Autozone

Very friendly customer service. Had some issue with my wipers and everyone were helpful.

Pros: this place makes it easy to find the stuff you need because they have nice signs that categorizes everything.
Now here’s the downside to my visit:
I need a crush washer for my oil drain plug for my honda. Unfortunately I don’t know the size.
Asks an employee for help, he goes to the computer… types in honda washer, he stares aimlessly trying to figure out what to select to find the right part. Doesnt seem to know what to search it under. He tries to search it under oil filter… still no go… So he goes and asks a co-​worker where all of the washers were at.
He walks to the washer aisle and extends his arms in a promotional-​style and goes–
«so here’s of all of our washer.»
Yeah but what size do I get?
«well do you know what bolt size you need?»
… Yeah dude honestly that’s a harder question than what I actually came in for. I know almost nothing about cars.
I politely excused myself away… off to O’Reilly across the street I go.
Appreciated the tried attempt of helping, but I just wasted 20 minutes in this store coming out with nothing.

My visit to Autozone was SUPER easy and convenient! Let me break it down.
1. I walked in looking clueless
2. Cashier /​worker asked if she can help me find something so I asked for a new air filter for my car
3. I paid and left
I was in and out in about 5 minutes! Can’t ask for much more than that.

I came here the other day to get a air filter for my crossover vehicle, the man who helped me was very helpful and seemed to be there alone. He was handling all kinds of duties and tending to me and 2 other customers. I was still in & out in less then 5 minutes. I will return here to grab stuff for my car going forward.

Trying to get parts, they on the bottom of pile and manager Sam wants to send me to a different store in Hayward instead of doing the work of unpiling. Say I will take my business somewhere else, now they are complaining as they unpile the parts. Great customer service. Always love this place…

Lol I asked for a brake caliper and rotor yesterday for a Chevy silverado and they come back to me with brake pads. imagine that.

Most of the staff is friendly but not all. I’ve seen some non-​english speaking customers being bullied by «customer satisfaction» people but other employees jumped in.
Good place if you’re in a hurry and don’t have time to shop around. Know your prices before getting anything. They typically out of stock for most items. The location is convenient and has easy parting.

A big hug and thank you to Jesus V. This awesome guy helped me today with my car battery. He went out of his way to get me on the road. He does not realize that he saved me from having to take time off of work to deal with car issues. He was polite, helpful and gracious. He was «here to help» me!!! Thank you, Jesus!!!

Located right on the end of Washington and Fremont Blvd; convenient location & super easy to spot from the street. Unfortunately, their service is bad & prices are high.
I wanted to get a basic battery for my Subaru Outback. The cheapest battery they had was $ 125. They offered cheaper ones, but the associate didn’t know if they would fit my car, and didn’t seem to have any knowledge of car batteries, period. Since the guy didn’t seem to know anything, I called my fiancé, who suggested I go to a different store. When I told the associate this, he laughed and pretty much booted me out the store. Unprofessional & rude.
My suggestion: go to O’Reilly across the street.

I wanted to update my review and give them five stars. My Toyota pickup needs front brake pads, but I noticed I have a new set of pads in the garage for my old Chevy truck that I sold prior to changing the pads. I brought them in on the off chance they would let me do an exchange despite not having a receipt.
Turns out they offer lifetime warranty and I just had to give them my number in order to get credit for the never used pads. I walked out with the brake pads I need, plus $ 7.00 in cash back!

Great service! Came in earlier today having no idea what kind of light bulb/​HID I needed for my car. Sam was very helpful, informing me which one I needed to get. He was also more than happy to help me install it on my BMW, which surprised me because changing the bulbs on BMWs can be a REAL pain compared to most cars.
This was seriously one of the best services I have ever received from any auto part store. Highly recommended for their helpful and knowledgeable staff like Sam.
5 Stars

I don’t usually work on my car anymore unless it’s something simple.
I came in for a headlamp bulb and a cabin filter and promptly installed both in the parking lot.
The staff in knowledgeable and helpful locating my items.

This place is good, great service and clean environment, employes know a fair amount of info, I’m a tech and I don’t have to explain a million times what a relay is,

I went to Autozone Fremont store last night to find out why my Pilot has yellow light on the panel. Sam gave a lot of help on it. He talked about my car and suggested that it may be caused by the Gas cap issue and after I purchased a new gas cap, the yellow light is disappeared immediately! Thanks a lot for Sam who has saved my time and money so that I don’t need to go to the Honda dealer to pay the high repair fee.
I am strongly suggesting to talk to Sam when you are in the store to seek help.

I am able to get the parts I needed quickly from this store.
It’s what you might expect from a chain car store, but the customer service can be truly exceptional – far better than Nordstrom, even.
Sam Samreth (also mentioned by another reviewer) was exceptionally helpful with helping me find the part I needed. He even went out with me to understand what I needed. When it turned out that my car needed a non-​standard part, he went back to the store and kept on helping me until we found the right solution.
I was very impressed. He did not give up and was very kind. Even after I went out of the store, he checked up on me to make sure that I didn’t have trouble installing the new part.
It’s the kind of service that earns customer loyalty.

I come here all the time when I need a part changed in my car. The employees are very helpful and friendly. Especially Sam. He has great customer service. I needed a new regulator and motor for my car. He found the part for me and the price was the cheapest in my area. Then he helped me replace it. I saved so much money because of him. He knows a lot about cars and now my car window works great. Thank you Sam!

They have the parts, but their agents don’t know how to handle customers. I called them to ask for information regarding a problem I had with the Belt Conditioner they sell and the agent basically says «Oh My God» out of frustration and places me on hold! Who does that to a customer? If your agent has irritation issues then that’s bad for business. Not all of us are car tech savvy!

(+)
— great customer service
— part i needed in stock
Needed new windshield wipers for my 2008 fit. The salesperson looked it up and showed me where the parts were. I bought them and to my surprise he offered to help install them. I guess this is a common thing judging from the other reviews. Just glad I didn’t have to try and figure it out on my own. Great service, would come back.

This Autozone has been here since before time! Okay, well they’ve been there for as long as I can remember. I’ve gone here for all my auto needs and have never been disappointed. As long as you know a little about what you’re looking for, they can generally help you.
At times, it seems a little under-​staffed and slow due to staff helping others with finding what they need. A dedicated cashier line would definitely be helpful.
Either way, I almost always choose to come here over others.

Clean store, well stocked, nicely laid out, good lighting.
Friendly staff.
Oil filter prices lower than Kreygun.
You can recycle your oil here.
They can special order K&N filters.
Customer service: very good.