DHL Express

DHL is literally the worst carrier service I’ve ever seen. I had a package that was supposed to be delivered by last Friday and I kissed it because I wasn’t home which I have no problem with that. Then I requested on Friday night asking the package to be hold at a local station and the system told me it will be available for pick up on next Monday EOD which is also fine with me. Then I called DHL customer service on Monday night just to confirm that the package is there in the station and I can pick it up on Tuesday. When I visit the station Tuesday morning, they told me that the package is still not here because the driver has it. I think i have allowed more than generous time for them to process, this is just not OK.

Absolute low quality. Their drivers/​employees claimed that the apartment number was not written on the package when actually it was. So they delayed our shipment. We told them the apartment number over the phone, but called the main DHL office to confirm that the Fremont office had updated it correctly — they had not. Main DHL office told us the address still shows as incomplete in their system. Called the Fremont office at 8.15 am on a weekday (they supposedly open at 8 am), no one picked up. Called again at 8.30 am, no one picked up. Must have called them 9 times and did not get through during their business hours. Called in the afternoon again (maybe they finally woke up) and luckily got through. Confirmed that the package would be delivered and by some miracle it was delivered after 6 pm that day. Most unreliable, lazy and incompetent people I have ever dealt with. Really horrible. Don’t use DHL if you want your stuff delivered to you without you dying of stress. Go with FedEx or UPS.

I receive packages from China several times per week. Unfortunately the best option out of China in terms of price and convenience (for the shippers in China, not me) is currently DHL Express. I have had serious issues with DHL as a carrier. These issues have been serious enough that I have been in direct contact with DHL’s CEO on three occasions in the last two years. I appreciate that he has been willing to speak with me, but the problems still remain. I have just learned how to work around them.
So my review of DHL Express as a business: ZERO STARS!
My rating for the DHL Express depot in Fremont: Three Stars.
DHL’s delivery system going to my office is erratic at best, in spite of my frequent deliveries and convenient location on a main street in Santa Clara. It doesn’t feel like I’m in a busy city when they deliver to me. It’s like they did something heroic and brought my package to the most remote place imaginable. I should be grateful that they only missed my scheduled delivery date by one day and gave it to me after business hours the following day, right?
So I gave up on deliveries a long time ago. I have my packages held at the Fremont station for pick-​up. I stop by on my way to the office and pick up my goods. The people at the counter know me on sight. They are very pleasant and work hard to locate my packages in a chaotic environment. I appreciate it. They are under a lot of pressure from an endless line of customers dropping off and picking up. I’m sure they are stressed but they don’t show it.
I wish I had a better option out of China, but this is the devil I know. I’ll keep making it work for now.

I was really disappointed with this DHL service! I was notified 2 days before that my package had arrived, however, it was NOT ready to be picked up. I walk in, gave them my tracking number, and the lady at the front desk (who had poor customer service) said they have the package but they need to go through some sort of «sorting,» and it won’t be ready for another few hours. I don’t understand! Once you receive an alert saying your package is ready, shouldn’t it be READY?!

Never Again will I use DHL!
I had an air freight package shipped to my home in Los Gatos from Tanzania Africa.
It has been four weeks now (it only took 3 days for the Apollo astronauts to get to the moon) and I am still waiting.
I have opened two inquiries. The first to get it out of Africa where it was stuck for weeks and the second to get it out of Fremont where it is stuck again. It seems that packages get overlooked, can’t fit on the truck, don’t get scanned or just can’t be found.
Cases were opened and complaints taken but still no shipment.
It’s back to UPS for me.
EZ John

Honestly so frustrated this afternoon and was ready to leave a bad review but Mary (eeekk I think that was her name!) saved the day! Missed my delivery on Friday so k went online and placed my package on hold to be picked up at dhl on Monday. Apparently the delivery driver didn’t pay attention and decided to take my package on his truck anyways. I drive all the way from mountain view to Fremont on my lunch just to find out my package is on a truck. I’m frustrated at this point (not gonna lie I raised my voice to Mary) but I know it wasn’t her fault and she was also frustrated with the driver. She finally is able to get a hold of him and tells him to hide my package very well at my house since he wasn’t scheduled to deliver it until 2:30 that afternoon. She even called me personally to confirm it had been delivered and apologize for the mixup. Dhl kind of sucks but their customer service is at least making up for it.

I am impressed with their customer service. I had a package come in from India. It arrived on the right day but the Google maps took them to the wrong address and it got dropped off there.
I filed a complain on Saturday and when they opened on Monday (Weekends are holidays and Monday was presidents day but they were open) the Manager John Gusman was quick to listen to my concerns. He took down all the details and said he will check with the delivery person and go through the route again and clarify with the before the day ends.
He called be by 8pm saying that he is in front of the house only to realize its the same house number but a different lane but by 8:15pm he picked up the document from the original place of drop off and then It was in my hands. This is customer service! They were sorry about the confusion. If it wasnt for the Google Maps this package would have reached me on time but my 5 starts is for John Gusman for the excellent customer service.
Thank you John ! Kudos!

Wish someone answers the darn phone been calling the whole time for two straight days now. It says my packaged was delivered but haven’t received anything. What the heck if you can’t be professional enough to answer your customers concerns you shouldn’t be in this business at all.

DHL in general gets stuff shipped without much damage and fast, but wish they gave a better estimate on the time they plan on delivering. Fedex would give you a timeframe and at least a scheduled date.
For this Fremont office, don’t bother calling these people at the Fremont office. On Jan 14^th, no one picked up the phone. Was on hold forever.

I think this company just a big fat liar. I was waiting at the specified date (all day) for a package. They just texted me and said that «nobody was home» when they arrived. Crazy, because I am sitting within sight of my front door and nobody came anywhere near it!
Worse than that, I authorized them to leave the package at the front door anyway, no signature required.
Now they are not answering their phone, but it is 30 minutes before closing time. So… wow, bad, bad experience here. What a crap service

Christmas present that was on the truck for delivery on Monday the 21^st. They did not bother trying to deliver it. They showed up on the 22^nd 5 minutes before I got home. They put it on the truck on Wednesday but again did not try to deliver it. They have no reasonable way to pick it up because the pace closes at 5pm after you find out they are not going to try to deliver it. Next delivery attempt will be January because I won’t be here. There goes Christmas !!
Go with Fedex or UPS.

Staff here was super nice, no complaints, I give them five stars. The delivery service itself however, never bothers to wait a minute for me to open my door! In several occasions my entire household was home and we got the notification of next day delivery bc «sorry we missed you». We’re all here! Maybe try and ring the door bell before you bolt. Gah!

Waiting for half an hour but still waiting for the guy looking for the package. I heard talk and phone answering from the backdoor but no one come.

NOT happy with this delivery service AT ALL.
My package was supposed to arrive Monday & I got a text saying they «attempted» delivery but no one was home. uhm… I WAS HOME, and did not hear the doorbell nor did I receive anything at my door suggesting they delivered it.
SO. next day I left a note on my door telling the delivery guy to just leave my package at my door if I’m not home. Next thing I know, I got another text saying they attempted again but no one was home. WTF! I left a note AND someone was home waiting for my package. And once again, no note was left behind saying they attempted again. So I called the representative and they said they rerouted my package and they guaranteed that I will get it by end of day. NOPE. NOTHING.
The package is now 3 days late & now I have to go pick it up myself.
HORRIBLE SYSTEM. Get it together, seriously!

***DHL — Delivery Handling Lamest***
(still sounds better)
Looking at the other reviews here, I don’t see myself as the lone unfortunate customer who witnessed the horrendous delivery service by the DHL, with 5 days delay
Quick summary is,
— the delivery package I was supposed to receive on Friday, just did not happen (cool!)
— then weekends they do not deliver so customer service says will deliver on Monday (cool!)
— got a text on Monday ~5 pm, cannot deliver the package today (not-​so-​cool!)
— customer service OK’d when asked if I can pick up Tuesday morning, driving to Fremont myself (cool!)
— «stoned» front desk guy asked to wait at least 2 hours to get the package out from the sorting facility (not-​cool-​at-​all!)
— «stoned» front desk guy verbally promised to deliver the package today (still-​not-​cool-​but-​OK)
— when called customer service to keep a check on the delivery, they say the package is still at pick-​up! (sh*t-just-got-real!)
The worst part was, neither the customer service nor the «stoned» front desk guy were apologetic about it. Worst 2^nd week of November of my life.

I’m recommend all of customers to use DHL!!! They have a good service, people who working DHL are very nice and patience to the customers! The most import is, only take 3 – 5 days ship the items from other country to USA. How amazing it is !!!
I highly recommend to my friends

This is the shittiest mailing company in existence. They probably don’t even care about their Unilocal reviews or their shitty ratings because they know they’re the shittiest company. This location can’t even answer the phone! My package was supposed to come in yesterday but it didn’t! And the tracking details said that I requested to reschedule the delivery date. Do they just decide to not deliver packages and when they get too lazy they try to lie and say the customer was the one that rescheduled the delivery date? This company is total ass! No wonder why you never see DHL trucks around the area because they can’t even deliver a single package to a customer. They really should just go out of business because they cannot compare to UPS and Fedex.

TERRIBLE TERRIBLE TERRIBLE. What the actual hell. So they attempt to deliver in the middle of a work day, fine, I get home and the «Sorry we missed you» sign is on the door, as well as a note saying that they’ll deliver the following day. So today I worked from home, and waited all day, only to get a notification saying «We were unable to deliver your package because the cosignee address is closed». Ok so a) there is no cosignee address, and b) they did not go to the address specified on the package, AND they knew where it was! I immediately called, only to be met with an automated message saying that the center is now closed.
Horrible experience. Will never use DHL again.

10÷17÷15 was the worst customer service I’ve ever gotten. I should of known by the 1star rating this location has. Highly disappointed in the lack of communication. They said my package was there when it really wasn’t. I drove over 15 miles out of my way to get to the DHL location. They just hire anyone here cause all employees lacked professionalism.

Called last night to get my package delivered to a new address since no one was home. Turns out they never change it in the system and is on hold at this location.
I’ve been calling for the past hour (4−5pm) and no one has been answering.
Horrible service.