Frederick Internal Medicine & Endocrinology Servcs

If I could give this place zero stars, I would. This practice is HUGE and there is always a ton of people in the waiting room. I agree with the other reviews of calling this place incompetent. When you call as a new patient they take what is wrong with you and evaluate if you are worthy of their time and then you may or may not get called back. Staff is rude and always acts super bothered. I only saw Dr. Hakim one time, I’d rate her a three but I only saw her once. I got stuck with her awful PA, Jin. Who is not only hard to understand but has zero bedside manner. She also mixed up my records with another patients and tried to tell me results of my lab work before it was in. Avoid this place like the plague

Like the other reviews indicate, this office is incompetent and money-​hungry. The staff is rude and act like they are doing you a favor to do anything. My 92 year-​old mother has difficulty walking and I decided to get a prescription from Dr. Hemen Shah for a wheelchair. Despite her mobility problem, he insisted she come in for an appointment before he’d write the scipt although he had just seen her three weeks previously. He charged $ 125 to talk to her for a few minutes and write the script for the wheelchair. Now, I asked him to fill out a very short form so that I could proceed with oral surgery. He wouldn’t do it unless I scheduled an appointment so he could charge my insurance company and I’d have to make a co-​pay. Another time he attempted to clean my mom’s ears without her permission and charged over $ 150. They run late consistently and once we had to wait for two hours. The staff can’t handle the simplest request. I have finally given up and am switching doctors. We’ll see how faxing my records to the new doctor proceeds.

First visit with Dr. Donelson. He spent so much time gathering my history, making recommendations and giving advice. Very thorough. Also has a very soothing, calm demeanor which I really appreciated. He seems very knowledgeable and competent. I highly recommend.

In the last two days they have twice mixed my wife’s records up with those of other patients. Including referencing tests and procedures that never happened and then questioning her memory, and telling her to change her medications while referring to a different patient.
The level of care is of a level that we can no longer feel safe using this office.
The two hours waits past appointment times seem inconsequential compared to the unprofessional medical care dispensed.

This is the most incompetent healthcare business on the face of the planet. They aren’t even able to fill a prescription properly. «Oh, we faxed it over but the status says ‘FAIL’.» Well did you think of calling the pharmacist to approve the refill? Or did you plan on saying «oh well, it failed» and be done with it?
They have failed to fill a prescription FOUR TIMES out of five. No other doctor’s office has ever required such babying. I’ve never had any doctor mess up a prescription; usually you go to the pharmacist and say «I need a refill», they send it over and it comes right back. Never, ever, ever. Only this place.
When we started going to this practice, we were transferred from another endocrinologist who had already done diagnosis and documented everything. (This is just a minor thyroid imbalance.) But the doctor performed «an exam» (which was nothing but touching my wife’s neck) and billed this to insurance. So basically this business exists to scam the insurance system and to get paid.
The last appointment with this practice — and it is OUR LAST, EVER, WITH THESE IDIOTS — they didn’t even have the results of the lab work. The whole point of the appointment was to discuss these results, but they weren’t there so the appointment was a complete waste of time.
We sent a fax to this business today to transfer records to another doctor but they can’t even do that.
FOUR REVIEWS of this business and they are all one-​star. Hard to think all of us have experienced a fluke.

If I could rate Dr. Hakim only, she would have 5 stars. This office is very busy all the time. The receptionist seems overwhelmed. But once I got out of the crazy waiting room and past the busy receptionists, everything was fine. Dr Hakim took her time to explain everything and followed up with me.

Never got a call back to get an appointment, say they are accepting new patients but seem rather irritated that new patients are calling… close up the practice…

I don’t know if they are good doctors or not. I know that when I called, Serena (the new patient rep) acted as if they were interviewing me for whether the doctor would even consider taking me. When I asked MY questions about the doctors, she told me to go look at the website to see what they specialize in, etc. Seriously! She would not tell me anything until they got and reviewed my records from my primary doc. Maybe I am just too private, but I don’t want my records floating around if I am not even going to see that doctor. Weird.
So, staff has no bedside manner, and seems to think that the patients are lucky to be selected, plus apparently they are allowed to get away with being straight up rude to potential patients. Somehow I doubt that they are much nicer to current patients. Thanks but no thanks. We are 35 minutes from Johns Hopkins — I am not going to bother with these rude local people when I can have (rude?) top-​of-​the-​line doctors for a short car ride. Hometown friendliness? Not here.