Cohn James, MD

Dr. Cohn is good the office experience was VERY BAD!
My husband had eye problem earlier this year. After some research, including googling and Unilocal,I sent him to this office earlier this year. He was happy with Dr. Cohn. We paid the co-​pay $ 20 after insurance coverage for his visit.
When I had red eye problem later on and couldn’t wear my contact I went there too and expected to incur the same cost, the $ 20 co-​pay. Someone came in, asked about my problem and checked my eyesight. I thought it was a routine practice that they do the ground work before the big guy comes in. I WASN’T asked if I want a prescription but I guessed they did that work without telling me and asked if I want it. My existing prescription was still good for another 7 months. They asked me to pay $ 35 out of pocket right there. I said we have VSP but they said they don’t do VSP. So I had to pay $ 55 to get out of there.
When I received the statement and EOB, I was surprised that in addition to the higher office visit charge, there was an additional $ 55 charge for «Refraction» that insurance did not pay for. I called and asked Anthem what it was and if they missed it. They said the test was when they asked «1» or «2» and NOT medical necessary. I asked them to re-​consider because why would my doctor’s office do something that’s not medical necessary. The final statement from dr.‘s office said the refraction is not covered and I have to pay for it. final decision.
My total cost is $ 110 in total vs. $ 20 for my husband — $ 90 for the prescription/​refraction that I did not need. I discussed with the office and they said I complained vision being blur when I came in so they checked my vision. My complaint is that the vision is blur of course because the the eyes were red and sensitive, not because that I need a new prescription. She also said they do accept VSP which is not what they told me earlier but she didn’t show any interest in coordinating that and I ran out of patience dealing with them. I feel that I could warn others to ASK FIRST AND BE ALERT that you maybe given services you didn’t ask for but will have to pay for. I hope this is the first and the last time of this unpleasant experience.

The front staff needs help. I arrived at 10:20 for my 10:30 appointment and waited over 50 minutes in the waiting room, it took them over 30 minutes to give me the paperwork to fill out. On the form it asks about smoking (which usually refers to the addictive cigarette and daily smoking). I marked never smoked however I put that I have occasionally smoked cannabis (as a teen and now every 6 months approximately). I heard the receptionists loudly arguing in front of a full lobby about whether or not it is considered smoking and what I should have marked. This felt very offensive and unprofessional. I also received no apology for the wait.

I called to schedule an appointment, the lady asked for my insurance, I said I would call back to give it to her since our vision insurance just changed. She scheduled my appointment for later today and let me know that today’s appointment isn’t to check my vision but it’s a medical appointment to see if my retina is detaching. I said if I needed a vision check could I get one? She said no that’s all the Dr. has time for today and he would want to check this first. When I called back to give the insurance info, another lady answered the phone and said the insurance info I gave her was my vision insurance and my appointment is medical so it would be covered by my medical insurance, and this was explained to me by the other lady from the first phone call. I told her we have ppo and said I thought this was covered by the vision insurance. Then she reiterated it’s a medical appointment not a vision appointment. I said I understand that the appointment is not for a vision check but, again, I just thought the vision insurance covered this appointment, since it is having to do with my eyes. The first time I called the lady should’ve just said it’s covered by your medical insurance not your vision insurance instead of saying it’s a medical appointment. Their insolent reply and not asking what’s your (medical) insurance info wasted everyone’s time. I’m huge on customer service especially when your dealing with your health. I need to be seen sooner than later and the reviews are good for the Dr. otherwise I would most likely seek another Dr. with a more amiable staff since they’re who you deal with 90 percent of the time. The lack of communication and assumption that I knew which insurance covers this isn’t gratifying. I’ve never had to use ppo (medical) insurance for this type of appointment, maybe I should’ve known this but I didn’t. I’ll leave an update after my appointment with the Dr. A little cordiality and elucidation can go a long way. I bet these two have lost future business from their approach.
After meeting with the doctor, he’s great, patient, he listens to what you have to say, and he’s funny. I’m glad to hear my retinas are fine. He explains things in detail, unlike his receptionists. They are a bit sweeter in person. I’m glad I kept my appointment. Changed from 2 stars to 4.

Very professional. Went there for my eye floaters issue. I started getting more of floaters and I read that I should immediately see doctor. I called his office and they adjusted to get me the soonest appointment they can. The doctor observed my retina and did a complete eye exam and explained me the reasons related to the problem I was going through. Thankfully everything was okay and he told me not to worry.

I have been to Dr. Cohn for so many years. He is the best eye-​doctor. Very knowledge and detail and office people there are nice too.
Highly recommended. Today, taking my daughter there to check for her eye.

Rating only 2 star, just because it has a reasonable front staff who can talk sensibly. Rating this facility is based on our experience with O. D Taylor Tran. We found her behavior very unprofessionally with no etiquette on how to speak with elderly. She demonstrated a lack of normal dialog with patient.
We initially felt that this person is going through a bad day and may need a vacation, but things got worst as time progressed. She does not like anyone asking question before she finishes her statement. She got pissed off and started yelling «why do you guys always intervene before I complete», «you guys are not allowing me to complete», «you are talking all the time». The truth of the matter is that she speaks a lot of words and a lot faster, and we only asked her a few questions with respect. She was holding her head in anger before bursting into «you guys …». She called herself a Dr, but we realized later that she is a O. D (Doctor of Optometry). This facility has only 1 Ophthalmologist, a real doctor with M.D.
Keep in mind, this facility is using 2 – 3 decade old technology equipment. Did not feel comfortable with the ability of this O. D (Tran) and the equipment she was using.
Cannot think of going to this facility ever again. Worst experience ever.

I think very highly of the treatment and care that I have received from Dr. Cohn and his staff. Dr. Cohn has been patient and gentle, and he really has listened to me, the patient. I am very pleased with the results of my procedures and follow up treatment.

«The fact that you don’t have any money shouldn’t stop you from getting medical care.» James Cohn. He’s a good doctor and a good person.

Dr. Cohn is amazing! He healed my husband and we are very grateful. After an emergency visit and my husband being in so much pain from a corneal ulcer (on his eye), he can finally see with two eyes! The medications prescribed worked like a charm, we are very happy with his knowledge. The girls Jennifer and Ricky are great too!!!