Ace Animal Hospital

Our forever hospital. Very caring staff, not just a hospital… A HOME! Thank you everyone!

DO NOT UNDER ANY CIRCUMSTANCES GO TO THIS VET!
Worst experience ever and I literally resorted to yelling in an establishment, which is something I NEVER have done. I called in advance explaining 100% what it was I needed before I made any kind of appointment. I am an extremely tight budget so I needed to verify all costs in advance. This was for a 2^nd opinion and I already have a primary vet so price was crucial along with what I saw as a lot of positive feedback for this vet. Not sure how they are getting positive feedback after what I went through today.
I asked specific tests for a FULL investigation as to the ailment my cat is suffering from — I am familiar with the tests and I outlined those specifics. The gal gave me the pricing for each and I was happy to pay it to get a needed 2^nd opinion.
When it came time to check out, I was told my bill was over $ 100 more than what was quoted. I explained everything calmly and gave the opportunity for negotiation and all I got was this is what it costs and I’m not sure why you were told that. WELL, that is NOT my problem if you have people misquoting things to customers. After I decided to leave and not pay anything at that point as 1. my poor cat had to be dragged to the vet, have blood drawn and urine taken along with the exam and there was no way I was going to trust this establishment any further if they can’t honor their word. At that point it was oh come back, we’ll take some tests off the list and not run them. WHAT? That wasn’t the point at all. I was told what it would cost and that is what I should have paid. Only after I expressed with yelling how wrong it was that they bate and switched on me is when they said okay we’ll take the quoted amount, but won’t run all the tests. STILL not the answer.
BOTTOM LINE: DO NOT TAKE YOUR ANIMAL HERE UNLESS YOU WANT TO BE RAPED FINANCIALLY and BATE AND SWITCHED.
Beyond disgusted about all of it.
I don’t ever do reviews and never have I had anything like this in my 47 years happen to me.
Believe me or not, your choice, your risk.

Two issues that occurred on 2 different occasions.
1# I made and appointment to get my 6 month pup micro chipped and we show up right on time. It takes about 10 minutes for someone at the front desk to acknowledge me and walk us into a consultation room. I’m there waiting for 40 minutes and no one has showed up to help us or get the job done. While I’m waiting I’m hearing a lady scream to them about her bill to one of the technicians, not a good start. I decide to open the door and poke my head out in case they forgot about me and then I’m told to wait a few more minutes. OK, sure! After 5 more minutes of waiting a guy walks in and tells me they lost the device to implant the micro chip. They could have told me this 40 minutes ago instead of leaving me there waiting like an idiot. What a waste of my time! I decide to go to Pet Smart and it takes only a few minutes to get the job done… go figure.
#2 My beagle pup has an issue with his hips and I made an appointment with Ace to identify the problem and figure out what we need to do. So they take X-​rays and we go through the rounds etc. The doctor comes back in and gives us the whole spiel and says that he wants to get a second opinion from an «X-​ray technician» to figure out whether or not my dog needs medication to help his issue. He tells me that he would update me via phone the next day. A day goes by and no call. OK, maybe it takes time I think, so I give him 2 more days… no call. I finally call Ace and they say that they will ask the doctor. Some girl calls me back and tells me that he doesn’t need medication. I paid an extra $ 60 for this 2^nd opinion from the mystery «X-​ray technician». The incompetence of the doctor to not even call or follow up is inexcusable. This was a rip off and I honestly think there was no «X-​ray technician» to begin with or he didn’t even do it.
I’m looking for a new place now. Ace is not for me or my pup. The service is awful.

We take both of our labs here and we have been very pleased. Extended hours, great care and good customer service!

I can highly recommend this veterinary practice. The excellent staff & doctors kept my domesticated feral kitty very calm during the exam and shots. The doctor took time to explain what she was doing & answer my questions. Also, they do not require an appointment; this is important as I cannot predict when I can get Mama into the pet carrier. Add to that the long opening hours gives me the flexibility I need. One last thing, they all laugh & smile frequently — this is a happy place.

My dog has recently broken his leg when we were traveling in Tahoe. Did x-​Ray and basic treatments in Tahoe and called Ace because they were my regular vet. I want to meet with the orthopedist asap since x-​Ray shows sugary is needed. Called them on fri morning, they said they would call their traveling orthopedist to confirm an appointment. I sent them my dog’s x-​Ray fri night. On sat, I followed up with them, they said their orthopedist hasn’t responded, and the only way to contact the orthopedist is through email (they don’t try to make calls even for emergencies). I already felt somethings wrong because they are not showing any sign of wanting to help. I brought my dog to Silicon Valley vet specialist, they were able to schedule a surgery with my dog the same day.
Fast forward a week later, my dog is recovering well from the care of svvs, and ace has not even contacted me back about my appointment. I doubt they even followed up with their orthopedist and completely forgot about my dog’s broken leg.
They may be ok doing basic treatments, but the way that they don’t care about a patient is unacceptable. Not going back anymore.
Another incidence I had with them was that they never get my number and name correct. Every time I called them I needed to spend 10 – 15 mins with them trying to figure out who i am in their system. Either they don’t correct my info in the system every time I requested or most of their front desk people do know how to use their computer system.

This Place is Amazing! Grate customer service with all staff! you can always relay with them when it comes to a Emergency. What I love the most is they stay open late. They been very patience with one of my Dogs which is Duke he’s a handful and I’m very grateful they have Veronica. She does a great job with him. Also they are pretty good with their appointments and refills with medications.

Very nice staff, friendly, and helpful. Aryn and Dr. Chahal explained everything very well and took time to answer questions. Lab results for my dog were delivered by e-​mail the next morning (less than 12 hours after my appointment).

I’d like to thank doctor Chahal for the care that my adorable pet «itchy» receives from him. Also a big thank you to doctor Parminder for listening to me and helping me make decisions on my pets wellbeing. The only thing i would like to mention as constructive criticism, is for all of the staff to be more informed on the process of international certificates. No matter what, we got it done and that is what matters to me. Big thank you for all your care for my 16 y/​o dog. I love ACE working hours and almost NO waiting time in the lobby for appointments. Well organized, sweet staff members. Overall 4 stars from itchy’s mom :)

Great place for several reasons.
1. They have long hours even open on Sunday. Very easy to make an appointment without having to wait for three days. Too many things could go bad in three days. I can also come here after work. I work long hours so it could be hard.
2. Very helpful front desk. Very friendly and help us with gathering up out new carrier.
3. I love the doctor who examined my kitten. He seemed really care about my kitten and answered all my questions with a lot of patience. Some other doctors I have met seems so busy. In and out only takes 10 minutes. But he is completely not like that.
I have been to three or four vets because I just recently relocated to Bay Area. This is by far my favorite.

Made a appointment at 830pm. I came in at 829pm. The receptionist just finished her call with a customer. She then asks how she can help. I tell her I have an appointment at 830pm. The phone rings and she takes the call. Its a new client who wants an appointment. She takes down ALL the information of the client, as I’m standing there, waiting to be checked in. As she gets offs the phone and she just tells me to have a seat! Omg, you seriously HAD to take that call, ONLY to make me wait for you to get off the phone?
Brought to a room at 845pm. Doctor came in, asked what my dogs name was, and typed something in the computer and left at 855pm. Waiting for the doctor to come back… meanwhile, I can hear him chatting with 2 other clients. 905pm he comes back and takes my dog in the back. I then get called in the back as well at 915pm. He explains what’s wrong with my dog. he does explain the situation well.
Overall
⁰⁄₅ the front desk
²⁄₅ for the wait time
⁴⁄₅ knowledge of doctor
In average, that’s 2 of 5 stars.

We brought our beloved dog here since we thought he ingested something poisonous on a walk. We didn’t have to wait too long at all, but expected to since we were an emergency case. Our dog does not like the vet’s office. Dr. Garg was very polite, kind, and very patient with our dog and us-​Especially me the neurotic dog mom. He explained in very simple terms what he thought was going on and what to do.
I wish people would stop complaining about the cost… this is a hospital not COSTCO! Properly cared for pets are expensive. Emergency veterinary care is expensive. Human health care is expensive (however, most of us have health insurance to offset the costs or seek subsidized healthcare.)
What you are paying for is knowledge, kindness, training, compassion, and the cost of medical equipment to effectively care for and diagnose for your pet.
Thank you to Dr. Garg and the staff for excellent care for our precious beloved dog!

I looove how this place is open until 12 midnight. I took my puppy here for an emergency surgery because he was bit by a dog during play time. The surgery took about 2 hours. It was a bit pricey than I thought, which was $ 1,014.74 but I think it was pretty reasonable since my baby’s arms were pretty bad.
The doctor who performed surgery was very informative and she answered all our questions. She gave us very detailed instructions.

I’ve been taking my cat to this clinic for awhile now. The prices that they charge here are very reasonable. I was used to paying upwards of $ 800+ per bill in Seattle but here my average bill was about $ 200 or so. Overall I’m satisfied with the care here but don’t be afraid to press for more information in case something is not clear.
The décor is rather bare bones and feels like a sterile vet clinic.
The vet technicians are generally very nice. I’ve been to some clinics in the past where the vet technicians are very curt or don’t seem to care much.
There is a rotation of vets here. If possible I would try to schedule appointments with the same vet so that they’re more familiar with your pet’s history. Sometimes it’s a bit weird when you make an appointment and someone new is there since they have to go review the file again and they may not be familiar with what’s happening.

Note that the two star ranking is called «Meh. I’ve experienced better.» and I think that’s my feeling about this place. I got a little confusing advice over the phone, I got some expensive antibiotics, I got to observe some personnel issues among counter staff, and my dog is giardia free.
I came here because my normal vet is not open on Sundays. Thankfully she’s better now, thanks to this place. It took two different types of antibiotic and she’s not pooping blood anylonger. But I could do without phone attitude, and staff being very discourteous to each other. I felt really bad for the obviously high school aged girls who were working there, who obviously just love animals and thought this would be a good fit. (I know because they were talking about their Grad Nite.) We’ve all had bad first jobs, and this is probably going to end up as book material for one or two of them. I hope you get a good advance!

The Indian veterinary charge you way more than actually it is. They will sure give you very expensive price quote at the beginning then drop price down little bit later. Luckily I took my dog to VCA, they saved me 50%! Suggest to take a second opinion when you have to take your dog at this place.

Two stars only for counter staff
My dog is blind and diabetic
Theyve done nothing but charge me for blood curves.
Took my baby to Dr B at Companion animal hospital in Castro Valley and in one visit gave me more info than in three months at ace. She gave me options, the ability to test at home. She asked about my dogs history and loved on my dog like she was her own.
$ 65.00 and my dog was happier and more relaxed than ever. Please stay away!

Short Story:
A great place to take your pet to… but they are severely understaffed!
Long Story:
I came here to have my Persian cat’s teeth cleaned. They were pretty helpful in scheduling an appointment, taking a look at her preliminary vitals (to ensure she can have the procedure), and follow-​up afterwards.
They are not very helpful in getting the right prices and medication. I was quoted significantly different prices when I spoke to them over the phone versus in person. Not sure how or why that happened. I was able to get the lower price by saying that I talked to them previously.
While I do not believe they are doing this on purpose, what I do think is that they do not have a set price for many procedures. Many procedures are based on what the vet wants to test for at that time. So for example, a doctor may do a simple blood test while another doctor may recommend a comprehensive one. Based on what they find out it could lead to more testing and more work. So, don’t expect a set price. Tests can easily range from $ 80 to $ 500.
Second, I had originally asked for liquid antibiotic medication for my cat after she had her teeth cleaned. Instead they gave me the pill form. Again, not sure how they messed that up since I explicitly asked for that.
I’m giving this place 4 stars because I called and drove around to many other places. All were more expensive than Ace. In addition, the standard deviation on their prices fluctuated the least.
Verdict:
I’ll back if I need to.

We had to take our dog in for pancreatitis and luckily the doctor caught the issue before it’s too late and gave out dog IV to make him feel better. He was throwing up and not eating.
We usually come here for all 4 of our dogs. They recently renovated so it’s much better. Definitely recommend to others. Plus I also love their hours. Many times it saved us from paying emergencies due to its availability.

Was in panic mode!
Found some really scarey issues with my cat today. Searched Unilocal for the closest open vet/​pet hospital. Was so glad to find one open. They couldn’t give me an appointment for 1 ½ hours. Didn’t not help me calm down. Was not happy about that. The woman on the phone didn’t sound like she cared at all, which didn’t help me feel better about waiting!
Side note. My cat is my whole world. I even have her tattooed on me. I would do anything/​go anywhere/​spend any amount of money to help her.
I got to the office and filled out a form. Weird questions like where I work and my drivers license number came up. I did not fill those out. Nope. Here were a few dogs obviously having the worst day ever in the back, they were screaming sooooo loudly. My cat was panicked. She behaves super well at the vets office and always has, but this made her skiddish. They doctor was very short with me, unlike the nice ladies who were at the desk/​in the room helping. They had to take her to the back for a shot. I didn’t like being removed from my baby.
All in all the treatments cost 150 dollars. I have no idea if that’s reasonable, but I hope so.
–loud dogs, no sound proof
–some people are nice/​caring but not all
–no idea if the room was clean
–in emergency mode I still had to wait 1 ½ hours