Elm Air Conditioning Corp

I met with Scott at my home. He went over every detail of the potential job and had a written estimate in just a few days. I went with Elm after getting one other estimate. Erik and his crew showed up on time and it took two full days to install a 4 Ton unit in my 5 bedroom colonial home. The crew was neat and friendly and explained everything I needed to know. I would highly recommend this company for all your A/​C needs.

Had ELM install a Mitsubishi Mini-​Split system in my bedroom replacing an old in the wall A/​C. The install was done without a problem. After two or three years the system began to blow out less cold air. I called ELM for service and the knowledgeable service tech restored the system by adding 8 OZ of refrigerant. I was talked into a service contract that cost me in excess of $ 300.
Up to this year I had found Elm to be a good company. This year they sent a person for the spring checkup that only wanted to sell me an evaporator cleanup and filters (not covered under warranty). I paid for a parts and labor warranty and expected the person (I’m not calling him a technician for obvious reasons) to come over and check my unit out including my compressor that was still under the original manufacturer’s warranty and for any leaks in the system. After looking at the inside unit and turning it on he went to the outside unit and told me it was working fine, I noticed that he didn’t have his test gauges with him. I inquired about how can he check for leaks or if I need coolant, without test equipment. He then proceeded to his truck, retrieved the gauges and went back to the unit. It only took him seconds to then tell me everything was working as it should.
After he completed his service order it included a charge for two new filters. He never told me he was going to charge for these filters that I had not requested. I had him return my filters which by the way were perfectly good.
I hadn’t expected a salesman, I expected a technician to check out my split-​duct A/​C unit since that is what I paid for. My trust in their company has diminished since this visit. I complained to the company service manager who was apologetic but didn’t offer to send another tech for a check-​up.
The service contract came due in June which would have cost in excess of $ 300. Since I found their service inadequate I chose not to renew.
Come the hot weather in August this unit again began to lose it’s ability to cool adequately. I’m not calling ELM I’ll use another company, good luck with that.
In retrospect, I should have replaced my ailing wall A/​C with another wall A/​C.

You can add my house to the other reviewers who had their ceilings ruined by Elm. Long story short, they improperly installed the air handler for the central a/​c in the attic. Three cracked primary pans and two ruined ceilings later, we are now having their air handler removed after only nine years of service and replaced by a new one from another company. And Elm can’t blame anyone but themselves for this. They installed it and up until this year, they maintained it. At least, that’s what we paid them to do. We fired them at the end of last summer.
Oh, and the people who complained are spot on about how rude this company is. One of their managers got very nasty with my wife last summer when we complained that they had ruined our ceiling a second time.
And here’s a real topper. We filed an insurance claim to recoup some of what we spent. When our insurance company contacted Elm to see about getting our deductible reimbursed, Elm claimed to them that they don’t have insurance. What??? How is that even permitted. If that’s true, they should never be allowed to operate anywhere.
Please spare yourselves and your house from this company. If Unilocal had existed when we were looking to install our central a/​c and we saw these reviews, we would never have hired them.

Had tech come to fix heat, it was freezing out in the middle of dec. he said he fixed it and left. We had a contact with them for many years. I tried calling and couldn’t get anyone in there office. After hours of sitting in my freezing house, I sent them a fax, stating the problem and asking them to return. I finally called another company and they fixed the problem. Someone from elm eventually called me on the phone and said their office was having a Xmas party and they do not respond to emergencies ²⁴⁄₇. !!

This is the worst AC company going. Had svc. contract. Almost 2 weeks to respond in 90 degree heat. Fat POS manager is rude with every call to him Then takes part and is still rude about when job getting completed. After I report him to BBB he cancels contract because of report and blames that on my wife yelling at him. Got 480 bucks out of him in small claims and plus I got my svc contract money back from Visa almost another 400 bucks. Prob would have got a few hundred more but I made him go to court three times and I wasn’t there. A little of his own med! They had counter suit for that but was worth it. His lawyer is a real joke His defense is he smiles and shakes his head when you testify with the truth. Should be glad he wasn’t defending for a crime cause he would do time.
PS The good reviews are probably Elm rating them selves Don’t be fooled

Had a Mr Slim ductless unit (22,000 BTU) installed in early June. Techs were neat, courteous and knowledgeable. Unit, very quiet, high EER. Saved already on PSEG charges.

Elm air conditioning told us that we need new central air conditioning because they found freon leaks in our equipment. They gave us a quote & we got a one from another company. The other company gave us a much better price, higher seer, and a model that was rated higher. That company scheduled a replacement July 9.
July 8, I noticed brown spots on the ceiling, but did not know what caused it.
The next day, the new company came. Upon replacing the equipment in the attic, water came gushing down from the ceiling. The primary drain pan from the old unit was not working, and water was leaking from the secondary pan onto the ceiling and insulation. Elm did not tell us that we were in any imminent danger, or that the drain pan was not working.
I paid Elm approximately $ 100. for their diagnosis, but there is a balance of $ 189. I now need to replace the ceiling, and had to throw out valuable items that the water damaged. I feel that Elm should pay me for the damage it caused by not telling me that that the drain pan was not working, they want me to pay $ 189!