PODS

I highly suggest not not using this company unless you can be there to supervise pick ups and drop offs of the POD. I got tied up at work and the driver just basically dumped the POD as quick as he could, turned the completely wrong way making it a huge hassle to unload. I called to have it fixed and was told since I wasn’t there it was «at the drivers discretion» and I’d have to pay to have it put where I wanted it. I will never use this service again.

First I will start with the positives. The delivery and pickup drivers were great. Nothing I stored in the POD was broken — but this has a lot to do with how you pack your items. Glass is always packed vertically and everything was well padded and tied securely to the POD.
Now for the negatives. I had scheduled for my POD to be redelivered and picked up well in advance. The pick-​up date for the empty POD would have been the last day of the month of the storage. They delivered the POD right on time. On the day they were to pickup the storage POD, they never showed. I called to find out that the pickup had been canceled without any notice to me. They did not even reschedule the pickup. I had to call and be on the phone for more than an hour to figure out what happened and they could not pick it up for another 5 days. In the mean time, they went ahead and billed me for another month of storage and will not reimburse me. I have spent hours and multiple phone calls to this company to no avail. My suspicion is that they canceled the delivery so that they could charge me for another month of storage — and note that they do not prorate the cost of the storage either.
If I am ever in the situation of needing this type of service in the future, I will not be using this company.

I’ve never been forced to write a bad review until now. Do not use this company. Terrible service and then terrible, nonexistent customer service. Customer service is located in Florida, and they have no authority or control over local deliveries, which may even be done by independent contractors. If something goes wrong there is NO way to get it fixed. Customer service will not even give you the number of the local «managers», who don’t take direction from customer service and don’t even answer their phone calls.
We were given a window between 1130 and 230 on Saturday. The driver called before 8AM (waking us up), asking if he could come early. We tried to be accommodating and told him we would check, but told him our no parking permit was not valid until 9am. The driver then came and left before we could meet him at the delivery location claiming that a car was parked in the space. Customer service was then unable to do anything, and told us (after multiple attempts) that the local manager would not agree to a re-​delivery on Saturday, and because they don’t deliver on Sunday and Monday is a holiday, the next day they could deliver was Tuesday, which is after my lease is terminated.

PODS worked very well for me for a coast to coast move. All of my things arrived unshifted inside the pod and on time. PODS uses a good amount of space to drop off and pick up… make sure your street can accommodate before you book a pod.

This is the second time we used PODS and it helped us save $$$. We rented three pods to move to a new home, with some hired help to move all the boxes and furniture, the cost was much less than a moving company. Especially when the time between leaving our old home and moving to the new one was more than four weeks and we needed a place to store our belongings. The website is quite simple to use, and the chat feature is highly recommended if you have any questions, they will help you.

They left my full container on a slope — almost tipping over so I could not get my things out.
They ripped up my yard and have not fixed it.
They charged me for coming out to place the container properly.
In my experience — no one was EVER available at the local Virginia office to take my phone call. All my calls went through a main office in Florida.
This is a ripoff — please do not use PODS.

PODS short term storage experience was great! Professional and courteous. Have recommended and will use again.

We had a good experience and would recommend POD placement for short term storage.

I loved my PODs — the customer service was fantastic!

The POD is a good idea in some circumstances. Delivery and pickup are easy and generally uneventful. That said, I’d strongly recommend that possible customers be very careful to read the contract. PODs charged me a $ 200.00 penalty for a mistake I made that I’m certain did not cost them anything. It was their right under the contract, but not a great business move. I will not use their service again.

Pods are a great way to move! Once your Pod is dropped off, you can load it at your own pace. No rushing to save money. Scheduling pickup is easy and you don’t have to be there for it. We used their storage facility for two months until we moved in to our new house. This was very convenient since you only have to load your belongings once! Our items stored in the Pod were in good condition when we had it delivered and the drivers are very professional and experienced in placing the Pod in the right spot. In the future, we will definitely use Pods for our moving needs!

I had multiple issues with PODS during a recent move that gave me the impression they are not very organized.
The problems began when I had it redelivered to my new address. When my POD was redelivered, I missed a call from the drive, who left a v/​m that there was no where to put the POD. I had an emergency zoned parking for it, so I think he must not have read the note that it was on a side street. Anyway, I called him at the number he left multiple times, the v/​m wasn’t set up and he didn’t return any of my calls. I raced to the site (wasn’t living there yet) and the POD was there. I wish he has called back to confirm he had found the spot after all.
I arranged through the online system for my POD to be picked up ¹⁰⁄₂₈. When I came by the apt that evening, the POD was still there. I looked in the online system and it said the POD had been picked up and the order was complete, which obviously wasn’t true. I called and they didn’t know it was still there.
Then there were three charges in less than a week for the same re-​delivery fee. Had to call to have the charges reversed. Then saw had been charged an insurance fee for the upcoming month that hadn’t been reversed.
This wouldn’t have been as annoying were it just one of these things happening but when all them happened, I just felt PODS didn’t have their act together or were being professional. By far the most stressful part of my moving was the PODS experience, the permits and everything else were way easier.

It was such a big help. Able to get access to my things while my basement was renovated. It’s big and convient. When I renovate the upstairs I plan on calling PODS again.

The drivers were ok with calling prior to delivery or pick up, but the pricing was unclear and every time I sniffed they were charging me for something else. Just be careful with understanding upfront what all the charges are.

PODS is the way to go for storage and moving. They are courteous, professional and clear on every aspect of using their containers.

Great experience with PODS… the delivery and pick up times were just as they quoted. I found a discount code online and they honored it without a problem. The guy who delivered the PODS was extremely patient, polite and professional! I was not home for the pick up. I must say that my only «minor» issue was that when I called to schedule a pick-​up (I was having trouble doing it online) the woman was a little kurt. After having a great experience ordering the PODS and having it delivered, I thought she would be a little kinder. She was a little short. Also, I was on hold for 10 minutes until someone picked up.

We had a great experience w/​PODS.
The delivery of the POD was exactly what we wanted and we requested the final delivery and pick up on the same day! No problems, excellent communication and service.

We had a positive experience with PODS — used it for storing most of our household items for about 9 months during home renovations (not for moving). The container drop off and pick up were easy to schedule and reschedule (we rescheduled the delivery several times, once with less than 24 hours notice), the phone customer service people were helpful, the pod was very clean, and our stuff came back exactly as we’d packed it. Considering the terrible, rushed job we did packing up glassware, etc, we were surprised nothing was broken. No water damage or smell of anything having been wet during the storage period (we worried that the hurricane might have soaked our pod). Clearly, we had relatively low expectations.
Negatives: (1) We had problems several times with re-​scheduling deliveries through the web site, and had to resort to calling customer service (who were able to help us quickly and smoothly). (2) The pod delivery was about 2 hours outside the scheduling window. And (3) it was pricey — the cost of storage added up, especially when we needed our pod for months longer than expected. However, based on my limited research, the price was about the same as (or maybe better than) storing items with similar companies — and overall, it was worth the convenience of having our stuff picked up and dropped off.
We would do business with PODS again, especially for short term storage.

I also would give zero stars if i could. Stay away from this company.
They took our money. We had to cancel our storage because our settlement date was moved back. They never reimbursed our account. When we called to find out why, the manager basically blew us off and said we didn’t give ample notice.
The worst thing is we were going to re-​schedule, now we are looking for another company.
They are not trust worthy, avoid this company at all cost!

if I could give zero stars I would! I didn’t use this particular location but it doesn’t matter because their employees and policies are representations of the entire company.
1^st The Sales Rep really wanted my business; she ‘beat’ the competitions price to store and transport the POD from Northern VA to Northern CA. Well it turns out this sly salesperson didn’t add on the insurance in order to ‘beat’ the competitions complete (rate plus insurance) price. Then when I noticed after the 1^st billing, I called to bring to her attention, giving her the benefit of the doubt that maybe it was just a processing oversight. Nope! The bastard lied and then told me it was company’s policy not to add insurance coverage after the fact. I argued with her, telling her that is bad business not to honor our original agreement and then impose policy gibberish when it clearly doesn’t fit my circumstance.
Not happy because now I have to fly back out to VA move my things out of the POD into a moving truck and transport my things over 3k miles by myself!