more data and WROTE out what all the charges would be per month. I asked if they could printout a copy of the new plan instead of a hand written summary. They said they couldn’t because they were not Verizon Wireless but the charges would be the same as what was written. So I signed up for the new plan and took the handwritten summary. Then I got my monthly bills which was $ 35 more per month, $ 420 more per year, than they had written down. I called Verizon wireless they said they couldn’t do anything and I’d have to go back to the store. I went back to the store. They took a picture of the hand written summary I still had and emailed it to the district manager and copied me. Said district manager would contact me. However, there was never any response after numerous tries going in person to the store and by many emails to the district manager. My advice is to avoid this store and go directly to the Verizon wireless store on route 40. I just couldn’t believe they wouldn’t fix something when I actually had it in their sales associate’s handwriting.

The staff was amazing! Very helpful and always taking the extra step to help!
We had first gone in just to inquire about phones because we were next to the movie theatre. We let them know we probably wouldn’t buy anything and were just browsing because we didn’t live in the area. It didn’t matter to them, and they answered all of our questions, let us know about all of their promotions they had going on, and took us through each phone just so that we would know what we wanted when we were ready to buy.
As it turns out, we went to our local verizon store and were treated very poorly. The salesman there tried to up-​sell us on this outrageous data plan that we didn’t need, and was really rude to us. We got helped more by the person who kept pushing fios on us. So we decided to go out of our way and go back to the frederick store. Alex and the rest of the team were so helpful when we came back and recognized us immediately. Broke down numbers that made more sense, got us a great deal on our phones. And the set-​up was fairly quick and completely painless. We even got a call about a week later just to make sure everything was working ok and that we were happy with what we had bought.
If you’re looking at phones, go to this store. They’re the best!

The staff at Verizon Wireless Store were very attentive and demonstrated the upmost customer care. I visited the store last week inquiring about their tablet promotion and Alex Birdsell asked me key questions to help identify my current cellular/​data needs, especially how I use my phone to capture memorable moments of my life in pictures and music. Alex suggested a phone with larger storage and speed and made the process of transferring all my information from my old phone to new one a fairly easy process.
I want to give a special thanks to Alex Birdsell, Tim Moore, Store Leader and the entire team at this store for their continued patience, support and for going above and beyond in making my purchase experience a great one. Thanks again and I will tell all my friends and family to come here for their cellular/​data needs.