Big Discount Tire Pros: Across from Washington High School

FAULTY FAULTY FAULTY!!!
We purchased 4 tires. Two months later, one tire had developed a bubble possibly resulting in a blow out,. My immediate thought was that IF their product was good, this should not have happened. We were accused of running into curbs and bumping the tires while driving.
We called the store and we were told we did not purchase a warranty so they could do nothing. My point of calling them was to tell them that their product was damaged and unsafe for client use.
After an hour and a half on the phone with a salesman, he told me he would give us 2 free oil changes for the inconvenience… big whoop. but we took it anyways.
FAST FORWARD TO A YEAR LATER**
We went in for an oil change (because it was a free one) and after 5 hours of sitting at this place (with an appointment at 12pm.) we were told to PAY for an oil change that was supposed to be free??? WHAT?!
The salesman who was helping us was in fact the man we spoke with on the phone who DID remember the situation a year ago.
He proceeded to say he did not give us 2 oil changes that day and then quickly said that he got in to a lot of trouble for giving out too many oil changes for free… Turns out, this guy did not record it under our account that we were given free oil changes.
So they honored just one today and I will be canceling my Big O account and not looking back.

These guys are great! Was unsure about what tires to fit on my car and with their honest feedback they were able to recommend superior quality at a good price. Not to mention the fact that two weeks later I pick up a screw in the rear driver side tire and needed speedy service to help get the flat fixed mid-​day on a Saturday. They made it simple and were very accommodating even though they had numerous cars already in line ahead of me. Very happy with the customer service all round and would continue to do business here. Forget the other would-​be tire specialists out there, these guys have a good crew all round! Very professional!

I purchased 4 new tires here and opted for tire protection as well. All in I spent over $ 1,000 on tires and warranty. The salesman told me he’d include an alignment free of charge.
After picking my car up, I noticed it was pulling to the right on the highway. Unfortunately, my work schedule and a move out of state meant I couldn’t get back to the same location. I recently visited a Big O in my current area and after an alignment check it was clear an alignment had not been done when I purchased the tires. They called the Fremont location who advised me to pay for the alignment and that they’d possibly reimburse me later.
I’ll be taking my business elsewhere from now on.

True Customer Service continues to exist her! Mike and Will fixed the nail in my tire and did not charge me.
Speaks volumes to me so bringing my car back for tune up next week.

I came in with a flat tire, and even though they were closed they squeezed my car in for a tire repair. =) Guido, was very friendly and very knowledgeable. I booked service to get all my Tires replaced. Keep up the good work!

Guido is the man! Easy to do business with and has a very good sense of customer service. The time estimates he provided to me were accurate and he called when he said he’d call. In fact everything was done sooner than suggested. It was nice having expectations beat.
I wouldn’t say I got an amazing deal, but I got the price quoted on the website — interestingly enough another Big O store was trying to sell me the same tires for 40 $ more than quoted by their website (looking at you Fremont).
If you want to buy tires in shop I’d highly recommend this place. Hopefully Guido will pick up the phone. If you buy tires online their installation fees are more than fair.

Been going to this location since I was 18. Have had every type of vehicle through here.
Great service! Mike always takes care of you!

Guido is very helpful and flexible. I checked 3 other places to replace 4 tires for my BMW and he was able to offer the least expensive price. He is very knowledgeable and professional. He delivered according to my expectations.

Big o tires I bought a 4 set of tires from your store on satuday ann then recieved a message from you .just want to make sure That I donnt get charged for another set as a I allready bought a set on sat secured by my cc. Please see that I’m not re charched for another set. My phone # is 650−854−7799 email
haroldmknoerlreIII
Sincerely,
HaroldmknoerleIII

We came here to get tires for our truck. We have had the distinct pleasure of always having Mike as our go to guy. He has always treated us with respect, is very knowledgeable and goes out of his way to make sure everything goes smoothly, and explains in detail all services to be done. When we need new tires for our Jeep, we will definitely be coming back here for them. Thank you Mike for a job well done! Big O Tires is very fortunate to have someone of Mike’s fine caliber representing it.

We got our tires balanced here for around 60 bucks a week ago before going on a road trip. The tires weren’t balanced well at all and caused the steering wheel to vibrate pretty severely at highway speeds, to the point where we had to get another balance done in the middle of our trip. The shop that rebalanced them only charged us 20 bucks and showed us that both of the two tires were off by more than a quarter; after this shop was done with the tires, they were a night and day difference from before.

These guys are a class act! They are friendly, helpful and best of all honest. Superior customer service here, which is hard to find these days. Thank you.

I was referred to Big O Tires by Dorso’s Automotive Repair because I need to purchase new tires. Previously I had been using a franchise tire retailer and never was exactly impressed by the service I received. Upon entering Big O Tires I was immediately greeted by two friendly men. Mike Willson was one of them and he is super knowledgable, helpful, thorough, and trustworthy. He quickly got me a quote on a set of new tires which I will be back to have installed on my car within the next week. I really appreciate that he’s a straight talker and I feel confident about the recommended Sumotomo tires I’ll be getting are going to be absolutely amazing on my 2011 Subaru Legacy.
I’m also sold for life on this company by the services offered here and the quality of the service I have so far received prior to an actual purchase. Plus they are nationwide!

It’s Friday morning and I found a nail in my front tire. Went to Big O because they were open early, Mike at the front desk was very pleasant on the phone and even nicer in person. I was afraid I would have to buy a new tire but Mike checked my tire and luckily it was a short nail and didn’t puncture the tire. Thank god there was no leak. I was still a little nervous because I commute to the city everyday but Mike assured me that the tire was just fine and he kept telling me that my safety was his priority. Of course that put me at ease and I was on my way. I was so happy with the customer service I received that I WILL definitely be coming here next month for new tires for my husbands car and when my car needs new tires I will not be going to the dealer any more, I will come here for sure. Thank you so much !!!

Gotten my tires changed here for about 10 years now and this place has always kept me happy and prices are reasonable. Have taken my cars and family sent here and they all are satisfied.
Mike is the new guy I have been dealing with and he’s just like me direct and to the point. Also gives great deals.

I’ve always passed by this location but never really paid any attention. I needed new brakes and a friend (who takes her vehicles here) recommended them. First call I talked to Mike. Awesome guy, explained what would be worst case scenario in detail. Brought my car in today and talked to Guido. Service was fast (for complete brake replacement) and the price can’t be beat. Mike had shown me everything yesterday (even turned the screen to go over everything in detail) and Guido did the same today. Brakes and an oil change, great service and a great price. Thanks guys!

Few months ago, my car started to have problems, after front brake replacement at an auto shop. I visited few mechanics, but they gave different solutions and made some money out of it, problem was not solved. Finally I found BIG-​O-​TIRES via online map search and I am glad about it. Here is my personal opinion only. They accepted my repair input to solve problem without questioning me.
POSITIVES:
Team Work = Impressive
Customer Service = Awesome
Technicians = All very good, Pieter/​Pete is great
Quality of Repair = Awesome (not incomplete)
Warranty Service = Great
Number of Staff = Very good
Convenience = Good
Waiting Room /​Lounge = Comfortable, get some chores done
Guido = Friendly
Tires = Comfy ride and good price
Mike Willson = Great, very customer oriented and trust winner
NEGATIVES:
Price of parts = 20−30% higher than other mechanics, 10%-20% less than dealer
Labor Cost = 20% higher than other mechanics, 10% less than dealer,
Rushing to do paper work, without explaining and showing
In general, so far I have been able to trust this place, looks like they want to do right for customer.

Great, great service. Fair price, quality service and I didn’t have to wait too long for my vehicle. Will definitely be going back there for future work.

Awesome customer service. Came in with a flat tire I bought 6 months earlier. The customer service guy that sold me the tires didn’t do a great job with the warranty info but the guys at Big O in Fremont took care of me.
Guido was great explaining the warranty and even getting me covered. Walked out with new warranty and tire for very little. Will definitely recommend this place to everyone.

Thank you Guido Sr. And Guido Jr. Very accommodating especially since I had to bring my two young boys! Great customer service, in a timely way!