Fix Auto Watsonville

Fix Auto Watsonville repaired my car and did a great job. I was out of town at the time, and worried about finding a good shop. My insurance company State Farm recommended them and they did a great job. They finished my car early and the paint looked great. The staff was helpful and the facility was professional.

My fiancé took his car here to get it «fixed». After some lady hit his parked car. he got a estimate from them. Took it to them thinking they were going to fix it for A huge amount. When receiving his car he noticed a string hanging from his soft top and thought nothing of it. but, later to notice after a night of rain and about to head out his whole interior was wet !!! They had ripped his soft top. And he started inspecting his car and noticed air bubbles in the paint!!! Are you serious?? They did a lazy job im sure they did not use those couple of thousands on it looks more like the type of service you get at a cheap place for 1K. My fiancé called his insurance and they transered him to the auto center and he told them what was wrong and the guy denied and was lying; so unprofessional. the guy thought the insurance had hanged up but at the end of the whole argument the insurance was still there and left the guy on the phone speechless

I had a nightmare of a bad experience with WAB.
Instead of being WAB I am MAD!!!
Golden Guarantee paper was not honored and not worth the paper it is on.
Shame on you… for putting me through what you did to me…
I gave WAB every chance to fix the problem. Instead I was shown the backdoor.
Thank goodness for the California State Auto Bureau Agency and Small Claim Court system. Plus my time and money to get justice…
Shame, Shame on you WAB…
All I can say… BEWARE…
Never ever again for me EVER!!!
You blew it!!!

A car rear ended our Ford Focus in Capitola. We took it to Fix Auto in Watsonville to get it repaired. Thanks to Sandra Rojas our Service Adviser, the whole process was made easier for us. She was very professional and gave us great customer service. Our car is repaired and we are happy with the results. We highly recommend Fix Auto. Thanks Fix Auto !

After talking to the owner of the establishment I was very impressed on how my complaint was handled. He was very prompt and I was very satisfied with the outcome. I would bring my car here again.

This is a very outstanding auto repair shop. I had knocked off the rear view mirror on the passenger side about five years ago. They glued it back on at a reasonable price and in a timely fashion (several hours.) Recently I did the same thing again. When I asked for an estimate, the very excellent service manager said simply, «We’ll take care of it.» I sat for an hour in their very nice reception area, drinking a delicious cup of coffee, then received my newly repaired car, with a parting comment from the service manager «Happy holidays.» Spectacular service from outstanding people.

A very professional shop and helped intervene in a tense situation.
Late last month, one of the kids at the School where my wife works did not set her parking brake and her car wound up rolling into our BMW. The father of the student is a friend of WABs owner and requested that we take the car to WAB to get it serviced. After coming off a very long and arduous lawsuit last time someone hit our car, I was not looking forward to dealing with insurance companies again. So I agreed to the work being done directly providing the father signed a document stating he was accepting fault and would pay for the repairs and expenses. The father became agitated and very difficult to deal with at that point. Luckily, Mike the owner of WAB stepped in and helped get everything setup. Once we got there, the front office team was very professional and worked quickly to find a rental car that was suitable for my wife. The damage was not major, but they were thorough and made the repairs and had us in and out by the next day. Communication was awesome. The job finished late in the afternoon on a Friday and my wife was in downtown Santa Cruz when it was ready. The staff stuck around until she could navigate down Highway 1 close to 7 PM to get her the car back. The car looks as good as new. Although this is not the way I wanted to learn about this business and hopefully we wont need to come back, they will get my business should we need bodywork in the future. Thanks WAB!

My car was damaged in a hit/​/​run and a few weeks later we were in an accident. Watsonville Auto Body was able to fix both areas and worked with us on the price so that our insurance settlement more than paid for the repair work.
EXCELLENT results and fantastic customer service. Rudy Delgadillo went above and beyond to ensure that we were happy with the work done and to also work within our budget. They matched the color perfectly (difficult color to match) and the car looks brand new!
The shop is immaculate and they delivered the car before the promised date. My highest recommendations for WAB; really a class act!
Thanks so much Rudy and the team of WAB!

This is a first rate professional company. From the moment you walk in the front door. The receptionist is polite, intelligent, and professional. They give me a estimate, said they could take me in two days. My appt was just when they said, dropped me off across the street. Said it would take 2hrs. Picked me up, car had been washed. They did an excellent repair at the cost they estimated. Gave me a thank-​you gift. Rudy was great. My car isn’t garaged and Rudy suggested a detailing before salt air does permanent damage. So my next dealings with this company will be a full auto detailing. Nancy Borth

I went here a few months ago for a repair with my insurance. Wow, some great people and a great repair. Thanks a ton !!! I am not so happy with my insurance company, but the shop saved the day with working out some arrangements while I was out of town during the repairs.

This is my third time coming to them and I have been completely satisfied every time. My car always looks great and they try hard to get you back on the road in a timely manner. They work with me on obtaining a rental car and pass on their rental car discount on to me. I am very happy with them. They are always friendly and courteous.

I just picked up my car from WAB and I’m really happy with the whole experience. They made it so easy for me, their staff is on top of their game they even have a progressive ins agent on hand! Rudy was very accurate about the time frame and the estimate. My car looks better than ever… Major perks are that they have Starbucks coffee and good reading matériel in the lobby and my car was fully detailed when I picked it up. WAB really does go above and beyond! Thanks guys!

I have an after market kit on my car. When my friend backed out of my driveway and took most of my rear bumper cover off with him, it was time to call Watsonville Auto Body… or as I like to call it WAB.
All of my repairs were covered by my friends insurance company and the car looks better than when I bought it.
When we got the car back it had been cleaned inside and out, which was a total bonus because generally it looks like I live in that car.
We had an awesome experience with a friendly staff that did everything they said they would and in a timely fashion.
I highly recommend this shop.

update; I received a call from WAB on 9÷23÷12 and they asked me to bring the car back to have the undercoating corrected. Since I had gone through this before I requested some reassurance from the owner that it would actually be completed this time. I received a really nice email from Mike the owner and he said he would handle the correction personally. When I picked up the car the undercoating was indeed correct and the car had been detailed. I could not ask for better customer service and personal attention.

Just got my car back — pretty straightforward bumper repair with some underlying damage, but they brought the car back to looking new… all over.. The care they put into making sure even this minor repair was done right, and that the car was «dressed to impress» was evident — these are people who love what they do. Their price was entirely competitive with other bids. Everything came in exactly as quoted. They took an extra half day, but they appear to have spent that time detailing, which I didn’t expect. Wow. Feels great to support a local business that still works their heart out, is trustworthy, professional, and super friendly. I’m hoping it feels as good to them to watch a customer with his jaw hanging open when he sees his car in their driveway looking like the day he bought it (back in 2008). This is the second time I’ve had these guys work on a car I owned, and I won’t go anywhere else. Thanks everyone!

Recently took my car into WAB to get some scratches fixed and they did a beautiful job. The service team was extremely nice and thorough in their work. There was a little mishap when I discovered a significant scratch that I didn’t remember being there at the time of dropoff. I’m honestly not sure if it was something that I just missed prior to taking my car into WAB or if an accident occurred. Either way, the owner respected the situation and instead of just spinning it off on something that I did, he took care of it with no questions asked and without collecting a dime. Because of that level of customer service, I would take my car back to WAB again without question. I have no problem recommending WAB for your auto body needs. If a WAB rep happens to read this, thank you again for taking care of me… it will no be forgotten.

At the end of last year, a lady backed out of her driveway into on coming traffic and hit my car. I took it to WAB on the advice of my insurance. The day I got to pick up my car, I was not impressed at all. The door was still out of alignment. The fender looked like a young kid trying to fit in a puzzle piece. And, there was some gunk on near the bottom of my car. They took my car to the back and made some adjustments. Then I took it home. I still was not happy with the fender, it just was not in line with the rest of the lines. Unfortunately the next morning driving to Aptos, my car was very rough so I turned around to get the other car, because I just didn’t trust it. I took my car back that afternoon and they said they would look into it. They decided to replace ONE strut. .. which only hid the problem since the original strut was only used, but fine. They said the vibration had to do with the exhaust. At this point I had enough, I went to the dealership and they found it was the motor mounts. So I had a friend install those and it took care of the heavy vibration.
Till this day I am unsatisfied. My poor car still isn’t back to the way it was. It creeks on that side, because something is not in the right place on the body work. Something is mechanically wrong that makes that right tire area sound like an old truck. The first thing that really irritated me was that when I got my car back the first time, it looked like they never checked their work cause it obviously looked wrong. The second, that they replaced one strut not both and that they replaced one when it wasn’t necessary for it to be replaced. The last thing that bugged me is that they couldn’t tell me what was wrong with my car and gave me a lame excuse of what could be wrong with it. .. when it was just motor mount. Oh and that my car is still having issues that they should have fixed. Some may say go back there and tell them to make it right, but why go through all that hassle again when it can lead to more issues.

We have brought our Audi in twice to wab and both times were satisfied. They are very accomadating and quality of work is good. Sean was very helpful in getting us a renal while our car was in the shop for two weeks.
Thanks again Wab team!

While I was in a long line at the Santa Cruz Morrisey post office some psycho jackwagon keyed the driver side rear door on my Honda CRV. I went to Honda and bought some touch up paint, but the scratches were deep and it still looked like crap, so I drove over to Watsonville Auto Body to see if they could help? The staff was super friendly. I met with Rudy and we called my insurance company, State Farm. This was a vandalism, so it was covered by State Farm. Rudy set up a date for me the drop off my car and they gave me a ride home. Rudy said 3 to 4 days. The whole door needed to be repainted. My car was done in 2 days and Rudy had his guys drive it to my house. They did a super job matching the paint. It looks brand new again, and they vacuumed and washed the car for me. I will recommend this shop to all of my friends.
Go Giants!

About a week ago I took the my 2010 Scion here. The car had been scratched and dinged by a hit and run motorist so I had to go through my own insurance. Watsonville Auto Body was not my first choice but after speaking with Sean I was convinced this was the place to get the job done.
The job was done fast and my baby is back to its original state. WAB worked with my insurance company so that my dealing with them was minimal.
Hopefully I never need to come back… but if I do this will definitely be my first choice.