Cuddledown

I am happy to say that my confidence in Cuddledown has been restored. Shortly after publishing my review on 12÷9÷15, I was contacted by Nancy from their customer service department and received a refund check for my towels. I hope they plan to work with their 800# customer service staff on routing these type of complaints to the right place on the first try.

In the past I was very pleased with Cuddledown. In spring of 2015 I ordered two shams, but they only sent one, and charged full postage. They said the item was on backorder but I never heard from them again. They have not responded to messages to customer service.

I purchased a very expensive king size down pillow from Cuddledown through Amazon. It arrived in a Cuddledown zippered enclosure. As soon as I unzipped it I immediately noticed a horrible smell coming from the pillow. I kept it for 5 days thinking maybe it would air out. After that time, with no improvement, I called Cuddledown customer service, Spoke to a lady who said she doesn’t know anything about their pillows smelling, that Amazon must have spilled some chemical on it, and since I bought it from Amazon, she was not interested in talking to me, I should speak to Amazon. I buy lots of thinks from Amazon and other third party vendors and the manufacturer is always willing to talk to you about issues you are having with their product, but not Cuddledown. The pillow went back to Amazon. Lousy smelly expensive pillow. Lousy unhelpful, uncaring, rude, customer service.

Oh how I wish I had read these reviews before placing an online order. The bottom line is STAY AWAY! The customer service is unfathomable to me in this day and age, and has only reaffirmed my love of places like Zappos, amazon, and Nordstrom.
After placing a $ 650 order I was shocked that I would be charged for shipping (who charges for shipping on orders that size?), but I went with it because the product seemed good. When I realized that the pillow sham I had ordered was a single, not a pair, I called them to see if they would waive the shipping when I bought another sham. I made an honest mistake and thought it was a very reasonable request. Their response was that they would split shipping costs with me. Wow, how generous! You’re only charging me $ 3.00 for the shipping after charging me $ 45 on the previous order. Really??? To make matters worse I had ordered the sham while it was on sale so I also asked if they could honor that sale price, but that was a resounding no. I am going to return everything I haven’t opened because I’m so turned off by this company.

I was sent an email from Cuddledown inviting me to shop on their website and get a discount with free shipping. I attempted to purchase two items online. I could not put one of the items in the shopping cart as the website generated an error encouraging me to contact «customer service.»
I contacted «customer service.» The representative said he could process my order over the phone but could not honor the discount offer with free shipping I was emailed. I was then transferred to a supervisor who reiterated there was nothing they could do despite the fault in their website. When I asked about who I could contact at their corporate offices to try to resolve this, she hung up on me. I emailed customer support with this story and have received no response to date. Be careful dealing with this company.

Wow. I should have read this before buying my $ 175 pillow! Things are not working out for me at all. After a year the pillow has gone flat giving me major neck pains and getting a replacement using the lifetime warranty has been hell. Not only were some of the staff pretty unhelpful and borderline rude but I have been without the pillow I returned for over a month and there is no date in sight regarding when my replacement will arrive. Seems I am not the only one who has had a bad experience either. Unbelievable!

Wish I had checked Unilocal before making a purchase. Companies like this are the reason why people flock to stores like Amazon that make shipping and returning easy.
Bought a towel (expensive) and was very disappointed in its quality. I had joined the VIP thing, thinking I would save on shipping for this order and subsequent orders if I liked the towels. It’s almost a month after I placed my order and I have (1) not received the promised rebate after filling out the shipping rebate form (2) returned the towel several weeks ago, and have not seen any credit or email about it from the company, and (3) even if I ever do get the credit from the refunded towel, the paperwork states the company will deduct $ 9.50 in return shipping.
So, when doing business with Cuddledown your choices are:
1) Pay a steep fee for shipping and returning your product. I’m out about $ 20 for a towel purchase.
2) Join a club for $ 15 a month (free one month trial) in order to get some of your shipping refunded if you want to deal with filling out rebate forms and getting snail mail checks sent to you.
I’ve only experienced one item from them, but on top of my shipping cost complaints, the item itself was very overpriced and of poor quality.

The products I ordered were OK and over priced. The sheets are a heavy quality and combined with the down blanket gives us a luxe bed that we def paid for.
I felt compelled to write because while most of the negative reviews are about the VIP service, I have been had a great experience with it. Being a new homeowner, this allows us to get 5% off of Home Depot gift cards as well as 5% off the overall bill when we submit the receipt. When restoring a 100 year old house, it adds up. We also get 5% off of almost all clothes purchase, my excessive Sephora purchases and much more. We’ve saved over $ 500 this year on home and clothing purchases. While it is time consuming to submit the receipts, it’s proved well worth my time and the $ 15 a month charge. We’ve gotten more than our money’s worth.

This company is a joke. I have used there for years but clearly they are stuck in 1990. Returns take forever. There customer service is one of the worst. Hopefully they actually read my review. Take a lesson from zappos or
and learn how to run a business.

Pay attention to the banner advertisements that run across the top and sides of your websites after you’ve looked at items on Cuddledown’s web site. Cuddledown is advertising items for one price (a low price) and then when you click on the advertisements and go to their web site, the item is listed at a higher price.
Their explanation — the item comes in two sizes and the smaller size is what is being advertised.
The only problem with that is the smaller size is already priced way under the advertised price. Why list a item for a higher price on a banner advertisement? Wouldn’t you want to attract customers to lower prices not higher? Because they don’t specify the size of the item advertised they are getting away with this bait and switch tactic.
I called twice and e-​mailed twice to ask about this, the first time I was told it was a third party advertisement and didn’t have anything to do with Cuddledown. The second time, I was asked to e-​mail screen shots which I did and got the explanation above.
Not a good look, not good at all!
Thank goodness I checked before I made a purchase!

Cuddledown’s prices are outrageously inflated and the ONLY reason I bought a set of their bamboo bath towels is because that specific brand was on the list of desired wedding shower gifts for a relative. The towels arrived at my house long after the shower AND the wedding. They were not in the pretty box as shown in the Cuddledown ad and still required my wrapping them and having them delivered to the newlyweds.
Now I receive incessant emails and ads from Cuddledown when I did NOT ask to be on their mailing list. They ignore my requests to remove me from that list.
NEVER will I have anything to do with Cuddledown except to warn my friends to avoid that company like the Plague.

I have now received 4 credits for the 4 months of automatic charges on my credit card.

I ordered bedding from CUDDLEDOWN on June 9, 2015.
The total cost was $ 850.65, including tax.
I received no confirmation or shipping information, so came to believe I had made a mistake, and in fact had not placed an order at all.
To my disbelief, I received three boxes on August 4, 2015.
Items were returned ! (As they charged my credit card when they shipped
The boxes, I hope it won’t take 7 weeks for a refund !)
Very poorly run company —

I am updating my review because I was contacted by the company and my issues were resolved. I love the blanket I received– the quality is excellent.

Worst WORST ecommerce business I have encountered in years. It isn’t 1990 Freeport, get with the program. I ordered from them twice and won’t do it again. It takes weeks to receive items. As we speak my comforter is taking the Summer ’15 tour of the upper western U.S. When I login to track my purchase, there is no link. I have to search every time for the shipping confirmation email. They use FedEx Smartpost, which adds about two to three times the shipping time it would take to simply use the post office. Customer service is about a dim as a human can get. I bet they are still using ye old FAX machine.
I am sorry but I can’t ever deal with this again.

I wish I would have looked on Unilocal before shopping here.
Impatient staff– hard to get more than 3 minutes of anyone’s time. This was after 20 minutes of attempting to sift through items on my own. I count at least 5 maybe 6 people working and busy with the boss reviewing policies and paperwork.
20% off is the average discount, 25% if you are lucky. With 9 beds to get bedding for (work project), I am annoyed I bothered to stop here and I won’t be back. Expensive product should come with decent service.

This company does not stand behind their products or their warranty. My wife and I heard about Cuddledown through a shopping app she uses called Ru Lala. Her being vegan, we were interested in their synthetic line of «down-​like» comforters and mattress toppers. We purchased one of each due to their «lifetime warranty» through the app.
Since then both items have become defective. First was the comforter, and after dealing with a few different people there, they finally agreed to replace the comforter.
Fast forward to last year. The mattress topper started to warp and has become extremely uncomfortable. I contacted Cuddledown about having it replaced as well. The woman there told me that it was not their problem to replace it and that I needed to contact Ru Lala. After contacting Ru Lala they informed me that I needed to contact Cuddledown about a warranty replacement. After speaking with Cuddledown again, they flat out refused to replace the mattress topper because it wasn’t purchased through their website, even though they were the ones to authorize the app to sell their products in the first place. They were not friendly, or at all pleasant to speak with to boot.
To me this does not make sense. If it weren’t for the app, we never would have heard of this company. It’s very sad when a manufacturer would rather be bombarded with negative reviews rather than just replace an item that they claim has a lifetime warranty. I will not be recommending these products to anybody, nor will I ever purchase anything from them again. Unfortunate.

I am terribly disappointed about their customer service. EVERYONE whom I spoke with had ATTITUDE problem. They were never pleasant to speak to even the the time when I placed the order. Anyone can imagine what they were like Whan I try to get my refund. I have returned one item 3weeks ago and called them today for refund. They said it will take another 6 – 8 weeks to process. To get refund takes almost 3 month sound ridiculous … Their on line ad looks outrageous .
Any site I go, CUDDLEDOWN AD IS BLINKING. That’s out of control.

Bought some sheets from them for Christmas – nice quality, no problem there. But today when I looked at my bank account, there was a charge from «Cuddledown VIP» for $ 14.95. I *do have a vague memory of them asking, after checkout I believe, if I wanted to become a Cuddledown VIP… but I do NOT remember anything about a $ 15/​mo charge. Because if I had seen that… there is NO WAY I would have signed up. NO POSSIBLE WAY. I was told my «membership» would be cancelled and I would not be charged the $ 14.95.
Beware of this trick. No bueno.
UPDATE: It took two phone calls to get the $ 14.95 charge off of my credit card, and I have heard from another Unilocaler that the same thing happened to him. Boo.

I bought one pillow online from this company, once.
Ever since then I have been INUNDATED with weird old lady junk mail catalogs. I cannot get them to stop.
When I contact these companies they all say they got my name from «cuddledown».
Don’t buy from this company — they will sell your name and mailing address to literally everyone under the sun.
I can’t believe this is legal.