Chan Harry W OD

DO NOT EVEN WASTE TIME CALLING_​NO STAR! I called inquiring about the insurance if they take it and if I can make an appointment. Irma was extremely rude from the gate. She told me she was doing ME a favor by scheduling me an appointment. But yet I’m the customer. I called back to speak to the manager Irma stated «she IS the office manager!» I told her I wanted to cancel my apt because she was rude and I didn’t appreciate it how she was speaking to me. She said oh ok. I asked her if her Dr. had Unilocal she said NO?! obviously he does?

Dr Chan is very thorough and detailed in his examinations. He is not pushy and took time to explain everything and answer my questions. I highly recommend him.

The one star is because of Dr. Chan. He is an amazing optometrist, which is why it makes me so sad to leave his practice and take my business somewhere else. His receptionist IRMA is a rude, inconsiderate, arrogant person. After telling me she has kids my age, she called me a «silly little girl» who calls a customer that? And then proceeds to tell them maybe you shouldn’t get glasses you can’t afford. She does not believe the customer is right and she obviously enjoys arguing. I have never dealt with such poor customer service at a doctors office before. I am currently waiting in their office to speak with Dr. Chan. It’s unfortunate I have to leave this practice. As you can see by other reviews I am not the only complainer lol

First of all, it is very difficult to get the appointment. You can’t even view the frames without appointment.
Receptionist is very very rude and has attitude.
She thinks that she is right and customer is wrong.
She gets angry on customer and tries to prove that customer is wrong.
They are not at customer friendly.
Even my wife and daughter had the same experience.
There collection of frame is limited.

I hate when I feel like my time is wasted. I purchased 2 pairs of glasses for $ 500+ I received a call today letting me know they were ready to be picked up. I left work early pick them up, only to get there and they only have one pair. I need businesses to check to make the sure the order is complete and provide me with an option to come and pick up one pair OR wait until the other pair is ready and pick them up together. SO NOW I have to take MORE time off of work to pick up the other pair when they come in.
When I was going to try the glasses on in the office, MOST places pull the glasses out and clean them for you, the lady I was dealing with handed them with strings and something on the lenses. Great customer service!?!
Not only will this be my last time dealing with these guys, the are lucky I didn’t just request a refund after the horrible treatment.
The only saving grace was the lady I worked with last Thursday who helped me pick out the glasses she was great!

I agree with the other comments. We have been going to Dr. Chan since my son was 4 months old. He is now 23. Dr. Chan is wonderful, patient, kind, etc. His staff is wonderful. My son feels comfortable going into the office if his glasses need adjustments etc. He walks in and the staff recognizes him and helps him within minutes. My son recently switched to soft contacts and Dr. Chan did a through eye exam to determine the best contacts for my son. I would highly recommend Dr. Chan

Clean office, nice people, good selection of glasses. They don’t adhere to their promise of glasses received in 7 – 10 working days, though. I have been patiently waiting for 12 working days now, and still no glasses. After not hearing from them and calling them myself, they said I might get them early next week (working day 13, 14 or 15). Lencrafters can do it all within one hour, so there is no magic to the process.
Minus one star for being late.
Minus another star for making me have to call them (they should be contacting me with the delivery status).

Yo. My eyes are actually pretty bad. This whole time I thought I had good vision and didn’t need glasses, but Dr. Chan actually takes his time with you and makes sure you get the best possible sight. I was really mind blown at how good I could’ve been seeing this whole time. He’s a great doctor and was really really patient with me. Definitely recommend going to him for your eyes.

I give this place a 5 star rating for service and cleaniness.
I’ve been here since I was a child, and by far have the best optometrist. Their employees are really nice and provide good customer service. Dr. Chan is a really nice optometrist. He is thorough with his eye examination, and he’s always willing to answer any questions that you have in mind. He is a patient man, I remember asking him questions throughout the whole examination and he was happily to answer it without being annoyed.
This place have a variety of eye glasses that you can choose from, Michael kors, nine west, gucci, Calvin klein, ray ban, etc. Their prices are reasonable, ranging from $ 100 – 300 depending on the brand and glass frame you choose, not big of a difference compared to other optometry. They also have a magazines for adult to be entertained and toys for kids to play with, Legos and a toy house.
Overall, I have good experience at this optometry. I would recommend choosing Dr. Chan as your optometrist, he has won awards and a really intelligent man.

The key to success here: attention to detail.
No hassle, no worries = happy customers!
No appointments needed to order/​pick-​up lenses, which is always convenient.

Dr. Chan is by far the best optometrist I’ve been to hands down. He truly cares about his patients, and really takes his time to make sure you, the patient, is getting treated properly. Whether I have insurance or not, he will get my business as long as he is around. Thank you Dr. Chan, for watching out for my well-​being!

I had been going to an Ophthalmologist in SF but now that I no longer work in SF had to find someone locally. Dr Chan came as a recommendation from a friend who told me he specializes in contac lenses. I am at a point in my life where I don’t have the crisp vision as when I was younger. I have been wearing gas perms for about 40 years and changing from gas perms to soft lens is a major challenge. I had tried several times before but gave up and went back to gas perms. My friends have told me to be patient and told me it would take awhile. So I started going to Dr. Chan. It took over 3 months to get the right prescription and he was always so patient! I was very impressed at his creative means to get me fitted. I am sure that I was a challenge but just wanted to be able to see distance and work with soft lenses. Getting old is pain!
I highly recommend Dr Chan. Excellent Doctor, very patient, professional and knowledgeable. Thank you Dr Chan!

The Office inside is clean and nice. Staff is pretty friendly. And Dr. Chan is nice BUT the only thing I didn’t like was his Cleanliness. When I got size for contacts he never washes his hands!
He puts on the contact lenses for me but doesn’t wash his hands. I mean, you come in, touch the door nob, writes a note or two using a pen that’s been sitting on his desk. then inspects my eyes without washing his hands!
Then the second time I went in for a follow up, he seemed like he was coming down with something. I looked over to my right and the trash was filled with tissue! He blew his nose with a tissue, and geez… all he does is rise his hands over the sink WITHOUT USING SOAP. Then he just goes straight to my eye ball and takes my contacts off!
Then only reason I gave 2stars and not 1 is b/​c the office was nice and so were the staff.

I saw the review on Unilocal and decided to go there. Like everyone said, Dr. Chan is very nice and take his time to give me the exam and check what the problem is.

Dr. Chan is very thorough, warm and efficient.
I took my 2 sons in for an exam and he kept them very engaged in a quiet, confident and flowing fashion.
The staff are very warm and calm and were very accommodating to me when I wanted to come in at the last minute for a glasses fitting.

Just a really good optometrist. Straight up.
I came here after the gf told me good things about him especially how he works with you to find the perfect contact lens for you. I think I tried 4 different brands before I found a good one. Although it required me to come in every 2 weeks to discuss with him how it was, I didn’t mind whereas at Kaiser, the gave me a contact lens and sent me away without any follow up.
They have a great selection of eyeglasses and sunglasses for you to choose. High end brands and lower priced ones too. His staff is really nice (although I came here one time and caught one assistant on Farmville. tsk tsk). Open late on Wednesday, open every other Saturday. Accepts VSP.

I recently made an appointment with Dr. Chan, and realized I hadn’t Unilocaled about him yet. I agree with all the other Unilocalers — Dr. Chan is one of the best optometrists, especially if you need to be fitted for contact lenses! He’s very friendly, thorough and patient — he makes sure that you are fitted correctly for contact lenses, even if it requires him to fit you with various pairs of contacts each week and having you come back for follow-​ups to make sure the lenses haven’t shifted. You just can’t beat his quality of care!

If you’re looking for an optometrist, look no further. Dr. Chan is as good as it gets.
As far as being an optometrist goes… I can see. What more can you ask for?
Dr. Chan does his best to accommodate your every desire. Case in point: I got my eyes dilated (always fun) and I asked for one of those awesome pairs of fake paper sun glasses. Did Dr. Chan tell me no like the devils of optometry, Lenscrafters, would? No! Dr. Chan offered to give me not one, but two pairs of fake paper sun glasses! Absolutely amazing.
Dr. Chan is also a nice guy in other ways. He answers all of my inane questions about his job calmly and professionally…“Have you ever squished anyone’s eye?” «Are all of those letter card things the same?» «Can I play with the motorized doctor’s chair?»
In addition to this, he attempts to humor me when I crack possibly (and probably) inappropriate jokes. What a nice guy.
His office is great too. It’s got a great selection of glasses to choose from. Every pair of glasses I’ve worn since the beginning of time was found here. It’s clean, organized, and has a wide selection of magazines (a major factor when I choose an optometrist). He has Sports Illustrated, Consumer Reports, AND Highlights. I love Highlights.
Again…go to Dr. Chan. You won’t regret it. Avoid Lenscrafters and Site for Sore Eyes and all of the other devilry. You will rue the day you go to one of those chain optometry centers!

I’ve been going to see Dr. Chan ever since I got my first eye exam when I was in 5^th grade. Dr. Chan is very well-​mannered and also very professional. The office is clean and organized, which makes you feel confident that they have things under control and aren’t all over the place. There are no mishaps or mistakes that happen here. I also really like one of his office staff members by the name of Deanna. She’s been working with Dr. Chan for a very long time, ever since I was a small child. She is super sweet and patient with everyone, no matter what situation may arise.
If you are looking for a good optometrist, I highly recommend Dr. Chan’s office. Not only will things get done, they get done on time and just the way they’re suppose to. Dr. Chan is someone whom you can definitely trust as well!

I have gone to Dr. Chan since I was a wee little one (maybe 10 years now?) He and his office staff are fabulous — I’m THAT patient: the one who is always late, eats tons of office candy, needs a super rush on my contacts because I accidentally washed it down the sink (but really because I don’t want to wear my glasses to a Dave Matthews Band concert) and completely indecisive about frames.
Dr. Chan is super mild-​mannered, willing to work with whatever plan you’re on generally ‘da bomb.