Soft Touch Nails & Spa

I had a great experience! They didn’t rush their services, took me quickly as a walk in, let my friend and I sit together, and for our pedicure I was able to stay in the massage chair as my nails dried instead of putting on the flimsy flip flops and sitting in a normal chair as they dried. My feet look great, I’ll come back!

Never again. First off I got a Spa pedicure… And he gave me a basic pedicure… but charged me for a spa pedi… I walked in at 5:00 … I left at 5:17. he cut me not once… Not twice but three time’s. When it came to painting my nails he literally painted half of my nail. Left them all gunky. I asked for him to redo it. He refused and didn’t understand what I wanted… So left and I went to Candle day spa to get them fixed. super unhappy.

NEVER AGAIN! I am from out of town and needed my nails done for a wedding. I should have walked out when I notice the technician remove the instruments from an open «sterile» package. Unfortunately, my better judgement did not prevail. He did my toes then brought me to another station to do my fingernails. He ended up handing me off to someone else because one of his regulars came in. At this point, I noticed him wiping off the instruments he used on me with his fingertips and putting them back in the same «sterile» package and putting the package back into the cupboard, presumably to be used again! The young lady who did my fingernails opened a fresh, sealed package and proceeded to give me a manicure. At the end of the day, not only did I potentially get exposed to infection, 2 ½ hours later, my manicure still wasn’t dry. Unbelievable! Shame on me for letting him proceed after noticing the package wasn’t sealed but I did ask to see the manager. There was no manager there so they pointed me to a woman who I told my story to. She was polite but clearly either uninterested or there was too much of a language barrier.

Let me start by saying I am impossible to please! I Came in for the first time today and randomly got paired with Ann. The pedicure was great! Best foot and leg massage I’ve ever had, and that says a lot because I’ve had many many pedicures. She didn’t rush and her massage didn’t feel like she was trying to take my legs off! Lol. She did some acupressure, which was nice (I know because I’m an esthetician) she shaped my toenails well and polished them well also. I will be back to visit Ann in 2 weeks!

Read the reviews on Unilocal,Google as well I asked around the area about a good nail salon. I decided to try this one since I got good feed back.
My experience was excellent, the atmosphere was very relax also very clean as well it did not smell like chemicals like most nail salon smell, which is a plus. John did my nails he was very professional, my nails look amazing. I did have a little fluke on one of the nails so went back to John showed him and he took care of the problem plus he made sure all the nails look the same. I am very happy how everything turn out. Will be returning.

I’ve been here a handful of times when I had to do some shopping at Wegmans after. The staff is not particularly warm but they aren’t rude either, and there’s usually enough people working that there’s no wait.
I’ve had gel manicures and pedicures here and don’t have any complaints. I actually really like the gel polish selection since they only use OPI and another brand– the name escapes me lol but I’ve used it and it works well. No cheapo gel brands here!
The gel manis are about $ 5 more than average in the area but you get paraffin wax with it.

Alrighty… My husband is in the military so we have lived in many places in the US, I have been to many Nail places and by far Soft Touch nails is my favorite!!! I ended up going to Soft touch because I went to the nail salon right next to Giant eagle on 7^th street for a gel manicure and the first thing i noticed was the smell, that acetone smell that gives me headaches! Then the lady cut me (well accidents happen right?) So I was cool about it, she finished the French manicure, nothing fancy about it, hand massage was OK but well 2 days later the polish was peeling!!! Went back… they fixed it (weren’t happy about it) and it peeled AGAIN!!! Well I swore to never go back there again… I went to Soft touch nails (at that point the French manicure looked horrible) and I immediately LOVED how the place looked like, no acetone smell (never), ALWAYS VERY clean and the staff is always friendly! John (the owner) greeted me right away and asked me how he could help me, so I showed him my hands and told him I wanted a French manicure! Best service I have ever had! From that day, I always went back and john was my nail person! (I would go every 2 weeks) Their pedicures? Amazing!!! Hand massages ?? Awesome !! And i loved the wax dip at the end!!! We are now in Alaska, and I miss Soft nail touch so much! Up here for a manicure and pedicure, expect to pay almost $ 100 so their prices are def not bad! I will be in Frederick next month and guess where I will be stopping by for Mani/​pedi? :)

Just OK. There are no frills added to service. Actually, my nails weren’t even cleaned before starting. I was a walk-​in for pink and whites. I waited about 10 – 15 min while a tech took a break, understandable but he returned smelling like cig smoke which was unpleasant. The staff is polite, friendly, and not pushy but kept stopping work to gossip. At one point my guy stopped to show a YouTube video to another tech. Sanitization was about average. The condition of the salon is above average. No nicks or cuts during application. My only real issue is that I notice slight mis-​shaping to each nail. I expect 1 or 2 flaws but not every nail. In most cases, one side is thicker than the other or they didn’t file straight. I can correct this on my own but it’s not why I paid $ 55. Not sure if I will return.

I love going to this place with my daughter. The technicians are always friendly and they do great work. Great place to get pampered!

This place was referred to me and it exceeded my expectations. I’m use to nail technicians rushing and doing and average job but the woman I had gave me her full attention and did an outstanding job. I got the spa pedicure and I highly recommended it. I will definitely be back soon

Wow. Not sure an experience could have been worse. It’s only getting one star because you have to. Honest review gets ZERO stars.
I stopped in here because I had broken a nail, and my regular place was busy. The woman who acknowledged me when I first walked in had ear phones on & called out to me from where she was sitting. When I told her what I needed, she took off her earphones to come up to the front.
She told be to choose a color, which I did immediately, only to sit and wait for 10 minutes as I watched one tech sit at her station on her phone.
When I sat down and explained I needed a repair, the girl took out a box of tips. I told her that I don’t have tips, I have overlays on my natural nails. She then tried to pry up the remaining acrylic (which wasn’t happening), then finally got up to get a form.
When she started placing the forms, I knew I was in trouble. They were misplaced and crooked. But I figured I’d give her a shot. As she applied more and more product, my thinly enhanced nails slowly turned into thick, disgusting monsters. She took off the forms to file & shape the nails, needing much time to thin them down. After several minutes, she told me to wash. When I had a chance to look at them, I knew I would be asking her to fix them.
When I say back down, I told her they were too thick and crooked, and she needed to fix them. She quickly defended that ‘repair is not the same as new’, and I told her that repair or not, they were disgustingly thick, and slanted to the side. She reluctantly began to file again.
It became clear to me that she was not very good at what she does, and was certainly not used to people calling her out on her mistakes. When I looked them over again, I was still unhappy, but before I could mention that perhaps she should learn to place a form properly, she began to yell at me, telling me to go to the place I usually go and have them fix it, and to get out, because I waste her time.
I, of course, walked out.
On my way out, another patron stopped me to ask what the issue was. I told her, and she says that she was unhappy with the service as well.
Needless to say, I won’t be returning, and suggest you don’t come here either. From here on out, I’ll stick with Johnny’s on Crestwood.

I came here to get my nails filled and had the worse experience I’ve ever had at a nail salon. She didn’t clean the nail polish off my skin and didn’t even come to check if everything was alright. Do not support this place, it’s the epitome of unprofessionalism. It smelled horrible, it was dirty and everyone was rude and mean. I left in a horrible mood.

I have no idea why this place has such low stars. I tell EVERYONE to go here. John is so friendly and always makes time for myself or my 5 year old little girl. Every one of the techs is always smiling and they’re more than happy to carry on a conversation with you (not like most places). I hopped around nail salons for years like most people until I found this place. His prices are great, everything is sterile and it’s beautiful inside (not like most nail salons).

This location seem to be packed to the max, but they did not have the staff to accommodate all the people that were coming into the place. I will have to try another location. I’ve never waited longer than 20 minutes to get my nails done.

So we went to lee nails and we loved it so we went to try something new so I told my mom to go to the one near wegmans she said it was alright one week later she has a fungus on her finger. I recommend never to come to that establishment.

I have only visited for pedicures. The salon itself is really clean and looks great. Nice lighting and it feels high-​end without being super expensive. There’s a front section for manicures and a back section with 8 really nice massage pedicure chairs.
The nail technicians are friendly enough, but can be pushy and communication seems to be an issue. They pressure you to upgrade to the spa pedicure ($ 30) vs. a classic pedicure ($ 20) and – in my case – even though I said no to the spa pedicure multiple times, in the end they went ahead and did a spa pedicure anyway and then charged me the $ 30, which obviously felt very shady.
In the end, I wasn’t super pleased with the quality of my pedicure.
Also, huge inconvenience — they do not allow you to write in tips if you’re paying with a credit or debit card, so be prepared to have exact cash on hand for a tip.

New (I was told they opened 3 years ago — apparently the owner takes good care of the place because it looks like they opened yesterday), clean, friendly nail salon with excellent service by Danny! Definitely the best nail salon I have been to in a while!
I hate it when I pay $ 30 for a pedicure that looks so bad a child could of done a better job (and then they still want a tip) — I’m glad I finally found an awesome nail salon worth returning too!