Sullivan Auto Trading

This place is run by dishonest people. I purchased a vehicle and was told the extended warranty would cover everything, including the transmission. I never received my warranty paperwork until I contacted the company and requested the info. From the time I left the lot, things starting going wrong with the vehicle. When pumping gas, it would not automatically stop when full, but would overflow — everytime! The front passenger seat belt would no longer click in lock. The front driver’s side tire all of a sudden starting making a sound and two days later the brakes didn’t work and the brake pad literally FELL OFF THE CAR ONTO THE GROUND. I was lucky that I was pulling into a parking lot when this happened and not driving on the highway with my child. There is no way a brake pad would just fall off for no reason. They inspected the vehicle the month before I purchased the vehicle. I emailed the sales rep regarding the warranty info and never received a response. Once you purchase a vehicle from these people, they are done with you. I highly recommend NOT purchasing a vehicle from these crooks and liars.

Went in to look at a SUV. Saw the photos online and looked good to me.
I was sitting in waiting room waiting to speak to a sales rep… when I overheard a conversation between one of the owners and an employee.
The owner/​manager had the gull to tell his photographer to use photoshop to edit car pictures to remove dents, stains and other blemishes off of the pictures they post online. I was happy to hear the employee tell his boss flat out no. He said something to the effect of it being dishonest and he wouldn’t do that. The boss then told him to hide stains by avoiding them with the camera or putting floor matts over them. The employee still said no.
Bravo to that young man for standing his ground… even if it probably ends up almost costing him his job.
Shame to the owner for trying to decieve his customers. Used cars arent perfect. Nor do we expect them to be perfect… but trying to get employees to edit photos to lie to customers is just pitiful.
I decided not to buy a car there and left in disgust. If the owner is trying to hide defects instead of showing them, what else are they trying to hide mechanically undet the hood?
Great and helpful employees and great photos on their website. Unfortunately though it seems hindered by a dishonest owner trying to lie to customers. Prices are good, but it looks like you get what you pay for.
Also noticed a lot of tire pressure lights on in the photos of their cars. I guess owner is to cheap to get them fixed.

Horrible customer service experience. As soon as the sale was finished my business was no longer important. From the start I knew they were crooks because when they appraised my car for trade in the salesman tried telling me I had a coolant leak when simply my windshield wiper fluid light was on. I was constantly getting «shoved off». After the sale was finished Will (the salesperson) said directly to my boyfriend and I «there’s a bunch of people behind you guys you know how business works» and shoved us off to some other person to get my temp plates. Almost a month later, I called the sales person (Will) because I never received information on their suggested bank I financed with and my payment date was approaching. I left two messages for Will regarding the issue and didn’t hear back until he left a sketchy message on my voicemail saying somehow my messages got deleted. Tried calling the business again because I still haven’t received my plates and registration the person picked up (which I thought to be Will) answering the phone with «hold on» then passed the phone off to another representative. There’s a lot of competition out there, as a customer I felt unimportant and it’s obvious what Sullivan Auto Tradings main concerns are here, simply the money.

Poor customer service. Just because we couldn’t make a deal this time, doesn’t mean I couldn’t be a future customer. But you won’t get that opportunity now!

We saw the good reviews for Sullivan’s and looked forward to buying a used car from them. While the spiel about their «family-​owned business» practices was reassuring, at first, there were several elements of our purchasing experience that were extremely disappointing. First of all, they wouldn’t budge an inch on the price; most places are open to negotiation, and the car we were interested in was $ 1500 above the KBB fair purchase price. When they printed off the records to show us how much money they had put into the car, to help justify the price, they had to quickly pivot when they realized they *hadn’t* given the car anything more than a detailing – which, suddenly, proved how *good* the car was and justified, circularly, the price again. We took the car to an independent mechanic for confirmation of the car’s condition, and while he agreed it was in good shape, he also agreed that the price was too high for the mileage and age of the vehicle. Sullivan’s wasn’t fazed. Secondly, we pointed out several concerns with the vehicle that they promised to address before we took it home (topping off liquids, arranging for someone to come fix a chip in the windshield)– only to discover when we were home that they did not. Thirdly, they sent us home with tags so faded that we got pulled over by a policeman five minutes into our hometown; while Sullivan’s overnighted new tags to us, it was irresponsible to send us out the door with those in the first place. Overall, we expected better.

We were interested in a Honda that had a previous accident according to carfax. Made rattling sounds at low speeds. We asked for a similar vehicle and liked the second one a lot more.
Take your car to a dealer to get it checked out before you commit to buy. They let us do this and the dealer found a lot wrong. It’ll cost you $ 95 but it’s worth paying that to get peace of mind. I’d rather spend $ 95 and have no car than spend $ 6k plus fees on a car only to turn around and spend another $ 3k (that’s how much work it needs) to fix it because they didn’t disclose anything. Yeah some stuff is really minor but there were major repairs needed like 1. The timing belt looked original. The car is 10 years old and has 97,500+ miles. Our research shows it needs a timing belt replacement every 100k miles OR 7 years. That’s an expensive repair. He tried to say his mechanic said he has seen cars go 120k miles before needing one. Well what about the fact that it’s 3 years overdue? 2. Power locks weren’t working on 2 doors but he said he’d fix that.
3. One bald tire which I noticed, 1 leaking tire which cannot be fixed and needs replacing. I don’t know how the vehicle supposedly passed inspection in February.
He refused to replace them.
4. Motor mounts are busted.
5. Oil leaks.
The list goes on.
I told him I could get a rate of 6% with my bank and he said he could do better. Sounded all big and bad. He called the same bank I dealt with. Lowered it to 5.99%
Seriously? .01%
They’ll make you think someone else is interested in the car. «Were you the one who called about it this morning?» No, but we know the tactics.
He would not reduce the price so we could get someone we trusted to do repairs.
Needless to say we won’t be getting a car here.

I had a great experience here shopping for cars. Don’t listen to the other reviews here on Unilocal.Check out Sullivan’s reviews at
. Over 100 reviews, almost 5 stars. Austin was great, really professional, patient, not pushy. Thank you so much! I’ll definitely be back!

No dedicated salesman, i dealt with one of the owners directly and You would think he would go above and beyond but i had a horrible experience. They do sell high mileage cars which is fine but definitely screwed me over in the aftermarket warranty as they canceled it after me buying the car. Obviously car had issues but with a warranty i had peace of mind until the car broke down and i found out my warranty wasn’t valid. Long story short avoid at all cost.
Chances are if its too good of a deal it probably is! You been warned!

I sold my car to my boyfriend who needed it for his daughter. I went all over the place looking for a reliable well made car. I had the Mazda product before and love them. After searching and being lied to over and over and over – and I am talking at the big name dealers – I found Sullivan. I was hesitant because 1. Not a big chain dealer, 2. Never heard of them. I was impressed with their inventory. They had car to meet every budget. I worked with Austin Sullivan. He just about bent over backwards to help me settle into my new/​used car. There were some things I wanted «fixed». Nothing major. He didn’t have to do any of it. It was clear that it was selling «as is». He repaired everything. All of it. There was no hesitation and certainly never made me feel as if he was doing me a gigantic favor. I will buy again from this group. I highly recommend this place. The guy who was angry from the other post… not sure what in the world he could be talking about. Love this place.

Thought we were getting a good deal until we went out the door. Purchased a 2008 Honda coupe two door (black) April 2013 for my daughter. Dealt with various brothers that seemed to be multi-​tasking every single minute… or otherwise attention deficit. Not sure which. Either way, thought a key for the ignition to start the car was standard and to be included. They charged me $ 108 and to top it off, when my daughter drove off thinking all was fine, we received two calls back to back from the dealership slightly panic that we were not going to pay for the key-​fob. Figured they needed it that bad, they could have it. John said; well «I did cut your deal, so I don’t know if you were upside down in it or not». In fact, we traded a paid for Grand Cherokee for a smaller vehicle. Watch what you think you are getting and be a wise shopper from bumper to bumper is all I can say. Sincerely, pissed…

4 stars for customer service. I was in a bind and needed a car ASAP. I drove from Manassas, VA down to Sullivan Auto because a friend recommended this place. I looked everywhere here in Manassas and only found POS cars.
When I went here I found a car on the lot that I loved and was ready to make a deal when the owner of Sullivan came over and asked me some questions. He said he had a great car but it needed some items fixed before he would sell it. They fixed the items and then sold me the car. I got the car home and as the weather got warmer that week realized that the AC had a leak. Since I bought the car «as is» I thought «great, now what» I decided to call them and explain what was going on. They had me bring the car in to «look at it». They said it had a leak somewhere and they added dye to find the source. They found it and fixed it and did not charge me a dime!!. I got the car for a steal and they fixed an expensive problem for free. It does not get better than that.

I wish I could give this place zero stars but I can’t. This place is run by crooks who will tell you one thing one day and then the next day completely change their mind. No one is on the same page when it comes to selling cars and as for their customer service that’s a –5 stars. Also watch out and really look at the car because they will forget to tell you about problems even as big as THE SUNROOF LEAKS. I will never buy a car from these worthless people who call themselves car salesman. STAY AWAY AT ALL COSTS!!!