C & L Music

Great selection of piano books. I really enjoyed perusing the store and chatting with the staff. They couldn’t have been more charming!

I’m in the market for a new cello for my son, and decided to stop in. It’s 20 minutes after opening time and it’s all locked up and no one is even there! Don’t waste your time!

Owner was very rude. I feel bad for the staff working there next time ill go to allegro.

This place deserves 0 star. Very rude owner, extremely poor customer service. I had rented a sax for my son. When I went to return the instrument, I was told to pay for the entire month even though it was just couple of days into the next month. I asked where in the contract it stated that I had to pay for full month. They could not show any language in the contract besides the monthly rent. The owner then started talking in rude language repeating continuously that I signed the contract and must pay. I realized that this is not a place that deserves my business. I will stay away. Allegro Music is much better in terms of customer experience. I think C&L deserves to be taught a lesson or two of basic customer support and how to run biz. All the negative reviews in Unilocal should better have some impact on this place.

Looks like everyone had a share of my experience. I was treated like an idiot by the storekeeper/​cashier or maybe the owner when I asked to buy a $ 9 book. To top that, when we finally agree on what book that I will buy, he just won’t let me to grab it, brush me away and sighing as he walk to the cash register! WT$? Really ridiculous, you would think that I would steal a $ 9 book for my daughter? Anyway, I bought it for only 10 mins, cause I returned the book after I found one online. It’s actually cheaper online, minus the drama! I love online shopping, especially when you have the treatment like that..

This place definitely deserves ZERO stars. The worst customer service ever. My only recommendation is to take your business else where. I highly recommend Allegro Music.

Very rude and very bad customer service, they made me feel like they didn’t want my business. Good luck with that!

Real bad customer service. The cashier (not sure if the owner) did not want to answer questions and seemed very unfriendly. Will never go there again. They do not want business.

Many items here are overpriced, especially the instruments. And unfortunately, they do have poor customer service. I’m greeted with an uncaring attitude, and the staff/​owner are pretty unapproachable. You might fare better in this store if you’re a knowledgeable musician.
Looking at the previous reviews, obviously it isn’t just me who feels this way. My advice to the staff would be that if a customer isn’t very knowledgeable about an instrument or has questions that need more clarification, be patient and answer them. Or just head over to Allegro and watch how they treat their customers. :)

Very bad customer service. The store owner is not an honest and decent person. Be careful when dealing with him.
we purchased a clarinet made by Buffet Company from C&L music on 11/​05/​2011. In February 2014, we found a crack on the lower joint. The Buffet company warranty document says «An additional guarantee of 3 years against cracking is granted on plastic instruments (a total of five year for these instruments»).
At first we went back to C&L Music, the store owner told me we need to contact Buffet Company directly. So I called Buffet Company at 904−821−0234. I was told they only deal with their dealers, not customer directly. Since I purchased from C&L music, the store should take care of the warranty issue. The store should contact Buffet for parts replacement. I went back and talked to store owner. He said he was going to contact Buffet and it would take a month for the replacement part to arrive.
A month later, We did not hear anything. I called the store owner. He told me he had not received anything. So I took the liberty to call Buffet myself. I was told C&L did not placed any order! They do not have any record in their system showing C&L ordered any parts.
I had to go back to the store, and talked to the store owner again, asking him whether he placed any order. He did not give me a definite yes or no answer. I assume he did not order at all. He promised to make another order. I verified a few days later. He said the part will arrive again in one month which would be the end of July 2014. At the end of July, I did not heard anything, I called C&L. The owner told me he has not received anything yet. So I called Buffet again today on 08/​13/​2014. The customer service manager named Cliff Dennett told me the same story. They do not have any order from C&L in their system. I was very sad and mad.
This issue has been dragging for almost six month. The two parties here are telling me contrary stories. One of them is not telling the truth. I can not stand anymore. School will start soon. My son needs clarinet to play in the band. I have to solve this issue.
If I go back to C&L music, I know I will not go far. I already complained the first time when I found out the store owner lied to me. They do not help.
So I called Buffet Company and complained about the whole story. Cliff was very kind to offer me a direct return work order, so I can bypass C&L and send my clarinet directly to Buffet for repairing.
My advice is never buy anything especially important instruments from C&L. C&L does not care about customers.

Bought a hard case for my guitar about 2 months ago — the key they gave me didn’t fit; brought it all back as they said they might have one in the back — they didn’t. Next they said they’d call the manufacturer for a replacement key — they never called me once but each time I called them (about 10 times), they kept giving me excuses. Not one to give up easily, I continued to call periodically and was given some lame excuse each time. Finally tonight, I had my guy call and he was told the manufacturer doesn’t make that model any longer nor do they have any keys laying around. Really? And just when were they going to call ME to let me know? If you can, and if you prefer being treated with some respect, shop at Allegro.

The owner, the younger guy, clerk? And the lady owner were all very arrogant, rude, and had zero customer skill. They always blame the customer for defects. They sell poor quality instrument. I will tell everyone I know to stay away. Bad business.

Totally agreed. This place deserves 0 stars. As a kid, I came here because it was the closest shop, but now I know better.
The rent for any instrument is grossly overpriced. Buy an used beginner instrument and switch if you become more serious.
The teachers here are mediocre in my experience. One time when he showed up late due to traffic, he still charged me for the «time» it took him to get here. Moreover, the teachers consistently tell you to get «small upgrades» to your instrument. These small upgrades were clearly overpriced and commission based. It’s bullshit that I progressed so much that I need to «upgrade» my mouthpiece and ligature every 6 months. For alto sax players: a c* selmer will be enough for classical and a meyer 5 will be enough for jazz
The owner (Shun Hwa) may seem nice to those who come once or twice but I’ve been going for several years and I see right through him. He is rude, unprofessional, and pompous (Dude you run a music shop and you’re 50). Any niceness is a façade, because he will always try to squeeze extra money out of you when it comes to more substantial items.
I tried to get my saxophone fixed yesterday knowing what the problem (a loose spring) was and he goes and says «there were leaks all over the sax and that the tube was bent» and had the audacity to ask for $ 250. When I told him that I had just repaired the leaks 6 months prior, he screamed through the phone asking me to «prove it.» He believes his time is so precious because he owns a music shop at 50. Big whoop.
I went to allegro instead because I was done with his business. I’m not going to lie, the extra drive is worth it for people living in the Weibel/​Warm Springs area. The teachers are better and the service is fairer. I got my sax repaired for $ 100 bucks; the repair man also said that if there was any persistent problem he would fix it free of charge.
Overall– the owner needs to realize that being a music shop owner doesn’t mean he’s a badass. It means that he is poor and should treat customers better if he wants more business.

My husband had an emergency broken screw on his bass saxophone, a day before a band recording session. We had to search on Unilocal for an open music store for screws. Unilocal directed us to this shop, since it was the nearest. We were treated professionally, and everybody inside was very friendly. We found the screw that fit the bass saxophone’s neck and asked how much the cost was. The Asian guy said it was nothing. It’s for free. Free help and service was awesome to my book. Obviously, my experience was different from the others who have reviewed this place negatively.
We also bought one of their ergonomic saxophone neck straps. So far, it is working well with my husband’s bass saxophone. I might go back and buy one for myself.
Thank you very much for helping us fix the screw on the bass sax!

This place has extremely bad customer service, the cashier, at times, is extremely rude and will be very rigid with business. I wouldn’t recommend coming here to purchase items, you will find much better product quality as well as customer service at other music places.

came here 2 months ago to shop for a new guitar. ive been playing guitar my entire life, i come from an entire family tree of music performers, guitars to piano to harps. so one can easily understand my frustration when someone blatantly undermines my own knowledge and talks to me as if im stupid.
I decided I may have to shell out some cash for a real Martin and the sales guy hands me this Blueridge BR-​160A (solid wood all around, Adirondack spruce top), amazing, this thing was a cannon! More Martin than Martin. I pretty much decided I was going to buy it and asked him to give me his best price. $ 1500 he says, lowest price guaranteed he says. I said i really doubt it, let me talk to your manager. turns out he was the manager and said that id be ‘stupid’ to walk away from this deal.
«watch me» and I leave the shop and do my research. I can get the same guitar sent over from the US for $ 900 WITH shipping and hardshell case included. I can get the Sitka version with hardshell case and shipping for $ 750. enough said,
Unilocalers, take your business elsewhere where you are treated with respect and dignity.

This place seriously deserves 0 stars. The owner is rude and doesn’t know how to properly talk to customers. Avoid this place at all costs and take your business else where.

I bought my first ukulele here and might I say, what a horrible mistake. The lady at the front counter helped me pick out a ukulele which had low quality strings but the price said $ 30 and I didn’t know any better about ukuleles. Anyway, I picked a ukulele, paid for it, and went home.
As I was trying to tune the ukulele, one of the strings gave a flat tone and I was unable to tighten the string to get into tune. I went back to the store the next day to see what could be done. There was an Asian man at the front desk and I asked him «where was the manager?» he told me that he was the owner. I told him what was wrong with the ukulele. He told me that it was my fault that the ukulele was broken as he was trying helplessly twist and turn the string’s knob but with no success. In the end, he told me there was nothing that he could do.
For starters: never blame the customer for a product’s malfunction. Secondly, why even sell me a broken ukulele in the first place if you don’t know how to fix it? Thirdly, this business owner has poor business etiquette by turning me away even though my problem was still unsolved.
This store is sub-​par in talent, unprofessional, and irresponsible.

I would give it a 0 star if there’s such an option.
I’ve been renting instrument and buying music supplies from this store. My child grew and was in need of upgrading to a larger instrument. Unfortunately, this store didn’t have the larger instrument available for rent at the time and we had to rent it somewhere else.
Now comes the problem. On July 5^th, I called about returning the old instrument and getting a prorated rental refund. I was told NO refund since the July rent was charged to my credit card July 1^st. I asked the clerk to check with the owner to see if he’d honor the prorated refund in good will. I expected a call back that day but NO ONE called.
Today (July 6^th), I took the instrument to the store and spoke to the same clerk again. Since the rental instrument was returned early in the month, it seems fair to honor the prorated refund. The clerk still said NO prorated rental refund. I pressed if this was the owner’s decision on my request and did not get a straight answer. The clerk proceeded with the paperwork to end my rental contract and NEVER bother to say ‘Thank You For Your Business’.
Given the way prorated rental refund is handled and the poor customer service, I would NEVER do business with this store again!!! And I will steer all my friends AWAY from this store.

Very pool customer service, I will never go back again. We came here to rent clarinet for my daughter more than 1 year ago. We were told we could do rent to buy option if later we decided to do so. A month ago, we went back thinking we should just buy the clarinet. The guy at the store, did not even bother to look me in the eye while he was talking to me. He was just busy with his own paper work. He told me we were not in the rent-​to-​buy program. That wasn’t what I was told in the beginning. He did not care.
Yesterday, we went back to return the instrument. Another guy was there, all he wanted to do was yawn his way out, he kept yawning while unwilling doing the paperwork. We returned the instrument. He did not say thank you or anything.
These people clearly do not know what customer service is. We will never go back again.