Frederick Cab

Never use this service! I was stranded on the highway on the outskirts of Frederick. The rude operator told me that he had no idea where I was, even though I gave him the highway and exit number, and then hung up the phone in my ear. This is poor business at its finest.

I was always against UBER… until now. I contacted Yellow Cab of Frederick via email several days ago to make certain I would have a ride to catch an early bus to Shady Grove Metro near MARC station by Target. Was advised «no problem, call and arrange whenever you want». So I called the evening before my need, and was told to call back in the morning. When I told them it would be about 4:15, I was told to call back «about an hour before that in the morning and we will see if we have a driver», but the man then finally admitted (after pressure) that he could not even guarantee that there would be a cab for me! So I called Frederick Cab at a different number, and guess what? …it is the same company with the same poor service. Seems to me cabs are either in the business of providing rides, or they are not. People who need a ride don’t want to call back later and HOPE that a cab may be available. I’ll make other arrangements for tomorrow… and in the future.

Saturday night I get out of work and call for a cab watching dozens of Frederick Yellow Cabs go by as I try to wave them down. I waited 30 minutes before calling back, the phone hangs up after 5 minutes of ringing and call back again. This time a pick up and I explained that I was still awaiting my cab and dispatch says «oh my! I’ll get one out to you in a minute». Another 30 minutes goes by and I’m finally able to wave down a Yellow cab. I asked them if they were busy and he said the night was slow!
I called dispatch to report my complaint and I was pretty calm but completely caught off guard when I was met with anger and he managed to interrupted me every ½ a sentence. I thought I was the one that was supposed to be angry after waiting an hour? He said that no one wanted to pick me up because I wasn’t on Market St… I was at the corner of Market and East Patrick (the route any cab takes to get on Market. Unbelievable. Why even tell me one is coming for me in a minute if no ones going to bother come at all? The cab driver was nice I even tipped the cab $ 5 on a $ 8 ride, so thankful to be picked up before trying to file the complaint.
Not being picked up and the phone ringing for 5 minutes (no joke) is a normal thing I’ve gotten used to having to take their cabs almost every day. Save yourself the time and hassle. Call Taxi Fiesta @ 3 016 636 300 I don’t even know if their service is great but I know they pick you up when they call.

At first I was really pleased with the service but lately it’s been increasingly horrible! This morning I called for a cab and I was hung up on! So I called back two more times and I heard the click of the receiver and was then hung up on again two more times! And my cabs keep getting here late. I call an hour ahead so that they can be there at the specified time I need to leave the house to get to work on time. Well, the past couple of days more than a few of my cabs have been arriving 10 – 15 minutes late, making ME late to work. What’s the point in me calling an hour in advance? Another time I was waiting an hour before the cab finally arrived, though that time I wasn’t able to call in advance. Thankfully I was only heading home, not to work – but it would have been faster for me to walk home! I’ve had a no show cab, as has a coworker of mine. And their app is HORRIBLE. I tried scheduling a cab on it 3 – 5 times this morning and it crashed each time I hit the submit button. I am so done with yellow cab. From now on, I’ll take the bus – even if it means having to wake up an extra hour and a half earlier! At least THAT is dependable and at a much more reasonable cost!

Horrendous service, my car was broke down in and the shop, I work for an attorney, my employer needed me to go to his house to retrieve a file for a client. Called Frederick Cab to ask for a round trip from Market St and Patrick St to Holly Hills and back
(roughly a $ 35/​$ 40 fare) because none of the drivers on duty wanted a credit card fare NO ONE CAME to pick me up
My cell phone battery died because I called back 3 times
What gets worse: the next day i called the dispatch number to complain
they hung up on me
this is also is a pattern, the Frederick Cab company does not want any online listings that have reviews… I wonder why

As I was leaving a shopping center. This taxi try to pull out his parking space while my car was already half way pass his taxi. Drivers screamed out fking as. s hole. So after that we were at the stop sign and he is behind me now, still ragging hitting his steering wheel and taking his finger across is throat signing me he was going to slit my throat. I got out my car and approach this man. And ask what is the problem. The taxi driver still screaming at me. I’m going to call the police on you. What??? For what? I haven’t don’t anything wrong. Now I’m extremely upset I went to the side of his taxi got down the number and taxi number 56. I got back in my car. As I’m driving away he is still pretending to talk to the police. Ok first off I haven’t anything wrong to get arrested and second. I have the right of way. I was already on a road and driving. Where does this company hire there drivers. I finally called the company and a guy picks up the phone. So I told him what happen and the the drivers taxi number. His response was. I AM TO BUSY FOR THIS. Wait hold up. Did I just here that correctly. This guy hangs up the phone. So I called back asking for the manager now. He said the manager isn’t in for another week call back then. I reply ok let me speak to the supervisor. He puts me on hold and the supervisor comes on after a 10 minute hold. I then again explain what had happen. His same reply. IM HERE BY MYSELF I DONT HAVE TIME FOR THIS. Yep… I never write bad reviews or any sort of things like this. But this has upset me so bad I had to download this app and open a account.