Rosner Collision Center

I would give 0 stars if I could.
I was visiting my sister for a few months when my car was sideswiped. The passenger side fender and front door were damaged. After the work was done, I discovered issues with trim, overspray, and the paint itself (crease in the paint on the front passenger door, paint on the repaired areas wasn’t as smooth as the original paint on the rest of the car and had a yellow hue).
My service advisor, Sheila, initially told me Rosner would charge me an additional amount to match the paint. I called Steve Moore, Production Manager. It seemed very unreasonable I should have to pay extra because they did poor work. After he looked at my car, he explained they would have to blend into the rear passenger side door but assured me they will not «chase the issue around the car». After picking up my car the second time, I noticed the yellow hue to the paint now extended into the rear passenger door panel.
I explained to Steve I was permanently moving to California. He knew I had consulted with a body shop in Columbus, OH regarding the work. (I had previously lived there) He said if I took the car to the shop in Columbus, he would work out a deal with them so they could fix the mismatched the paint. I was not able to stop in Columbus, OH to have work done on my car on my way to California.
After arriving in California, the BMW dealership estimated the repair is $ 2800. The BMW advisor also noticed the blending had extended to the front bumper and each half of the bumper was a different color, it appeared Rosner had tried to blend into the front bumper and never told me they were doing that. I called Steve. He would not agree to have the shop here fix my car. He admitted he was able to see the paint discrepancy the first time I returned with my car.
I tried to escalate the issue to Clay Huber, CEO of Rosner Auto. Tom Olney, COO, responded to my complaint. We went back and forth via email and phone. I sent photos on several occasions. The BMW service advisor emailed him also. Tom initially offered $ 400.
I have been trying for over a year to get Rosner to stand behind their work. I allowed them to try to fix the issue with the mismatched paint and they failed. In fact, they made it worse. 4 panels rather than 2 now need to be repainted. In my last conversation with Tom, he said «there is no middle ground» and Rosner would not take any further action regarding the work they had done on my car. Rosner has a lot of negative reviews on various online sites. I am still hopeful they will take a step towards earning better reviews from their customers and do the right thing in this situation.