Babies R Us

I came here because it is near by work place. The store is clean and kind of «organized» (better than some other toyrus stores). Big store. And yes, 2 stars are for those plus points.
Negative stars are for customer service. I was unhappy for the last streak three times I was there because of the customer service. Most of the staff are friendly and helful except 1 girl who used to be at customer service desk. No smile, no welcoming. Her attitude toward me and my husband made me uncomfortable. I feel like she hate me for some reasons with the looks she gave me every times I was here. And she was extremely* helpless! Because most of the time she was the only one who stand at the customer service area, so I had no choice to come for her to ask about the items I was looking for (there was no staff around the areas). For example, Like the last times, I asked if there was any size 2 of a toddler dress available in stock, she did not even give an effort to look at the dress and answer me immediately that «No, all the sizes are on the display not in stock.» Seriously… At my favorite store on Blossom Hill, if I want to check anything available in stock the ladies are always willing to check for me, and most of the time the items are in stock!
Or the other times, she talked to other staff by Spanish in front of me and they both looked at me as I did something wrong or bothered them or they did not want to see me here.
I don’t want to go to this store to face that girl anymore. She ruined my shopping time (happy hours) every single times I had been here!

I like this BRU better than the one in emeryville!
The only thing I didn’t like about this place was some of the items were not in the right spot.
The pricing was incorrect for some. It was kind of confusing.
Oh and some items didn’t even have a price on them!

This is by far the worst customer experience you can possibly face in a store. Don’t even think about trying to return anything in this store. They go especially OUT OF THEIR WAY to find ways to not accept your item. It’s a total joke. I was able to successfully return and exchange for store-​credit 5 out of 5 items in Union City Babies R Us that were all rejected in the Fremont store. The workers in Union City laughed when I told them my experience in Fremont store and they all advised not go there because the staff is so poorly trained. Again, skip this garbage place. Go out of your way to go to Dublin and Union City dedicated Babies R Us stores you’ll end up being happier. I hope these guys fix their act or I’d much rather them see them gone.

My husband and I drove up from Milpitas to try out one of the rocking chairs that we were interested in purchasing for our nursery. Upon arrival the store was in complete disarray. Boxes were stacked everywhere, the aisles had product strung everywhere. As we made our way back to the nursery furniture we never saw one employee. After waiting for approximately 15 minutes we went to the customer service desk and found 4 employees standing there laughing, talking and playing on their phones. I asked one of them to come help us and her response was «I’ll be right there». My husband and I walked back to the nursery furniture, waited another 10 minutes and still no one. When we decided that we had waited long enough and we were leaving we walked to the front of the store to then find 5 employees standing around chatting. The women who said she would help us was even leaned over one of the check outs playing on her phone. I told her that clearly she didn’t have the time to help us and we would just go somewhere else. I will never visit this store again and I will be contacting the manager.

Rigo is amazing! He is always so cheerful and willing to help. I love coming to this store because of his hospitality!

Stopped in to take advantage of the ‘Mother’s Room’ to feed our son. UGH! Like another reviewer posted, this is utterly disgusting. Fecal matter on the change table, cheerios on the floor — overflowing garbage can. Gross! Brought it to the manager’s attention and while he apologized and said it would never be allowed to be in this state again, I’ve checked in a few times since my visit — a bit better but still dusty, dirty and just plain yuck!

Ugh where to begin… this place is horrible. If you are expecting & need help figuring things out as a first time mom that experienced this place stay away! The employees at this location have no knowledge of what they are selling & could care less about their jobs. I’ve had horrible experiences (many sadly) with this place. I will never shop here again. I think it completely takes the joy out of shopping for your baby. You leave this place feeling stressed out & bitter. I’m writing a review because I’ve had many horrible visits at this location when I was expecting & for all the runs I’ve made after the baby’s arrival. I’d rather take my $$$ elsewhere because they need to revamp this place if they want new clients & to hold on to existing ones. The staff is very unprofessional, they have no knowledge & can’t sell you the right car seat/​stroller which are very important items when your are out & about with your precious little one. They can’t answer basic questions & need major training when it comes to the features & benefits. These two items in my opinion are the most important pieces you are buying for your child & you need professionals to sell you these items, not an employee who could care less about your needs. I went to Buy Buy Baby instead & got the professional help I needed. All the employees need to be let go from the district manager to the people that stock the floor if they want to succeed. I hope corporate reads this & does something about our concerns because our children deserve the best!

Great that it’s a combined Babies r Us and Toys R Us. However, not great that the lines are always long everything I’ve come here. They also need to restock on items more frequently. The second to last time I came here looking for Tommy Tippee pacifiers and in the section where it shows Tommy tippee items, there were no items at all including the pacifiers. We asked an associate where all the items were and she checked the back. When she came back, she told us she’s not sure why they weren’t stocked but there were no pacifiers. This seemed odd to me. Anyways, not many great experiences here.

DO NOT ORDER FOR STORE PICK UP AT THIS LOCATION… here is my story. I needed i new high chair for my baby with back straps on it cause she craweld out of her other one, how i dont know, knocked out unconsious. So i placed an order, waited the whole day, well i get an email my order was cancelled. I called and i asked why to CS i was told they ran outta stock, ok, i called the store and asked if they had then in stock, answer «yes ma’am we have 4 instock» me: «soooo why was my order cancelled!?» so he then asked im sorry thats weird, and asked to get my order number gave it to him and after 3 excuses his last one was «ma’am your order was cancelled because no-​one was working on it» yes cause you guys are lazy fks you just decide to cancel my order, and to top it all off, he said your money should be on your account already, NO ITS NOT I STILL HAVE THE CHARGE, and its been 5 business days! GET YOUR SHIT TOGETHER!

This store has impolite, rude employees. Came here to this Fremont location to return a swing I bought since my home store in San Jose closes 30 minutes earlier. The guy MANAGER here is extremely rude. Tells me he won’t do the return and tells me to wait the next day and return it at the location I purchased at… I came to this location since it’s the only one open and because you’re to lazy to do a return before closing, you blow off your customers and send them on their way? What a waste of time and drive. Will not come back here. Sorry Fremont Toys R Us/​Babies R Us, you need better customer service. What a disappointment!

This review is for the Mother’s Room. It’s disgusting. Dried bodily fluids on the couch, on the walls, and the door. The ottoman for the rocker is broken and is a hazard. The ledges on the walls are covered in dust. And the diaper changing station looks totally unsanitary. Don’t go in there unless you are desperate!

I LOVE this BRU! Their staff is wonderful and super helpful. I’ve gone here a few times only to find that they don’t have the item I want (its online, but not in store) and they always order it for me and let me use my promo codes!
In general, they tend to be pricier than Amazon or Target… but they also have an awesome reward program and they price match. With my rewards bucks, I’ve been able to buy a convertible car seat, a bunch of gifts for other people, and a bunch of toys for my baby.
I also had my Baby Registry with them and had a wonderful experience. They took back my duplicates, no questions asked, and helped me purchase different items (because walking around 9 months preggo is no fun). Their registry specialists were able to answer all of my questions also.

Weekend is super crowded, but my daughters loves it here. Granted it’s a lil more expensive than Walmart but the experience of your kids running around the store loving everything.

Went there for one of their ad promo, got to the cashier and trying to pay. Got stuck with one of he new cashier that didn’t have a clue bout it. It’s ok if you don’t have baby on you, a little bit annoyed if you do.

Came here to know more about their baby crib and everybody else is courteous enough to help out especially Jovita.

Ummm no. Prices are high and you can find things much cheaper online. The line was 20 people deep and there was ONE person working the counter to check people out. I was looking for help and I walked around half the store before I finally found an employee to answer my question. Thank god I ordered online and chose store-​pick up. That was the only saving grace of my visit here. They scanned my receipt and I walked out. However, I felt really bad for the people in line as it barely moved.
Be smart. Order online (maybe even somewhere else where it may be cheaper like Amazon) and get it shipped directly to your house or choose store pick-​up instead of waiting in a ridiculously long line!

Not my favorite Babies R Us, but sure is the closest. Half of the store is actually Toys R Us, so naturally, things could often be out of stock compare to the Babies R Us superstores.
The prices are usually higher than let’s say Target or Walmart, or even Amazon. However, there are a few tricks to get a better deal.
First, they give you a 20% off coupon on every receipt. So it is good to take advantage of that.
Also, they do price match for Amazon. Just walk over to customer service and ask for a price match. They will pull up the item on their computers and as long it is sold by Amazon, they will give you the lower price.
Finally, if you want to use a coupon before its effective date. You can simply buy the item and come back for a price adjustment later. Very cool information that I got from them a month ago.
Definitely try not to pay full price.

On Jan 12, I ordered a glider combo online delivered to this Fremont store. After the initial purchase, they sent a series of emails telling me to hold on picking up the item until being instructed to do so. On Jan 22 (after 10 freaking days), they notified me via email that the item was ready for pickup, and lord and behold, just hours later, they sent another email saying that the order has been canceled as the item hadn’t been picked up within FIVE days of the pickup notification email!
I called and spoke with a store rep on the phone. Jesus Christ! I can’t believe how they’re still in business with such bad customer service. The guy was just plain rude and unapologetic, completely acknowledging they had screwed it up. This experience surely deserves a 0 star if allowed.
I hope they actually gave me back the charge that they took during the online order.

Not a huge fan of this particular location. It’s attached to Toys R Us, which is one of those things that looks good on paper but fails miserably in execution. The layout is really ²⁄₃ Toys R us and ¹⁄₃ Babies.
The Babies R Us section is not that great. It lacks variety and is very disorganized. Have had better shopping experiences at Union City and Dublin. Their customer service phone support was helpful though the one time we called to inquire about an item.

Didn’t even know this Babies ‘R Us was here til we cruised through Fremont’s Pacific Commons shopping center.
Thank goodness too since I LOVE coming in here even though my babies aren’t «babies» anymore. It’s a combo Toys ‘R Us/​Babies ‘R Us so you get the best of both worlds. Plus, it’s brand spankin’ new… so it still has the new store smell, that’s always fun. The sales here are awesome for babies and toddlers; it’s ridiculous. You could really walk out with a bunch of things you need and will need in the future. The store is super clean and things are real easy to find. Customer service was excellent this visit. Lots of parking and other things to see and do in the area.