Harley-Davidson/Buel of Frederick

This review is for the HD Riding Academy’s New Rider Course– definitely worth $ 350 and the drive up from Moco since I got to learn on a HD Street 500 instead of wimpier alternatives. Upon passing the range test, you get to take your completion card to the MVA, shell out $ 75, and get that M endorsement on your license!
Course schedule is as follows:
Day 1: 3-​hour classroom sesh to learn about motorcycle safety (ATGATT and don’t stunt, duh)
Day 2: Learning riding basics on the range then short classroom session in PM
Day 3: Written test, range practice, riding test in the afternoon
Class is supposed to run 8 AM to 5 PM but really only runs until 3ish– a good thing.
My instructors were a hilarious pair and were patient with my brain’s reluctance to learn how to shift. They made sure to have a bike ready so that all 5’1″ of me had two feet solidly on the ground so I can make dudes in class look bad. It was a great learning process, minus the part where we had to push our bikes on neutral with the engine off across the range. You don’t notice the tiny dips and rises in the pavement until you have to push a 500-​pound motorcycle!
Anyway, time to start my own MC now à la Sons of Anarchy. Hello Kitty Chapter! Nothing more badass than a blacked-​out Harley with a pink Hello Kitty sticker.
Rando finance fact, interest rates for bikes be craaaaay– 10+% even with 798 credit score since «speciality vehicle» loans are usually first to go delinquent when shiz hits the fan.

This is my favorite dealership of all time. They are like family. You feel welcome and. Never pressured. The sales staff does a great job at finding the right bike for you and working out payments. The motor clothes folks are great as well and very knowledgable. Missy is awesome and has always been able to help with anything. Take the Riders Edge course there and you won’t regret it. It is free for active duty, retired and reserve service members.
Even if you had a bad time somewhere else or ever here before in the past… go to HD of Frederick. You won’t regret it

I bought my first Harley Davidson last month from this dealership. Great buying experience and they even delivered the motorcycle to my house. The the only regret that I have is that I didn’t have much time to build a relationship with the dealership and both times I was there it was close to closing time.

Been a customer of HD of Frederick for years. Always willing to help. See Shell in parts if you need anything for your scooter. She knows her stuff. Thanks HD of Frederick.

Worse service ever, I will never return Fredrick for Service. I told Service that my Engine light was going on and off. I did the Diagnostics and had the code. Service was not interested, made we wait for 2 hours and then charged me $ 42 and gave the code that I already had. Then said they cannot do anything, because they didn’t have the time. They didn’t even move my bike. They did the same diagnostics as I did. Then said because they didn’t replace anything, it wasn’t under warranty. They had to charge me. I told this to another Harley dealership and they were shocked and said it didn’t make any sense.

One of my favorite places to stop on my weekend rides. Staff is always polite and inventory well stocked. Before I purchased my Harley, this was my favorite place to rent Harley’s from. I have no problem recommending this Harley store.

I’ve read the other reviews of this dealer. My experience had been much better, so forgive me if I detail them out. I live in Herndon, VA, and there are two other dealers closer to me… These guys deserve a chance at your business. I’ve had three business dealing with this organization.
First was business actually with another dealer in the area… i was dropping off my Triumph for service at the bike shop up the road. I was late in dropping it off, so I thought I had to do it another day. Stopped in to see what HD had to offer in future bikes, talked with them, and they offered to hold the bike and deliver it the next day — NO CHARGE. They did, bike servicing done, and returned, all fine =)
Second — Triumph servicing hadn’t quite fixed the problem, and I had one of my rides coming up. I remembered the Frederick HD rented bikes out, so why not try a Harley =) I remembered the Frederick HD folks being helpful, called, and arranged for a bike. I arrived, and there was a little confusion on the bike. But they worked with me, took care of setting it up for me, and I was happily on my way.
Third, and most recently, I bought a HD Road King from them. I had talked with 3 other dealers, and try to work out the best deal with each. By far, the experience at the Frederick dealer was the most pleasant, and I got the best deal of all I spoke with. Angie talked at length with me about the options (consistent with what I had researched, and heard from others), and while she was a «professional passenger» (her term), she knew about the different models.
Your mileage may vary — but given my past experiences with these guys, I’m going to use their service department too. Maybe they just match my style better =)

Go buy your bike somewhere else.
Really disappointed by the service here both in sales and in the service department. The sales guys weren’t friendly or overly helpful. The service department was worse. When I brought my bike in for my 1,000 service I asked the guy to check on a couple things for me. He didn’t bother to write anything down or take note of what I was worried about on my bike. When I picked it up two days later, after having to call in a couple times to see if it was ready, no call from them of course, they had addressed none of my concerns. I wish that the place I bought my bike was a place I’d have an ongoing relationship with for help, questions, parts and service but that isn’t going to be the case.

Absolute worst customer service of any dealer in the Tri-​State Area. Service Department pricing is outrageous and the parts department can’t seem to order the right parts EVER. Got a quote from them to have some customization parts installed, took them 2 months to get the right parts– they got most of them, but not all and then when I went to pick up the bike the bill was WAY over what I was quoted. They had a «too bad» attitude. Never again will I give this dealership my business.

I don’t collect harley tshirts, keychains, or patches. I’m not here looking at new bikes because I’ve never ridden before, my old one sucks, or I crashed it and can’t fix it. I’m here because I ride. And I ride an ironhead sportster because I choose to — and have for many years. When I walk into a HD dealer all I care about is the parts counter. I’ve found that if your dealership sucks it sucks from the parts counter out. Frederick HD has straight up, knowledgable, no BS folks on their counter. Thanks.

Nice selection of Harley-​Davidson accessories and merchandise. I finally found an HD dealership that at the very least had some motorcycle boots in a wide size — even if it was not the style I was looking for. I got to try on a 12 wide and a 13 wide — so I was able to establish that the wide cut was right for my foot, even though it was not the correct size.
The sales lady that helped me with the boots was very nice and helpful (not to mention incredibly sexy!)
Still looking for the HD Stealth boot in 11.5 or 12 wide sizes to try on!
I picked up a HD «Road King Boulevard» street sign for my friend Richard — who is an HD fanatic — Richard rides a a Road King.

Awesome selection of Motorcycles the clothing line /​area needs more space

Customer service was lacking. I collect shirt from all of the places I have traveled over the years and I have to say that this location was the smallest selection, heck one of the smallest dealerships I have ever seen. I wanted to buy a dealer patch, they didn’t have any. I wanted to buy a shirt for Alex with the dealer name on the back, they had three designs. I wasn’t impressed.