A1-American Shuttle

Zero stars, zero stars, zero stars!!! We should be able to give no stars for no service, right? So do not, I repeat… Do NOT think the one star given by me reflects anything good, what so ever!!!
So… I had to be at SJC for a 9:45 am flight on a Friday… Booked a shuttle pick up at 7:30. I don’t normally have an issue with accents, but, I could not understand a word this woman said. Called the day before to confirm, was only pick up… Ok cool… Feeling pretty good about this… till around 7:35 am the day of… ok… it’s only five minutes… no call to inform of running late… I call at 7:40… No answer… 7:45, call… no answer… 7:55, call… no answer… Left message each time btw… 8:00 I call again, VOICE MAIL FULL!!! Funny side note, the recording says your business is important to us… Oh really… Guess MINE wasn’t… I call my wife at work on the land line, calling cab services on the cell, she’s doing the same … Finally found an alternate ride… I called for the last time at 8:30!!!, the woman I talked to the first time, who spoke English, asked if still needed a ride, I said no, I got someone else… I told her to remove the charge, she paused, said okay and hung up… Wow… Hey A1!!! Change your phone message, customer satisfaction is NOT your concern… Do yourself a favor and call Sean at All Star Taxi Cab… He got me to SJC, missed the flight thanks to this pathetic shuttle company… Called Sean back, at All Star Taxi Cab, and he got me to OAK with time to spare… The short of it is, I wouldn’t ever, EVER call these people again, I’ll sooner walk to the airport…

I really, really wanted to like this company because their price is very good. I have used them multiple times. but it gets worse and worse. I thought I would throw up on the way to the airport from the guy riding the brake. Fast-​slow-​fast-​slow. And he got lost before getting to our house and I had to call him and give him instructions.
In the return way back after a long flight, you have to search for them. Called the number, asked lady on phone and she hung up on me. Next number was disconnected.
Texting and talking very loudly while driving. Even after 13 hour flight I was wide awake hoping I would not get killed.
Even making the reservations took my assistant a week to make.
I just cannot believe how it keeps getting worse.
My life is worth more than the cheap price.
No more chances from me.

We needed a shuttle from Fremont to Oakland for the July 4^th weekend. I made reservations with A-​1 shuttle 3 days prior. They said they would pick us up at 3pm for my 5pm flight. I call at 3:10 pm and the driver says he is stuck in traffic.
1. They are professional drivers, it is their job to check traffic and perhaps arrive before the pick up time.
2. Why am I calling them to find out where they are?
3. The driver calls me at 3:40pm to find out where we are. I’ll tell you where we were… in our own car hauling arse to get to Oakland.
It turns out that they did us a favor. Long term parking in Oakland is real close to the terminals and only cost $ 22/​day. The shuttle was going to cost us $ 79 each way. We saved money but added the unnecessary stress of parking.
Use someone else. Save yourself!

These guys drive while texting and using there phones. We live 5 minutes from the airport and they had problems getting two vehicles to the airport and took separate routes. They are also very rude when they called us for pickup at the airport. I will never use them again.

Shocking! I have not used their service but I am already shocked.
I called them up to find out how much they charge from Fremont to SFO. The guy said $ 69 and he wanted me to book right then. I thought that is a bit too high so I told him I’ll speak to my husband and let him know. He immediately hung up on me! Can you believe this kind of customer service?

DON’T DO IT!!! My worst experience ever! I called a day before for a pick up at my home. They called to confirm twice but they NEVER SHOWED UP TO PICK ME UP! I called several times and NO ONE answered the phone. I then drove myself to the airport. I missed my flight and the rest of the day was a nightmare. I had to then go to another airport to get to my destination. I received an inaudible «Sorry Ma’me». This is totally UNACCEPTABLE!

We booked our car for an early pick up then re-​confirmed the day before. Unfortunately, during the actual day for pick up, we receive a call from the driver stating that she would be at least 10 min late. This was early in the morning so she can’t even blame it on traffic… Unacceptable. I am typing this as I wait for the arrival of the shuttle, hoping that she won’t be even later than anticipated.

I used A1 American shuttle twice last year for my trip to India. They picked me up on time from Fremont and dropped in SFO. I also asked them to pick me up in SFO on my return from India. I was skeptical that they will not be on time and may even forget to pick me up but i was wrong. They were already waiting for me in the Airport and dropped me in Fremont. I highly recommend A1 American Shuttle. It’s an affordable, reliable, clean quality service.