Precision Tune Auto Care

I hope what they have going at least continues or get better. I’m a happy hard to please customer.

Made an appointment for an alignment. The associate was pleasant and helpful. He said it would be about an hour and 20 minutes. I went back in an hour in a half and it was done. Best of all, he didn’t try to up sell me on anything! Will definitely go back.

Update: Its been several business days. The manager has not contacted me at all. Sent an email to the «SVP» that responded to my review, but there has been no reply. These guys don’t care. Taking my business elsewhere and letting everyone I know never to come here.

If I could rate this a no star place I would. First, I brought my car here to have a strange sound under the wheel checked out. let me back tell you that I mostly knew the issue from another mechanic but before that mechanic started replacing the parts and not 100% knowing the issues, I wanted to double check. So I brought it here to get looked at. I night dropped it on a Friday and had to call Saturday at 1:00 to get a status. Mike (rudest person ever) told me that oh, your brake caliper just needed some grease and everything was find you can come pick it up. GREAT! now, 15 minutes later he calls back, oh sorry I was wrong. WTF do you mean you were wrong? So he tells me I need a whole new caliper because the bracket was broken and I told him no thanks I will come pick it up. which magically he recommended I have it towed… no thanks, I lived around the corner and could drive it home.
I get to the office and he blankly looks at me and tells me to have a seat. I did, with one other person in there who he helped. For 15 minutes, I wanted… and waited, no one was there and he comes back and says that oh yeah whoever did your breaks did a crappy job blah blah. and hands me a bolt that was broken saying that it was not serving a purpose and was the wrong size so now my caliper was only being held on by one bolt. mind you, I just had them looked at 2 days before BY ANOTHER MECHANIC and it was it was fine… leading me to come to the conclusion that they broke the piece while trying to put it back on.
long story short. stay far far away from here. I will NEVER come back here. I was referred by someone who has since said things had changed.
Work on your customer service skills Mike.
Clearly they don’t care. As you can see the svp requested I contact him, I did two times and no response

I was very pleased with my experience here and I will definitely go again. I thought it was only first-​come-​first-​serve so I got there around 8:30 and had to wait two hours for my radiator service & oil change. I did hear later on the phone someone making an appointment.
Great prices – I was able to use two coupons and get my cooling system flush for $ 79 and my oil change for $ 15.
Cindy was really nice and was honest about the wait time. I actually ended up getting out of there 15 minutes before she said!
Everything went smoothly and the office is nice with a TV and a Keurig and bottled water.
My only complaint is that my driver’s side floor matt looked like it got some grease stains – they should’ve put something on there before getting in.

My car died on 270 and my insurance offered to tow it to this place, I knew nothing about it, and with only 1 review on Unilocal I was a bit nervous. They were incredible, excellent customer service, she even offered to give me discounts that I didn’t know about including their current alignment deal and oil change coupon. I am thrilled and will always go back.