Mr Tire Auto Service Centers

Took over 1 hour an a half for an oil change with an appointment when I was told approx 1 hour. No wifi in waiting area. Terrible place to try and go on a lunch break. Won’t be back.
Update: So it took 2 hours in total to complete the oil change. I complained and was able to get a discount off my service, i gave one more star for that. They were nice there but I don’t have enough time during my lunch to potentially wait that long again.

Why take /​ask for appointments if the work is not done. We set an appointment for 9am on ⁸⁄₂₃. Dropped it and was told it would be ready by 11. as of 10:45, it was not even looked at yet. All we wanted was an oil change
This is not the first time this has happened to us. This store cannot seem to get it right. Now we have to change our schedule again because of the poor service.

I’m very concerned now as I dropped my car off at noon today and was told they’d call me after the «checked» it to see what was wrong and that they may not be able to get to it today but they’d do their best. By 4:30 pm, I’d heard nothing so had a friend drop me by to pick up my phone charge from it. The man at the front didn’t even know if it’s been looked at and asked me if it was «in the same spot» I’d parked it in. If so, then they probably had not looked at it. Odd, but I had been told they were busy, so then when I asked about taking it home and dropping it off when they opened so I’d be without a car, it was suggest I not do that as I would lose my place in line, so to speak. I hadn’t read fellow Unilocalers advice and now I’m thinking I’ll just pick it up in the morning and take it to my old mechanic. Especially as even after I’d stopped by to check and there were 2 ½ hours until close, I never heard one word on the status of the car. My usual auto shop, 40W is super responsive that way. I wanted to try this place because it was close to me and years ago, when it used to be Donald B Rice, it was a respected venue in Frederick. Just goes to show you should trust your intuition. I should have picked up my car tonight and never brought it back. No I’ve just delayed the hassle until tomorrow!

After going to the wrong Mr. Tire, we ended up re-​scheduling our appointment for the next day. Big mistake. Was told to come at 8am when they open at 9, car sat all day untouched without a phone call saying that they couldn’t get to it after i was promised it would be done in 4 hours. Darwin, the general manager is probably one of the most unprofessional persons in a place of business in that capacity I’ve ever met. He talked about his CSR Eric like he was trash. Oh, and If you’re the General Manager of a store, and I’ve experienced terrible customer service and tell you about it? It’s probably not a good idea to bad mouth your employees and tell me how bad your corporate office is AFTER you’ve given me the number TO corporate. Just sayin’. I will be calling corporate. Definitely.

The younger kid (assistant manager) needs to be put in charge ASAP! I’d think the ratings for this place would do a complete 180 degrees w/​his leadership. He is definitely stronger in customer service and communication than the current leadership, especially with his educational background! I’ve had other friends tell me the same thing, that if they had to make this place succeed, they’d re-​arrange the leadership.
I had my car in the shop for two flat tires; they said they looked at it and there were no signs of a flat. Drove off, less that 24 hours later, my car had the flats back! Took the car back into them and met with the mecanic directly working on my car so I could build a better rapore; and once I did that, my problems were FIXED; he found the holes, and I got some new wheels!
Somebody please do something; this place is so near, and I hate seeing these bad reviews; I want this place to succeed.

Customer service is absolutely horrible. I came in here and waited an hr and half longer than I was told when I was guaranteed my car would be done at s certain time. I am extremely frustrated.

Had a horrible experience here trying to get my ac fixed recently. Took my Subaru in to have the ac looked at and was quoted 2500 bucks to install a new compressor. I had prepared for the worst and had already looked up pricing on a replacement. Pricing was running about 400 — 500 bucks for a new aftermarket replacement both locally and on-​line. These guys quoted me $ 1100 alone for just the compressor. I went to the local Subaru dealer in Frederick to check pricing and found I could get a brand new unit from Subaru for $ 600. I’m all for supporting local shops and letting them make a profit but a 500 – 600 markup on a part is absolutely outrageous.
Another shop is going to do the replacement for me providing parts in line with what I found and the labor will be ¹⁄₃ of the price quoted as well. This is the kind of thing that gives auto repair shops & mechanics a bad wrap. I would avoid this shop as I wouldn’t trust them based on my experience.