Hassel MINI

For a company that wants people to spend money on them. This place does not want it. I Emailed them the day Prior telling them I wanted to come test drive for the 2015 Cooper S. Well they did not have one in stock to even show us. I Emailed them stating that would arrive around 1pm. I came at 12:25pm I did not get to speak to a Rep until 1:45pm. The Rep was not even for Mini and had no idea what we were talking about. He was only there because he needed the manager to stall for time because Mini was heavily understaffed. A month prior I was speaking to another rep but he quit/​retired.
Because of the October Deals we were forced to try to choose one that could arrive by Oct 31,2014 or lose the deal. I WOULD NOT COME BACK EVER.

We had a 1 pm appointment and were told we would need to wait twenty minutes. When we stressed that we wanted our appointment honored, a salesman approached us 10 minutes later. Then, despite having said we wanted to test drive a Mini S hardtop stick in advance, we were told they didn’t think they had any on the premises. Then, he went to look for one and disappeared for more than 15 minutes before we finally gave up and drove the 45 minutes home.

I had great experience purchasing my first MINI here.
Ask for Dennis Miniero!

This place SUCKS as far as service!
TERRIBLE!!!
I’ve had my mini since 2009 with never a problem w/​service. These past 2 times though, have pretty much made me never want to get a mini again. If there were more dealers, I might, but since Hassel Mini is the ONLY dealer around me w/​o having to drive 30 minutes out of my way, they are unfortunately who I have to keep dealing with. Is this the reason they suck beyond belief? Maybe…
So I had to bring my car in on Thursday to take care of the airbag light. Apparently, the sensor in my seat no longer consistently worked. That, in turn, would make my airbag not deploy if I were to get into an accident. I set up an appt — 840 am — and was pretty much there until 920. WTF is the point of an appointment if I have to wait for 35 minutes and not get out there until an hour after my appt??! To put it in perspective, there were like 5 ppl that brought in their BMWs at the same time, after me, and way after me. All of them came and went, smiling happily and leaving quickly so as to get to (what I would assume to be) work on time. Me… tick… tock… tick… tock… tick… tock. 1 person before me, 1 person after me… 2 persons after me… all of us were waiting. Fan-​freakin-​tastic.
So fine, I was helped and on my way to work. Car was not expected to be done by Thursday, but it was expected to be finished by Friday. Friday came, Friday went. We got a call from our service dealer and he said that he would be out of town, but that infamous Steve Itkin — the service MANAGER — would be there to help. WHO!!! We called Friday night before our dinner plans (around 630pm) to see wtf was happening w/​our car. Called 3 times, on hold for an inordinate amt of time for 2, only to hang up again. By the 4^th call we were told that someone would call us back. NOPE! So here comes Saturday by now, and we waited for a call. No call… No car. All weekend, 1 car makes me a terribly unhappy camper. So now it’s Monday… 8am… 9am… 10am… 11am… 12pm… did we get a call? Nahhhh… why would we need that? Maybe they thought that were getting used to the prospect of not having a car that I am still paying ridiculous amts of money for. Another woman gets on the phone instead and says that Steve, the service manager, is well-​known for not returning calls. Our service dealer is also nowhere to be found.
I am now currently waiting for my car after 5 days of dropping it off. I’m starting to think I might not get it back. And if I do, I might have to pummel someone in the shop to do so.
Thanks Hassel Mini service. YOU BLOW!!!

My experience with MINI was flawless from start to finish.
Customer service is perfect and whenever i have a question they are more than happy to help me!

So I’m having again a problem with the Sun Roof and now with the drivers side door.
Two items that should take about an hour to fix. Get a 7:30 AM appointment and they tell me it’s a whole day to fix! AND NO LOANER CARS!!!
Have they ever heard of setting expectations BEFORE someone makes an appointment or arrives (based on information provided — obviously if the find something else…). AND this is what really galls me, the problem is known to happen, all they have to do is reprogram the car.
How long should that take???
Now I want Mini to tell me why I should buy another car???

I have had some annoying experiences: when they did not have a loaner car for me although I had requested one when I made the appointment; they did not fix something I asked them two (3x).
Now they have a new manager of customer service and he was TERRIFIC. took care of me right away and apologized for having to come back 3x to fix the same thing.
Give them another try.