Fredericktowne Auto Spa

Friendly staff. I Got a regular wash and vacuum service. Although I didn’t drink coffee, They had a complementary coffee and tea area. Reasonable wait time. Car looked cleaned and shinny. Except that I got stuck at a red light under a tree loaded with birds and they pooped on my car :(and I was like «come on!»

I absolutely love the auto spa. From the people who check you in to the people who do the work and the people who check you out. They are absolutely professional and service oriented. I have read and heard about some of the experiences here and all I have to say is that educate yourself about all the services and be patient. They are people too. I love Kristie, she has been awesome every single time I have come here. Shout out to the guys who cleaned my car. You all rock, given the circumstances.

So apparently a platinum package isn’t what it use to be, neither is the staff, management or quality of service… Nothing like waisting $ 40 and my car is still dirty!!! ‘Well ma’am we can charge you an extra $ 30 for bug removal” I stopped by today for the first time in a year (because the service sucked backed then) it was slow so I figured they could spend the time on getting it right… Nope!!! I was told it was my problem I had so many bugs on it… My rims are still dirty and there are still leaves in the grill… NEVER EVER AGAIN!!! They would not rewash it unless I was charged again!!!

This place is awful. I’m a long time customer of the Germantown Auto Spa so I figured I would swing by yesterday to get my car’s interior vacuumed and my car mats wash. I was expecting the same fantastic customer experience I typically receive at the Germantown location. There were a total of 3 cars at the Fredericktowne facility other than me and I was told they were «too busy» to do my interior. I was confused and asked how that could be since they had open detail bays and not even all of their wash lanes were in use. I was told «Sorry we are too busy, come back in the morning».
So this morning, I jumped in the car and headed back only to be told the same thing. Once again, they had open detail bays (although they were somewhat busier). I was told, «We don’t do interiors only on a day like today» followed by «Is there any particular reason you don’t want to go through the wash». Well 1) I spent about 8 hours yesterday detailing the exterior myself and don’t need it, 2) Your wash isn’t touchless and 3) The car is too low even at factory height to safely go through the wash.
But all of that is irrelevant — who cares? Why are you turning away business? I would have happily gotten in line behind folks that had purchased washes (who WERE getting their interiors cleaned just for the record) and waited my turn and purchased my interior options a la carte. I’ve been doing exactly that at the Germantown location for about 10 years now and I guess I will be headed there again on Monday. I think the part of all of this that blows my mind is that they totally would have cleaned my interior had I purchased a car wash. Are you kidding me? I won’t ever go back. Get your act together Fredericktowne Auto Spa.

First time coming here and wasn’t that impressed had the Gold Spa Package that included inside and out– windows on the outside were not taken care of spots everywhere and they forgot the car fragrance-​the only reason I went to them is because I’m pregnant and can’t do the job myself, when reading their reviews I figured I’d be a life long customer and keep coming back after the baby was born but think I’ll continue to do it myself!

Just got back from getting my car «washed and cleaned.» What a joke! I paid $ 40 and feel as though I just wasted my hard-​earned money :(The «greeter» was very unfriendly, almost acting like I was impositioning her by being there. The cashier was very nice and friendly– I think this was the only redeeming quality of today’s visit, actually. The seats in my car were not vacuumed in the back, there were crumbs on the floor, the dash was only partially wiped down with Armor All so you could see where it hadn’t been wiped, there was sticky stuff on the back window that was clearly not cleaned, I will have to go over the outside again because there are so many missed spots that are still dirty, and the list goes on. I’m majorly disappointed. And bug removal is an extra $ 30…really??? Think that will be my last visit to the AutoSpa.

Maybe Tuesday afternoon on a cloudy day, is the time to go? We received very quick and fast service. They also powerwashed our rubber floor mats, something I have never seen. I took off a star because the interior of the building (bathroom/​waiting area) is starting to get really run down and worn. There was trash on the bathroom floor, but no one to notify because the cash register was unattended.

I really liked this place… until today. I went by at lunch for my usual weekly cleaning, I’m am an unlimited member, and I was informed that last week my monthly charge did not go through since they were updating their system and all credit card information had to be provided again. I said no problem, I’ll just head in. At that time I was informed that the unlimited monthly price had gone up $ 10; it was previously $ 49.99. Considering I usually dropped $ 5 in the tip jar every time I went, I guess I found my tipping point. Guess I’ll swing by for the occasional wash now. Best of luck to Fredericktowne Auto Spa.

I have used these guys in the past and I know the service is adequate at best and I have to go redo a lot when I get home. Especially the wipe down and windows. But my last experience will be my last. My black truck sat in the sun while the water dried. They finally get to me to do the extras I paid for (doors, console, bugs and wheels) after 20 minutes of waiting. And the job was so bad I finally got so frustrated I went in to speak to the cashier. He was no help. Just kept telling me I would be serviced in the order I came out… although at least eight vehicles AFTER me had already left. Then the «blue shirt» guy doing my bug removal, and very poorly leaving spray all over my truck, moves my truck out of the way… Oh did I mention they had left the engine running for 15 minutes at this point, he tells me they are going to have someone do the doors. After a few more minutes of waiting I had had enough and just got in my truck and left and figured I would do for myself what I paid them to do. Horrible staff and management. I will never go back.

These guys had always done a pretty good job. They seem very disorganized and people are waiting way too long. They need to hire more folks or at least a competent manager.

I just got the basic car wash, no toweling or vacuuming. $ 9 seems a bit high for that, but it was mid winter and my car was very dirty. A very long line to get to the wash. The guy at the front end did minimal work on the car. The car washed quite well. But I had to wait in line at the exit behind people who were getting towel dried. Why didn’t they have a bypass line for those of us who didn’t need that?

Efficient, reasonable rates, and here is why I really gave them 5 stars… one time they were having an issue with the mechanics and they had to run my car through 3 times in order to get all the soap off. Obviously I was frustrated but I did not say anything. While my car was being dried off, the manager who had been informed by another employee of the issue apologized and gave me a card for a free service next time. It wasn’t necessary, but it was appreciated.

Being obsessed with my car, I always make sure to have it cleaned, waxed, and without blemish. So I’ve been to a lot of car wash places, all the way from Texas to New Hampshire, and I can definitively say they are below average. With their high cost, they should do a much better job. They missed obvious spots on my car and tires, which I had to point out to their staff.
After my car was assaulted by pine sap, I decided to give them a second chance and I went in and got their «pine sap removal service.» I seriously don’t think they spent more than ten seconds removing the sap. None of the stains had been removed and I had to point out obvious (I’m talking huge) stains for them to remove.
I don’t live in Frederick anymore, but I have to imagine the city has a better place than this one.

The Fredericktowne Auto Spa crew are amazing – they are friendly, knowledgeable, courteous. The work is professional and thorough. The customer waiting area is comfortable and clean, which is important because it can take 45 – 60 minutes for a works wash and some special services. And the prices are incredibly reasonable (be sure to check for coupons on their website). They do a great job!

Not bad. But double check that they did everything.

I have had several cars detailed here and they do an excellent job at a very reasonable price. This is also the best place in Frederick for a regular car wash. They wash your car and vacuum the interior as well. My only complaint is it’s hard to find a time when they aren’t really crowded. Recommended!

This place is fantastic as long as they are not slammed! They get very busy on the weekends so I suggest going during the week if it’s convenient. I also suggest purchasing the monthly wash package for $ 49.99 because it pays for itself in 2 – 3 washes and you can go once a day every day of the month if you want. They also own the one in Germantown off of 118 & 355 so if you are down that way you can stop there as well. The guys on the wash do a great job and the rest of the staff are very friendly!

This place leaves streaks on your car!!!