Budget

I’ve always had a good experience here. The wait can be long, but you just have to plan accordingly. I enjoy using this place for truck rentals in lieu of Uhaul.

They always have the car I reserved for. They never try to up sell me. If anything they give me a better deal. They only hold minimal amount if you use a debit card not like the other guys.

Extramly slow service. We had to wait for like 30 mins and there was just one customer ahead of us. Will avoid renting from here in future for sure. Gave one star as I did not get charged for 1 hour later return which anyways all other rental services also don’t charge.

This is only my second online review, but after our terrible experience here, I needed to write one in warning. I have rented from other Budget locations several times with no problem. This time, however, was a nightmare. I reserved my truck, and got the confirmation email, and printed it out. One Monday morning we showed up early and were the first ones in line as it opened. To my horror, they could not find my reservation, despite handing them the confirmation page. They had none of the available trucks for use. Instead they offered us the same truck size, but we would need to drive it back to Fremont. I cannot possibly drive that truck (their largest size), but my firefighter fiancé can. He, however, would not be able to drive it back for 4 extra days, and so we were charged for those extra days, as well as paying extra gas for the return trip, and finding a place to store a truck that large in the meantime, and spending an extra 6 hours to drive the truck back, then dive back home AGAIN, and I had to follow him in my car, also using time and gas. We were quoted a price of $ 80 for our trouble for all the days, so I thought, fine, we need the truck. On the initial move, we discovered the gas gauge didn’t work, going from ¾ tank full to empty in a matter of seconds. Upon returning the truck we were charged about $ 220– a far cry from $ 80. We told them the gas gauge was broken before they went to look at the truck. They came back and told us that we were returning the truck with no gas, when my fiancé had JUST put 10 gallons in. After fighting with them about the gauge they «had someone look into it» and finally decided we were ok. Horrible, Horrible experience. Don’t rent from them if you have a choice.

I have not had any bad experience in this location; would help to mention that I personally know the owner of this place since he was in high school. He is a good family friend. I have seen him in action with customers, very patient and willing to go the extra mile. I am pretty sure the past reviews were directed to the previous owners. Try renting from this place again and hope that you can experience absolutely good customer service!

These days Good customer service is rare. Really rare. Tony has great people skills: he is patient, but never condescending; and will do everything he can do to help a person. He really went out of his way to help my family and I. Thanks Tony!
And not to forget all the hot chicks that work in the office with him…

Worst customer service ever!!! Do not go here please save yourself the head ach. The guy at the counter is a piece of crap. Plain and simple not many other words to use. The first think he said when I walked in was car or truck I said car. He said we don’t have any! I then told him I have a reservation… Usually in customer service they would ask first if you have a reservation before just plan out saying they don’t have any. So he was annoyed that I already had a reservation and didn’t want to help me. Then from there he refused to accept my debit card. He told me credit only. As I argued with him I then saw the wonderful counter display sign that said the accept debit cards. He then told me 400 $ to hold on the card. Wow that’s freakin funny because the damn sign says 200 $. Plus I have rented from them before so I remember how stuff works. Shall I keep going… He then said nope didn’t pass the credit check… BEFORE HE EVEN TRIED MY CARD! Wtf!!! So I wanted to cancel the reservation and then they wanted to charge me to cancel since I paid ahead online because the loser at the counter didn’t want to rent me a car. Not happening. So dude tells me to call customer service and I do right there. Wow their customer service lady tells me that I can rent the car and it’s good and they take debit cards. After that they guy pretended to use my card to do a check and said nope it didn’t pass. Then the lady had to transfer me to someone else that finally told me I would get a full refund in 10 days or so. How wonderful. I wish they would know how my 4 year old felt when we told her that we couldn’t leave for Disneyland yet. We went to herts and paid like 20 $ more buy wow it is well worth it not to deal with budget ever again!!!

I booked a rental truck to move on November 16, 2013. This booking was over a month in advance. The reservation was made online. On December 19, 2013, a day and a half before my move, Budget called me to cancel. Apparently during the holiday season they rent their trucks out to big delivery companies, which must make them a lot more money than the little guy like myself. When I became frustrated with the individual who called me from the national office to let me know my reservation had been cancelled, he hung up on me. A call to the national customer service office provided a more friendly individual but the same answer: they had over booked, and I was out of luck with no choice but to scramble and find another company to rent a truck from.
Budget was unwilling to find me another truck. I asked about the Sacramento area, and anywhere else in the Bay Area but the answer was a firm «no — we are sold out.» I asked about compensation/​help finding another truck and was told since my credit card hadn’t been charged I wouldn’t receive anything.
On another note — I rented a truck for a one way move here in 2012. The individual working here begged me to return the truck to this location — apparently his definition and mine of «one way» differed. I was going to return to Budget over Uhaul and Penske because the price was better than both of those companies and the Budget trucks in my past experiences were nicer than UHauls.
I will never rent from Budget Rental Truck or Rental Car again, and am filing a BBB complaint. Penske was able to guarantee my reservation and promised to drive a truck to my pick up location the day before if they didn’t have one ready to go.

Worst move of my life!
My truck broke down and it took them an hour to find anyone to help us, an hour for him to find me, when someone came to fix it they said they needed to tow it back they took 3 hours to approve a tow after the guy spent 2 hours trying to figure out what was wrong. 7 hours on the side of the road. The guy who looked at it says the truck was out dated and hasn’t been kept up for a long time and was surprised it lasted that long. When calling their help line their representatives were rude and didn’t care. the people in the stores are pretty nice but that doesn’t make up for the shitty trucks and their customer service lines being full of people who dont care. Im pissed and would never ever tell anyone to get budget! Ever!!!
Like everyone here if I could give them zero stars I would.

If only I could give –stars! Horrible, horrible, horrible service. Expect to wait an hour to pick up your reserved car. An hour to drop off your car. Plan on losing 2 hours of your life waiting and dealing with a rude staff. Watch out for hidden charges, the bait n switch, dirty cars, and check every scratch. We contacted their corporate office and received the most bland, unapologetic response known to mankind. Please go somewhere else and avoid the traps and schemes.

This is the email my husband sent to budget after his horrific experience, you can guarantee we’ll be looking at a lawsuit if this isn’t settled appropriately.
Jose,
I appreciate the offer but I feel that your offer is inadequate. I have already been taking advantage of from the beginning and I do not appreciate being overcharged and misinformed with the initial contract regarding additional drivers.
In addition, I do not believe that you guys do take well care of your vehicles allowing a truck to be rented that is far from driving par. Not only was the wheel barring on the trailer worn down and useless but the replacement tire was rotted, worn down, and no manufacturer print date was on the tire.
Not to mention the rear main seal on the transmission blew up when we were barely into our travel. And the mechanic that was sent out to replace it put the drive train in upside down which caused the vehicle to vibrate immensely and sounded like a bolt was missing underneath.
Should I even mention the time I had to spend on the side of the road before any assistance became available? I waited 5 hours to wait for the trailer to be fixed in the middle of the afternoon in 90 degree heat with no ac. During the second breakdown I had to wait 3 hours before anyone came to assist, and the action that they wanted to take was just completely absurd. They did not come prepared, they wanted to lift the truck 12 ft in the air and drive 45 mins. Do you have any common sense and idea of how much damage that would cost to the property in the truck? Following the directions to pack the truck with the heaviest furniture in the back and lightest to the front, the weight ratio would not balance out 12 ft in the air. so because the mechanic was not prepared, my friend and I had to spend the night at a rest stop with no food.
And I don’t want to sound like I am whining, but even the strap down ties for the trailer that was provided fell far from usage standards. It looks like they were frayed before and someone had previously used a lighter to melt the ties.
Enough about the issues with the truck and trailer, just think about how many lives could have been injured if the breakdowns weren’t noticed as quick as they were. The trailer was swerving side to side, if it had been during a busier time, do you know how many cars could have been side swiped? And the smoking from the tailpipe as a result of the engine breakdown pretty much turned the surrounding area dark and clouded with smoke affecting visualization for vehicles behind us. If I had not caught it in time, the truck itself as well as the people inside could very well have caught on fire.
Jose, I understand that you are just trying to do you job as best to your abilities, but do you honestly believe that someone’s life is only worth $ 180? My 12 hour trip was turned into almost a 3 day trip. I feel that time was stolen from me from spending time with my newborn, time that I will never be given back. As a member of the army, I have already lost a lot of quality family time.
If $ 180 compensation is the best you can do, then I am going to have to speak with someone who can better assist me.
I appreciate your time Jose, I will be waiting to hear from someone soon.
Robert
On Jul 11, 2013, at 6:48 AM, BTR — Customer Service
wrote:
Dear Robert,
Thank you contacting our Customer Service Department and apologize for the experience you encounter with our Truck. We do try our best to keep our trucks in good running condition but in case of breakdowns we are prepare to assist. We would like to extend an offer of compensation in the amount of $ 180.00 unfortunately we cannot issue a full refund because of the usage and utilization of our equipment. Please let us know and we can issue the refund to the credit card on file and allow 5 – 7 business days to post.
Thank you
Jose Cazares | Level 2 Customer Service Agent
Budget Truck Rental, LLC
Tel: 800−462−8343
Fax: 303−824−3087
4500 South 129^th East Avenue | Tulsa, OK | 74 134

I wish i can give the ZERO stars but i had to oick 1 lol lol… RUDE!!! I would never go back to this place again!!! I literally walker out!!! The guy Greg RUDE!!! They have hidden charges
Not to mention he was very racest not to me but the
Asian couple ahead of me trust & believe I will be contacting budget corporate !!!