Kmart

Kmart is so expensive in contrast to other stores. This used to pay for the rewards program, but they don’t allow rewards on most of the store, even though they keep the prices high.
My previous visit, we found a few items back in groceries and the clearance prices were about the same as going to Target or Mi Pueblo. This time, we stopped here to get something quickly and just paid the price.
The cashier asked for the rewards phone number and I think Kmart hasn’t updated it in almost two years. That’s not the local store’s problem but it doesn’t make it any easier. She was friendly.
If you need appliances, you don’t have to go to Sears, but they didn’t have much to show. Kmart/​Sears have been closing stores, but you have to wonder how long stores will last when either Walmart or Target are also in town.

This is the absolute worst store. Terrible customer service … and all I wanted to do was pick up an item I’d had shipped there. I would have been better off paying a few extra bucks to have it shipped to my home. Avoid this place — Target has better quality anyway.

This store doesn’t even deserve a star. Horrible customer service, management, and staff! They say that they will call you, but they never will and you’ve gotta call them back. And yet, they still are clueless about anything. The staff need to work on their customer service skills, or they should not work in customer service at all! Save your money and time and go elsewhere! I had the worst experience here!

Left our keys inside the store right before they were closing and when we went back to try to get them they wouldn’t let us in to look for them. I heard the worker say to her friend behind the counter I better start walking… This place has the most unbelievably unprofessional and I’m pretty sure they are racist against Caucasian people. DO NOT COME HERE. They are plain bad people and we even told the managers the whole story and they wouldn’t even look for the keys for us.

This is for the appliance center only:
When you walk in, it gives the appearance of a large selection but… In reality, there’s about 4 different designs and 10 models of each (different brands/​years). I felt underwhelmed at the customer service too. A young gal named Gabriela had red bloodshot eyes and couldn’t answer any of our questions. We asked about an upright freezer that didn’t have a price on it. She said it wasn’t for sale and couldn’t tell us why. She then admitted she didn’t know why.
Back up to how we got her so called help… We walked out the area into the store part. Gabriela was sitting fixing price signs and we said «there’s a freezer here we’re interested in that doesn’t have a price tag on it.» Her response was «thank you for letting me know. I’ll fix it.» She didn’t get up, didn’t hear that we were interested in it and was oblivious to everything it seemed like.
Finally I said «we are interested in it and need a price please»
It was then that she finally got up and wasted our time once more. Talk about not being of any assistance. I don’t recommend this appliance center. Go somewhere where the associates are more knowledgeable and are friendly to the customers’ needs. Yuck. If it were food, I’d have thrown up by now. She was that bad at her job.

Plus — They carry «Structure» men’s clothing. This is great, remember this brand had its own «Store» at the malls back in the 90’s. The quality is good and the price even better!
Now for the «Bad».
Who is the dam manager here! The place is always a MESS! Where do they find these employees?! Talk about NO EXPERIENCE required or MANNERS! Register people always laughing and messing around, clothes all over the place, feel dirty walking around here. Vendors up the «ying-​yang» outside + some kind of nurse looking dude or girl asking for your pocket change as soon as you walk out the door.
I only go here when needed. Price wise it is better than TARGET.
If they would only clean up this place, man, people would be here even MORE. Take a note «Management», all the people on here making the same comments when it comes to cleanliness.

I haven’t been to a Kmart in a LOT of years. They closed the stores in my community a long time ago. I had googled a price for something I need a large quantity of and discovered the best price at Kmart so i took a drive. My item wasn’t in stock, let alone in the quantity I needed, but store manager Maria Perez gave AWESOME customer service to help me get the quantity I needed at the best price. It will take some effort on her part to get my order filled (the online process needs some work) but she found a way to make it happen for me. I appreciated her help and commitment to make it happen.
The store was clean and well stocked otherwise. If I was a little closer I’d make a point to use this store.

No matter what time during the day the lines are always long. Always only 3 lanes open. They need to open more lanes so they can have less people waiting in line.

The worst retail store I have ever been too, specifically this one. Unprofessional employees. Customer service is horrible. The fat Security guard was constantly checking out girls on their way in and I overheard him making sexual comments to another employee about her body. Management needs to fire this perv and step their game up on standards and protocol!

The pharmacy at kmart is pretty efficient… Much more than CVS where u can wait for two hrs to get a refill!

Was at this place this morning before the crowd and long lines. I usually just pick up utmy toiletries at this place. Prices lower than Target, but store cleanliness is not a priority. If you plan on visiting this store expect to be asked for money as you walk in and out the door. Or some Guy trying to sell you flowers, bootleg DVD’s or tamales in the parking lot.

I love going to Kmart… even if I have to drive further to get there. They have everything I need at half the price of anywhere else. Retractable dog leashes for $ 13.00? Sandwich bags x 300 for $ 1.40? A 20 pack of Scott toilet tissue for $ 15.00? I did not even know Scott tissue came in a 20 pack.
They have a decent fishing tackle selection, Corelle dishes for cheap… a camping section… everything Kmart should have.
And you never know what brightly colored car you will see in that parking lot. Oh, and cars with eye lashes.

I really enjoy shoping at this K it has alot of variety and it has good sales. It can get very busy on the weekends but the sales are worth it. This store is actually clean I shop there all the time and the employees are really nice especially management. I also know someone that works there and there are no coackroaches if there were the health department would of done something by now! I Love K

Dirty and unorganized avoid this kmart

I’d probably come here more often if the store was clean. I don’t come often (maybe 3 times a year). But every time I come, it’s dirty.
They sometimes have good sales. I see their adds once in a while. I’m giving them 3 stars because I did find what I was looking for and cashier was nice.

This Kmart is not very pleasant. It is full of little snot nosed brats and is extremely crowded every time I have dared to venture in there. The parking situation is a nightmare and there are floods of pedestrians.
The merchandise may look decent but once you get it home it is usually messed up. For example I bought a beautiful Martha Stewart table and once I got it out of the package several of the wooden pieces were already broken. I had to harass an employee to open an entire new huge package just to get the new pieces.
On top of that one of my friends, a past employee found that the icee machine cabinets are infested with cockroaches. Upon notifying the manager, he did nothing to remedy this issue. This store is unsanitary. There is also vermin feces in the stockrooms and it is never cleaned up.

I’m not ashamed to admit I shop at K-​Mart, I like it a lot better than Target.
After being bought by Sears –which may or may not be a Good Thing– the store was remodeled and cleaned up. While I don’t really understand why the children’s dept is located right at the front entrance of the store, the rest of the store is nicely laid out.
I usually find everything I need: toilet paper, paper towels, laundry detergent, light bulbs, housewares, etc., at substantially lower prices than most other places (excluding Wal*Mart, but we all know why that is). K-​Mart carries the Martha Stewart line of everything and it’s not crap.
I won’t go as far as saying that I regularly buy my clothes at K-​Mart (Target has the same crap under the Mossimo label) but I have been known to pick up name-​brand sweats and T-​shirts when they’re on sale. Sweatpants are sweatpants and they’re all made in China. Jacquelyn Smith has a finer line of clothing here and I have picked up a nice blouse in the past.
My only complaint about the Freedom/​Watsonville store is the lack of english spoken. I’m sure I’m not the only one who thinks that employees at the registers chattering away in spanish as they ring you up is rude but when the area is 80% Latino, I guess I’m in the minority.
My other complaint is the over abundance of street vendors hawking their wares (flowers, tamales, candy) from the trunks of their cars in the parking lot. There is currently a big effort being made to crack down on these unlicensed vendors, so maybe this will help curb the problem in the future.
Yes, I shop at K-​Mart and ain’t ashamed to admit it.