Lee Hill Auto Service

8:12AM — Peeps, this is the time I left this facility after dropping off my car for state inspection. Keep in mind they open at 8AM.
11:00AM — I call for a status update. They say I’m next in line. REALLY?! When I parked in the state inspection lane, there were only two cars ahead of me. Receptionist says she will call me (she probably hinted that I shouldn’t call for status updates).
1:30PM — I finally get a call. She says it will take half an hour to replace two tires.
2:15PM — I am writing this on here to remind myself (and others) that I shall never come back here again. What kind of state inspection takes 3 hours just to be NEXT in line. And a whole 6+ hours total!!! I’m still waiting for my car at this very moment!!! I’ve owned a car in Virginia for 6 years and the state inspections have NEVER TAKEN THIS LONG. It’s only the 26^th and granted it’s a Saturday, but I could go to the effin dealership to get faster service.
Update — She called me at 2:35pm to tell me my car was ready but I was already half way there because I wanted to go in and stare at an employee until my car was ready. I decided to remain calm and ask if it was typical to take this long for a state inspection on a Saturday. She said no and said, «I do apologize.» Although an apology was offered, I don’t think it was sincere and I don’t think she’d care if I ever went back.
To the manager or owner: if I would have been told that it would take 6 hours for a state inspection, that would have been no problem. But instead I assume that because I had left my car there, your workers put other cars ahead of mine. I am never coming back here and after telling others on Facebook, one of my coworkers agreed that your business is shady and she never went back. Thanks but no thanks for your crappy service.
Their sister business is 208 Tire & Auto Repair. I thought about having my husband get his state inspection there next month but no need to make the same mistake twice. It would be good to support local small businesses, but the dealership had never taken 6 hours for a state inspection.

Lee Hill does excellent work and has wise and genuinely kind staff.
Their repair work is superior. They’ve done great work on both of my household’s vehicles (both older cars), offering detailed explanations of the repairs, what has to be done now, and what to look out for down the road.
Their prices are reasonable, and they offer rides and loaner vehicles. They can give you great advice, too, and they’re a pleasure to talk to. A friend of mine went in when the latch to her hood broke, and the mechanic rigged something up for free that’s worked like a charm for at least two years now.
It’s not often that you find a business that honestly cares about its customers and takes pride in its work. Lee Hill is like that. I definitely recommend them.

They suck i had the unfortunate pleasure of taking my car to this place. Check Engine light, I was told one problem with the car, (600 $) worth. Go to pick the car up thinking everything was good and I’ll be damned if the damn cel came on again. Take it back on a Friday so they can check it out. Get it back Saturday afternoon with a good clean bill of health only to have the CEL come on again on my way to work… The Top manager is clueless the head mechanic is not that great of a mechanic in my humble opinion. I wouldn’t want them to change my oil. STAY AWAY STAY FAR AWAY…