Marbles: the Brain Store

I will never shop there again. I purchased an expensive toy ($ 80.00) as a Christmas present for my son and when he opened it we were very excited to use it. It was broken. I called the store and the sales clerk Erin was rude and nasty. She told me to come in on a Tuesday for a refund because the mgr would be in. Only he could refund my money. I went in on a Tuesday, of course the mgr was not in. She (Erin) told me to call customer service. I told them I would not leave until I got a refund. She threatened to call a security guard if I didn’t leave and I told her (Erin), that it was a great idea because I would like a witness! The security guard came in and saw how badly they were treating me. Thankfully, I purchased it with my credit card and not CASH! I eventually put in a claim with my credit card company. That is no way to run a business! The package was opened, yes, but how else would I know that it was broken? I really loved that store, but now however, they lost a good customer. Very disappointed!