White Oak Animal Hospital

I’ve been here many times and I am generally satisfied with the care my dog receives. The women at the front desk seem friendly, and I can usually get an appt. in a reasonable amount of time. I never felt a real connection with any of the Vet MDs though. I feel like they are quick to order a ton of expensive tests or procedures. I have Bulldog and know they come with a lot of health issues, so I do not mind spending when its necessary. However, my pet peeve is when Vets try to add on unnecessary medications/​tests. That is the quickest way to turn me off to a practice. I work in healthcare so I have a well rounded understanding of treatments and testing. So I know when I’m getting ripped off. This past time I saw a new, young looking Vet MD (won’t name names), but I wasn’t impressed with the $ 500.00 worth of «recommended» testing she ordered. However, I talked to Dr. Bell (I think) when I called back to schedule an appt. for his blood work. I really liked her upfront and straightforward approach. If we are back for any Bulldog health issues I would like to request her to see my dog.

Love this place! Staff is friendly and process for checking in /​out is very well organized. I love that you check out in a separate area than the waiting room so you don’t have to go back through the main area with your pet. We have large dogs who aren’t always friendly with other dogs so it’s great for us. The vet that we saw was attentive and so sweet to my big baby girl. Gave her plenty of attention and wasn’t at all bothered by her size or shedding or just doing her dog thing! I’ve seen many vets that are put off by large dogs or don’t even seem to like dogs at all. Definitely dog lovers here and the care provided is top notch. Will never take our dogs anywhere else!

I have been bringing our babies here for several years. Unfortunately, this animal hospital has become more interested in money than concern for their patients. Such a disappointment since this used to be a great place for animal care.

I used them 3 times and 3 times was the strike out for them. I give them 2 stars due to they were able to get my corgi in at last of the minute to board her but what I don’t like his that they keep the animals locked up in cages the whole time in the back with only a once a day let out to play. They also groomed her each time but they didn’t cut her nails! What that was part of her grooming. After the last time I finally went to Calypso kennel and they do a far better job and they actually treat your pets with love! White oak does not!

Dr. Pepper and Dr. DeLauter are awesome. The vet assistants are great. The front office staff could use some improvements. The office is clean, which is nice.

I am from out of town and I have a dog who was just treated for heartworm. My dog was having complications from the treatments and I needed a competent and comprehensive exam. Luckily I found White Oak Animal Hospital. They were great and I felt that my dog received quality care.

I just wanted to take a minute to say how completely amazing the staff at WOAH is! I came in today with a baby strapped to the front of me, a toddler hanging off one hand and a VERY excited 18 month golden retriever dragging us around even with a hurt paw. The staff swooped in and relieved me of the crazy puppy, took us back to a room immediately and even came in and entertained my toddler when he started to cry because they took his dog to the back for tests. Plus they checked us out in the exam room so I didn’t have to wrangle the dog and the kids and pay our bill! Oh and the bill was seriously 3x less then our old vet with 5x the customer service!!! I highly highly recommend them :)!

I think my baby has seen most of the vets here over the last four years. Dr DeLauter is by far my fav and I try to always get her. If I can’t get DeLauter (which is rare), Dr Pepper and Dr Skarbeck were also really good with my baby. Dr DeLauter is caring, patient, and clearly has a love for animals that shows when she’s with you. Since my senior cat is special needs, seeing the same vet is important since rehashing medical history can lead to long frustrating conversations. Even when I haven’t seen Dr D, Dr Evans called her to review her findings on one visit back November. During ²⁰¹²⁄₁₃ a speciality vet recommended a full GI biopsy (either cancer or IBD) and the vets at WOAH recommended against it for a variety of logical reasons, which DeLauter explained to me. It was the correct choice. Yes I’ve spent tons of money here, but it doesn’t have to do with their prices. When pricing out a service, WOAH was in line with a low cost clinic in Richmond and they would keep over night, which the other place wouldn’t! The front office staff is amazing and friendly. I don’t think any of their techs or front office staff have been rude to me. Their facility is clean. I’ve always had the mentality, if you like a certain vet, keep appts to that person as much as possible. A little inconvenience is worth getting someone you like and trust with your fur baby.

I really like this place. I took my cats to other places in the beginning when I first got them and I never really liked the other places. I bounced around and eventually ended up here.
I have been with them for the last few years and they continue to treat the animals kindly and gently.

I brought my dog to White Oak from another practice I was very unhappy with. I was extremely happy with our experience during my dog’s exam. The staff was courteous and knowledgable. They went over how much everything (shots, tests, etc.) were going to cost and gave me several options to choose from. When we discovered my dog needs a tooth pulled, they gave me a detailed estimate of the cost, which was very reasonable and did not pressure me into making decisions about anything (unlike the last vet we went to). I appreciated their willingness to listen to my concerns. Dr. Pepper and the vet assistant were very attentive and loving to my dog and she loved them, which is the most important part. I am glad I have finally found a vet I can trust. I highly recommend them.

We were referred here by another vets office to have our 15 yr. old Sheltie put down. They were more than gracious to my husband. In the midst of construction, one of the vets stepped out to ask the guys to stop working so my husband could have a few quiet moments with our dog. After she was put down, they made us a plaque with her paw print and wrapped her up in a box so we could take her home. A few days later I recieved a sympathy card from them expressing their concern. Then just today, I received a card from a non profit organization that helps people in need of funds for emergency care for their pets. They had given a donation in my pet’s name. I was speechless. Their kindness and overwhelming consideration has been such a blessing to us. I highly recommend these people. You’ll not find a more caring facility.

I have been coming here for like 15 years, always very happy here friendly clean. I have 3 dogs. and have been very satisfied. but lately i have been disapoint in the groomer, I have my dogs shaved in the somer because they shed so much in the summer. I have had in done before else were, so I am aware how funny they can look when shaved, but last year my dog looked very wierd around his neck, so i was very clear about how i wanted it. but when i picked him up this time they gave him a poodle tail. since he is a border collie, Its not that cute. well the groomer wasnt there to talk to so they gave her a message. she called twice to talk about it. and left a message which sounded like she was annoyed with me for complaining.
He also had an exam while he was there, and checked a lump on his chest. and it looked the same, but when i checked the lump I found two. when i called to tell them that, they said i would have to pay for another exam. Really! come on, after him bing a patient for 10 years, could you just check his lump.

I don’t think I have the words to fully express how wonderful this vet office is. I had 3 cats and 1 dog that have been going there for about 4 years. I’ve never had a bad experience, and have nothing but wonderful words to say about them. Even when I had an animal emergency on a Saturday they agreed to fit me in, there was no extra charge. When it came time to put my wonderful cat to sleep due to cancer I couldn’t have asked for more empathy and sympathy. We also had Dr. Pepper to help us through that horrible time and she somehow made it just a little more bearable. I don’t know what we would have done without her. On a happier note we also recently kenneled our dog there for the first time. For once, when we picked him up he didn’t show any of the usual timid, «you left me alone» behavior. He was clean, happy and smiling. I well never take him anywhere else again.

We’ve used this vet for a couple of minor things, like getting our dogs nails clipped. I had a very sick cat whose time had come, and the staff here really were very sensitive to the situation. I had my 3.5 year old son with me, but I really wanted to be with my cat when they euthanized her. They volunteered to give my son a «tour» of the facility, showing him dogs and cats, but he didn’t want to leave me, so they brought in crayons and paper so he could color. He had no idea what was going on 5 feet away from him. The vet (Dr. Pepper– that’s her name) and a vet tech were very sweet and explained everything (although I have done this before, unfortunately), and although it truly sucked to have to do it, they made it bearable. I will request Dr. Pepper for my next visit. Thank you ladies, for making a horrible day a little easier.

I have to say the vets and staff at White Oak are really some of the most caring people I think I have ever met. We moved down from Fairfax, VA a few years ago. After we moved down to Fredericksburg, we would pack up our dogs (an Irish Wolfhound and a Dobie Shepard mix) to get there care.
We decided to adopt a new cat and when it came time to get him fixed I decided to give White Oak a try. While their love and care of our cat was amazing, it was nothing comparef to the compassion shown a week later when our Dobishep suddenly became ill and passed away.
She was a bigger dog at 100 lbs. and we had her there almost every night that week trying to find out what was wrong. In the end it was nothing they could do for her, but they loved her till the end. She passed at home and they made all the «funeral» arrangements for us.

Great vets, friendly staff, through exams. Have been going there for years and really like it.